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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Great Company. Thanks Again for your support. I was glad I found this company. It's a lot of companies out here. I decided to go with your company. Thanks
The amount charged is much higher then I signed up for
Tried to contact customer service. Very difficult to contact them by phone
Sent online request and no response from them
The whole experience was easy and clear. We know we now have Support Pets in our family! Thank u!
Hello Leslie! We're so glad to hear you had a great experience!
Welcome to the Support Pets family! If you ever need anything, we're here to help. Thank you for trusting us!
Extremely happy with the speed and the efficiency. As someone with clinical depression and recently diagnosed with breast cancer I need this ESA.
Hi there Marcia! We're so glad we could provide a quick and easy process for you.
Having an ESA can make such a difference, especially during challenging times. Wishing you strength and comfort, and if you ever need anything, we're here to help!
AWESOME AND TOTALLY EASY IT WAS SOOOO FAST... I RE DID THE QUESTIONARE WITHIN 2 HRS. I HAD MY DR. DOCUMENTS IN MY E-MAIL
MY LIL 14 MONTH OLD LIL BEAUTIFUL SWEEEEET PRECIOUS SPOILED BEBE GIRL FURRRR DAUGHTER PRINCESSBEAR AND I ARE SOOOO EXTREMELY THANKFUL FOR SUPPORT PETS WHICH GRANTED US OUR SUPPORT PETS PACKAGE AND OFFICIAL DR. AND TRAVEL AND HOUSING LETTERS SOOOO I WOULD BE ABLE TO HAVE MY BEAUTIFUL PERSIAN MIXED WITH MUNCHKIN CAT PRINCESSBEAR WITH ME ABSOLUTELY 💯% EVERYWHERE AND ANYWHERE WITH ME 24/7. WE COULDN'T BE MORE PLEASED... THANKS DR. FRANK WELCH AND SUPPORT PETS!🐈🐻🐾🐾🐱😸😻😺😇😊
All communication and forms to fill out were simple and easy and I received my online ESA documents within the given 24-48hrs. I also enjoyed the ability to sign up for easy renewal.
Hi MaKailah! We're so glad to hear that the process was simple and efficient for you!
It's great that you found the renewal option convenient as well. If you ever need any assistance, we're here to help!
I thought the amount paid included leash and body outfit trying to get info on that
Hi Mary! We're glad to hear the process was easy for you!
If you were expecting additional items like a leash or vest, please reach out to our support team for assistance. They’ll be happy to clarify your order details. Let us know if you need anything else—we’re here to help!
Glad I could do this all online great service. Fast service.
Hi Cindy! We're so glad you found the process convenient and fast!
We appreciate your kind words and are here to help if you ever need anything. Thanks for choosing us!
My experience was quick, easy to navigate and a pleasure watching the last video of joining the family! Until next time!
Great Introduction and Process glad to be back. I have received my documents in a timely fashion and my digital id card as well. Thanks for all your help and support in this matter of getting my fur babies certified.
My experience with support pets was wonderful and I will recommend your services to my family and friends.
Hi there Valencia! Thank you for your kind words and for recommending us!
We're so glad you had a wonderful experience. It’s great to hear that your sister trusts us as well. If you ever need anything, we’re here to help!
Thanks to them I now have a ESA! There was no hassle and straight to the point.
Hello Raymond! We're so happy to hear you had a smooth and hassle-free experience! Thank you for your recommendation, and if you ever need anything, we're here to help!
This is my second time using ESA Support pets for my pet and I just have to say it's amazing! Once I present the certificate at the hotels or the leasing office, there are no questions asked!
Hi Cynthia! Thank you for trusting us again!
We're so glad to hear that the process has been smooth and hassle-free for you. If you ever need any assistance, we're always here to help!
I didn't like how I couldn't see how much I was paying up front. Thought I was paying under $100 and it was well over. I have used another site before to register my dogs and it was WAYYYY cheap and get the same stuff. I thought I was saving $ doing this website and I hurt myself financially but my dog needs it.
Hello Ashley! We appreciate your feedback and understand that pricing is an important factor.
We strive to provide a high-quality service by connecting individuals with licensed professionals for proper ESA evaluations. The cost includes a legitimate ESA letter that ensures housing protections under the Fair Housing Act.
We also offer financial aid options at checkout to make the process more accessible. If you have any concerns about your order, feel free to reach out to our support team—we’re here to help!
Very simple, thorough, and straight forward. Thank you. You are Good - a fix in a broken world.
I was charged wrong but they quickly got back to me and are going to do a credit
Hi there Mary! Thank you for your continued trust in us!
We're glad to hear that our team was able to resolve the issue quickly for you. If you ever need further assistance, we're always here to help!
I have been destroyed by the doctor though for the depression and also supposed to be on medication but when my dog is around I'm around her i don't feel sad or depressed
Hello Adrilla! Thank you for sharing your experience.
It’s incredible how much comfort and support our pets can provide, especially during difficult times. Your dog clearly plays a vital role in your well-being, and it’s wonderful that you have that bond. If you ever need assistance or guidance, we’re here to help. Wishing you and your furry companion the best!
Very good service and quick turn around. Responded very quickly and received my documents within 48 hours compared to past experience.
I contacted Support Pets to get the certificate for my ESA dog ASAP because I was moving soon and it was just what I needed and in short time.
Hi Stephanie! Thank you for sharing your experience!
We’re so glad we could provide what you needed quickly, especially during your move. If you ever need any further assistance, we’re here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello sandra! We're sorry to hear about your experience.
Our goal is always to provide clear pricing and responsive customer support. If you haven’t received a response yet, please try reaching out via email or live chat on our website, as our team is always available to assist. We want to make sure any concerns are resolved as quickly as possible. Let us know if you need further help!