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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was under the impression that I was getting a diploma or Certificate but only received a digital wallet card and 3 letters from a doctor...However, no specificity on what I received for what I paid.
I have had my cat certified by Support Pets for 2 years and it is required by my condo that does not allow any type of pet ( but there are many that live there and not all are "quiet"). It makes it so much easier to have your fur baby to be with you.
Hello Eileen,
Our pleasure! Your kind words encourage us to continue doing our best.
I was facing eviction because of my pet and needed to get him registered as a service animal quick! Support Pets did exactly that for me
Hello Quintin,
Our pleasure! Supporting you is what makes our work so meaningful.
Hello Kathy,
Our pleasure! We value your trust and are happy to serve you.
Overall I am happy with your service with the ESA still getting used to the service though still got a couple things I need to buy to complete to get to the training besides that everything's been going smooth
Hello Gina,
T’s wonderful to hear that Christina has been such a great emotional support for you! 💙🐾 We’re so glad you’re happy with our service and that things are going smoothly.
We completely understand that everyone moves at their own pace, and it’s great that you’re taking the time to complete everything when it works best for you. If you ever need any assistance along the way, we’re here to help! Wishing you and Christina the best on this journey.
Everything was super easy and the people that helped me answered my questions quickly and thoroughly.
Hello Elizabeth,
Our pleasure! It’s wonderful to know our service has been beneficial to you.
Hello Nicole,
Our pleasure! We take great pride in delivering value to our customers.
Got my docs in a very quick and efficient manner. Also the price is great.
Hello Cassandra,
Our pleasure! Seeing your success is the best reward we could ask for.
Great real nice real smooth great people to work with very recommended
Hi Yordan,
Our pleasure! Your experience matters, and we’re glad to be part of it.
Super fast and convenient, very helpful getting all my paperwork and needs taken care of care of
Hello Jacob,
Our pleasure! We love knowing that we’ve made things easier for you.
Thinking about getting the housing verification also depending if it required but this process Very helpful an quick would recommend
Hello Audriana,
Our pleasure! Your positive feedback means so much to us.
Hi Ron,
Our pleasure! We’re committed to continuing to exceed your expectations.
The process to get Nala approved as an ESA dog was super easy and exciting to do! Not only do I need my pet with me at all times but she needs me as well! Thank you for everything!
Our pleasure!
That’s amazing to hear! We’re so happy that the process to get Nala approved as an ESA was smooth and exciting for you. It’s truly special how much we need our pets, just as much as they need us!
Thank you for trusting us to help make this possible. Wishing you and Nala endless happiness together!
Easy and fast, filled out the questionnaire on Friday and she was certified right away.
Hello Kiamecha,
Our pleasure! Knowing you’re enjoying our service makes our day.
Support pets very helpful. Fast service. Great customer service
Hello Sherry,
Our pleasure! Your support drives us to keep delivering excellence.
I don't have a choice in putting in review so I put a review of the review
Hello Phoenix,
Our pleasure! We’re here to make sure your experience stays exceptional.
Fast and easy to complete and understand.i have recommended it to all of my friends with pets.
Hello Sarah,
Our pleasure! Knowing you’re satisfied is the highlight of our day.
I will say at first it seemed confusing to do but I figured it out and it's going to be very helpful for me and my dogs thank you
Hi Christine,
Our pleasure! It’s always great to hear that we’ve made a positive impact.
I couldn't just type in my dogs exact breed. I tried to work around it and unfortunately it wasn't done correctly.
Hello Ruth,
Our pleasure.
Thank you for your feedback! 💙🐾 We’re glad to hear that you found our team courteous and understanding.
For breed corrections, please reach out to our Customer Support Team at info@supportpets.com, and they’ll be happy to assist you in updating Phoebe’s information.
We appreciate you choosing us and are always here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charode,
We appreciate your feedback and want to clarify what our service includes. 💙🐾
Our ESA letter package provides official documentation from a licensed professional, which grants protections under the Fair Housing Act (FHA). This allows individuals to live with their ESA, even in housing with no-pet policies or pet fees.
If you need further clarification about what was included in your purchase, please reach out to our Customer Support Team at info@supportpets.com. We’re happy to help!