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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy to complete process only took a few minutes to fill out paperwork
This was easy, affordable and fast. I would definitely recommend this site.
Hello Erica! We're so happy to hear that you had a quick and easy experience! Thank you for trusting us and for recommending our service. A big thanks to your coworker for the referral as well! If you ever need anything, we're here to help!
I did not want to purchase extras for my ESA downloading the document was confusing. Emailed directions should state watching the video is mandatory.
Hi Chantal! We appreciate your feedback and are sorry for any confusion during the document download process. Your suggestion about clearer instructions is very helpful, and we’ll pass it along to improve the experience. If you still need assistance or have any questions, our customer support team is happy to help. Thank you for choosing us and for trusting the recommendation!
My experience was very positive, the response time was surprisingly fast. This group is knowledgeable and professional. It was a pleasure dealing with them.
The question we're straight to the point, easy to answer and I got my pets certified within 48 hours.
Hello Alyssa! We're so glad to hear that the process was fast and straightforward for you! Thank you for trusting us, and if you ever need anything, we're here to help!
HI James! We're so happy to hear that you found the process quick and easy! It's great to know the videos were helpful as well. Thank you for trusting us, and if you ever need anything, we're here to help!
The process was quick and easy. Got my ESA letter sooner than I expected. Hoping our new apartments will approve with that letter.
Hello Nicole! We're so glad to hear that the process was quick and that you received your ESA letter sooner than expected! Wishing you the best with your new apartment, and if you need any assistance, we're here to help!
This was a great idea.
Fast service.
Clear instruction.
Clear path to find what's needed
Hi Shazea! We're so happy to hear you had an amazing experience! Providing fast service with clear instructions is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
They got both of my ESA letters to me wishing 24 hours and I got one animal free with my first purchase
Hello Regan! We're so glad to hear you had a great experience and received your ESA letters so quickly! It’s wonderful that you were able to get both of your animals covered. Thank you for recommending us, and if you ever need anything, we’re here to help!
Easy and fast and got my paperwork fast and yeah and yeah so yeah
Hi Addison! We're glad to hear you had a quick and easy experience! If you ever need anything, we're here to help. Thanks for trusting us!
Wait was not that long and I needed the documents for my baby girl. This allow me to get to the paper work started
Hi Juanita! We're so glad to hear that you had a smooth experience and received your documents quickly for your baby girl! If you ever need anything else, we're here to help. Thank you for trusting us!
Support Pets was user friendly and had a quick turnaround. Knowing now that my girl is now officially an ESA, it gives me peace of mind when I take her places with me. We've never had any issues but that thought seemed to creep in when we were out in public. Thank you!
Hello Kristen! We're so happy to hear that Support Pets provided you with peace of mind and a smooth experience! Having your girl officially recognized as an ESA is such a great comfort. A big thank you to your sister for the recommendation, and if you ever need anything, we're here to help!
My chihuahua is like my child. She provides me comfort when I need it the most.
That’s so beautiful! Our pets truly are family, and the comfort they bring is priceless. We’re so glad to help those in need!
Wishing you both endless love and happiness!
The service was quick and least to say, amazing. It was truly a great experience for my puppy and me!
Hi there Christopher! We're so glad to hear you had a great experience and that the process was quick and smooth for you and your puppy! Thank you for trusting us, and if you ever need anything, we're here to help!
Real easy application process. Very professional. Would recommend for others.
Hi there Matthew! We're so glad to hear you found the application process easy and professional! Thank you for recommending us, and if you ever need anything, we're here to help!
This process of certifying my pet as a service animal to accommodate my needs has been a great experience. All of the support shown to me and my furball has been beyond exceptional and I cannot express my gratitude enough. Thank you!
Hi Rylan! We're so happy to hear that you had a great experience and felt supported throughout the process! It's wonderful that your furry companion can now officially be there for you when needed. A big thank you to your friend’s friend for the recommendation, and if you ever need anything, we're here to help!
The service is great, the attention is the best, they helped me keep my pet close at all times, 100% recommended!
Hello Ricardo! We're so happy to hear that you had an excellent experience! Keeping you and your pet together is our priority. Thank you for your kind words and for recommending us—if you ever need anything, we're here to help!
Fast and easy way to get your pet ESA approved! Easy step by step process. Quick responses.
Hi Lamarr! We're so glad to hear you found the process fast and easy! Making it simple and stress-free is what we aim for. Thank you for trusting us, and if you ever need anything, we're here to help!
Excellent service, I am very happy with the quality of Support Pets and with all the help they gave to me and my dog!
Hi Santiago! We're so happy to hear that you had an excellent experience with Support Pets! Providing quality service and helping you and your dog is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
Would recommend to more people for the experience, very thorough and communicating through email and website
Hello Arian! We're so glad to hear you had a great experience!
Providing a smooth and efficient process is our goal, and we appreciate you recommending us. Thanks for trusting us, and a big thank you to your friend for the recommendation! Let us know if you ever need anything.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tammy! We're so happy to hear that you found the process quick and easy! Thank you for trusting us, and if you ever need anything, we're here to help!