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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everyone was so helpful with both of my pets too bad my landlord was not. She claims the laws don't apply to her. She said she was exempt because of the number of rentals she has.
The experience was really easy. Now I don't have to worry about getting denied for a new place
Hi there Stephanie! We’re so glad to hear you had an easy experience!
Moving can be stressful, and having the right documentation for your ESA makes all the difference. If you ever need anything, we’re here to help. Wishing you the best in your new place!
The letter looks fake. I will keep you posted if my complex accepts it
Hi Olivia! We understand your concern, and we want to assure you that all of our ESA letters are issued by licensed professionals and comply with Fair Housing Act guidelines. Many housing providers accept them without issue, but if you run into any problems, our team is here to help. Feel free to reach out if you need any assistance, and we’d love to hear how it goes with your complex.
Easy they did everything for me just had to answer a few questions
Helop Peyton! We're so glad to hear that you had a smooth and hassle-free experience! Making the process easy and stress-free is exactly what we aim for. If you ever need anything in the future, we’re here to help.
It was wonderful. Quick, easy and a stress relief. Now my girl can stay with me and I don't have to give her away.
Hi Kathryn! We're so happy to hear that the process was quick and stress-free for you!
Knowing that your girl can stay with you where she belongs is what it's all about. Thank you for trusting us, and a big shoutout to your friend for sharing! If you ever need anything, we're here to help. Wishing you and your ESA the best in your new apartment!
Quick and easy service. Answered a few questions and got what was needed. I am moving soon and to have my medical needs recognized while not having to pay extra is awesome.
Hello Devyne! We're so glad to hear that the process was quick and easy for you! Having your medical needs recognized without extra fees is exactly why ESA protections exist. Wishing you a smooth move to your new place, and if you ever need anything, we're here to help!
It was such an easy smooth process. I'm disabled with ADHD, ADD, PTSD, mood disorder, severe depression and anxiety among other things. I'm grateful the process went so well
Hello Jennifer! We're so glad to hear that the process was smooth and easy for you. Your well-being is important, and having an ESA can make such a positive difference. Thank you for trusting us, and if you ever need any support in the future, we're here to help! Wishing you and your ESA all the best.
It was a very easy process, the documents came faster than the 48hrs. I am going to go one step closer and the PSD course so my doggie is a true service animal.
Hi Eric! That's awesome to hear! We're glad the process was quick and easy for you. Taking the next step with a PSD course sounds like a great decision, and we wish you and your dog all the best on that journey. If you ever need anything, we're here to help!
I've continued to have a great experience utilizing support pets renewal process! I received my updated documents quickly after requested and I appreciate this service!
Hello Ryan! We truly appreciate your continued trust in our service! It's great to hear that the renewal process was smooth and quick for you. We're always here to make things easy and hassle-free. If you ever need anything, don't hesitate to reach out. Thanks for being a valued part of our community!
The renewal process this time around wasn't as simple and quick as in the past … it took close to 2 weeks to receive my paperwork against the advertised 48 hours. However when I reached out all of the reps were nice and did what they could.
Great help easy now I can travel with my baby and have him leave wit us for no cost it's great
Hi Henry! We're so happy to hear that you had a great experience! Being able to travel and have your ESA with you at no extra cost is such a relief. If you ever need anything in the future, we're here to help. Wishing you and your furry companion safe travels and a happy home!
I am very blessed to have found support pets. The doctor absolutely knows my condition, and sees fit that my job should be considered as an ESA. I love the perks about this as well due to me being able to let my pet travel with me without anybody saying anything to me. I don't have to pay extra rent fee due to my pet being an ESA. Great experience and very fast process. I definitely recommend support pets.
Hello Beyonce! We're so glad to hear that you had such a positive experience! It’s wonderful that your ESA is recognized for the important role they play in your life, and that you’re able to enjoy the benefits that come with it. Thank you for trusting us and for recommending Support Pets—we’re always here if you ever need anything. Wishing you and your ESA all the best!
I can't get hold of live representative to talk to over the phone. I received the Doctors approval letter.Thank you
This saved me a lot of money in pet fees for my little loves to live with me in a rental. I am thankful!
Hello Stephanie,
Our pleasure! We appreciate your support and look forward to continuing to assist you.
So far so good. I wish we did not have to renew every year and keep paying more money, when we use this support very little since we do not travel much any more. But the process to renew was efficient and not just a rubber stamp. It was a thorough vetting with regard to my needs.
It was a very quick process to get my animal certified and straightforward. I'm very thankful for the team and the resources they make available to my ESA & I.
Hello Katrina,
Our pleasure! We’re glad to know our service has been valuable to you.
Smooth and easy however to have the pressure of what if when traveling and trying to live only to have it all elevated once finding your service, my emotional needs to be fulfilled. Thank you
Hi Paul,
Our pleasure! Your positive experience is exactly what we strive for.
Was fast and easy to navigate. Pleasant experience and would recommend to others.
Hi Thomas,
Our pleasure! Your kind words reinforce our commitment to excellent service.
The process from beginning to completion was very good. I was pleased with the service. Excited to have an ESA now.
Hi Jennifer,
Our pleasure! It’s always rewarding to hear that we’ve made a positive difference.
Easy to go through process. I was anxious but it was not that bad not pushy and no hidden fees, a lot of good offers though!
I just registered my pet, and 2 days later I already had confirmation, very convenient
Hello Yelyzaveta! We're so glad to hear that you found the process fast and convenient! If you ever need any assistance, we're here to help. Thank you for choosing us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amy! We’re so glad we could assist you with your pets, but we’re sorry to hear about the challenges with your landlord.
Under the Fair Housing Act, most landlords are required to accommodate ESAs, though there are some exemptions based on property size and ownership. If you need any clarification or resources to help with your situation, we’re happy to assist. Thank you for choosing us, and we hope everything works out for you!