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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This was a simple and fast process to go through. It is easy to access all documents and to find additional resources if I ever needed
Overall, I was very impressed with the process of registering my dog as an ESA. I thought it would be a much more involved and time-consuming process. I did get a little confused since I thought the $99 fee covered everything, but apparently there are extra costs for the additional upgrades. It is still very worth it to me though, but maybe the costs could be broken down a little more clearly in advance. Thank you.
Hello David! We're so glad to hear that you were impressed with the process and found it easier than expected! We appreciate your feedback regarding the pricing breakdown, and we’ll pass that along to help improve clarity. Thank you for trusting us and for your honest review. If you ever need any further clarification or assistance, we’re here to help!
Quick, simple and easy. Fill out a few forms and the rest happens within a day or so.
Hello Stormy! We're so glad to hear that you found the process quick and easy! Making it simple for you is our goal. If you ever need anything, we're here to help!
So quick and easy! I have both my dogs now as ESA and I will be able to rent a place with them both.
Hi Sage! We're so happy to hear that the process was quick and easy for you! Having both of your dogs as ESAs will make finding a home together much easier. Wishing you all the best in your new place!
This my second year,it has been a pleasure, documents showed up on time as promised, I take my dog into restaurants, hotels in and out of state,stores,thank you again,
Hi there Raymond! We're so happy to hear that you've had a great experience for the second year in a row! It's wonderful that your documents arrived on time and that you've been able to enjoy time with your dog wherever you go. Thank you for trusting us, and we truly appreciate your support. Wishing you and your furry companion all the best!
Support Pets makes it easy to get my pet certified as an ESA. I like to bring my little chihuahua to stores and parks and travelling by car or plane, so having the credentials makes me feel more secure.
Hi Lisa! We're so glad to hear that you had an easy experience with Support Pets! Having the proper documentation definitely brings peace of mind when traveling and being out with your chihuahua. Thank you for trusting us, and if you ever need anything, we're here to help!
Very pleased and didn't take long. Would recommend to everyone
Hello Savana! We're so glad to hear you had a great experience! Thank you for your kind words and for recommending us. If you ever need anything, we're here to help!
Easy process with quick turnaround. Follow up and videos are very helpful. Overall a great experience.
Hi there Danielle! We're so happy to hear that you had a smooth experience and found the process easy to follow! We appreciate your feedback and are glad the follow-up and videos were helpful. Thank you for trusting us, and if you ever need anything, we're here to help!
I wish that we immediately got the physical id cards, and didn't have to buy a bundle with a vest.
Hello Julia! We appreciate your feedback and understand how important physical ID cards can be. Our packages vary, and not all include physical items, but we always aim to provide the best options for each individual’s needs. If you have any concerns or need assistance, please feel free to reach out to our customer support—we’re happy to help!
Fast and efficient, I still have not received the vest and id tag but i hope to hear from you guys soon.
Hi Trina! We're so glad to hear you found the process fast and efficient! Your vest and ID tag should be on their way soon. If you need any updates or have any questions, feel free to reach out to our customer support—we're happy to help!
Moving to a condo with no pets and my 2 cats are imperative to my often high anxiety and some agoraphobia, support pets took care of my worries with making my pets, emotional support pets!
Hello Victoria! We're so happy to hear that Support Pets helped ease your worries and allowed you to keep your two cats with you! Pets provide such important comfort, especially in challenging moments. Thank you for trusting us, and we’re glad our process and resources made everything clear for you. Wishing you and your cats all the best in your new condo!
They understood the position I am in. Knowing that the calm of my puppy keeps me motivated to get through the day.
Hi there! We're so glad to hear that you had a quick and smooth experience! Having your puppy as a source of comfort and motivation is so important, and we’re happy we could help make the process easy for you. Thank you for trusting us, and we’re always here if you need anything!
Everything was clear to understand on the application with made it a breeze to fill out. I'm going through lots of stress rn. I have to move from my apartment this year. I noticed most apartments have breed restrictions even if they are pet friendly. With these documents I know I have the ability to bring my German Shepherd with me when I move.
Hi Vincent! We're so glad to hear that the process was easy and stress-free for you, especially during such a challenging time. Moving can be overwhelming, and knowing your German Shepherd can stay with you makes all the difference. Thank you for trusting us, and we’re happy we could provide the documentation you need. Wishing you a smooth transition to your new home!
The whole process was very simple and turn around like was great!
Easy and I appreciated all the Communication and staying updated.
Hello Denise! We're so happy to hear that you had a smooth experience and felt well-informed throughout the process! Clear communication is important, and we’re glad we could provide that for you. If you ever need anything, we're here to help!
I appreciate that I'll be able to have my baby with me again! The personalized letter is written beautifully written and is personalized for me.
We're so happy to hear that! It’s our pleasure to provide a beautifully crafted, personalized letter that helps keep you and your baby together. If you ever need anything, we’re always here to assist.
Wishing you and your ESA the very best
Couldn't get the video to play and I had to contact customer support they were very helpful
Hi Cindy! We're glad to hear you received your documents and that our customer support team was able to assist you! If you still need any adjustments or have any concerns, feel free to reach out again. We're always here to help!
Fast, easy, convenient. This definitely made getting Nova an ESA cert so much easier and faster.
Hello Vincent!
We're so happy to hear that the process was quick and convenient for you! Making it easy for you and Nova is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
Support Pets is quick to make sure my four legged baby is able to remain with me when needed. The process is simple and the dr response with your documents is quick.
Hello Kathy! We're so glad to hear that Support Pets has helped you keep your four-legged companion by your side when needed. It’s great to know the process was simple and that you received your documents quickly.
We appreciate your feedback regarding the renewal process and are sorry for any inconvenience. It sounds like our team was able to assist you in getting everything sorted, but we understand how frustrating that delay must have been. Your input helps us improve, and we truly value your continued trust in us for the third year.
Thank you for choosing Support Pets, and if you ever need anything in the future, we're here to help!
It was easy to do at a fair price. I love my cat so much. It was so worth it!
Hello Rachel! We're so happy to hear that the process was easy and worth it for you! The bond with our pets is truly special, and it's wonderful that you can keep your cat by your side. Thank you for trusting us, and if you ever need anything, we're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Danielle! We're so glad to hear that you found the process simple and fast! Making everything easily accessible is what we strive for. Thank you for trusting us, and if you ever need any additional resources or assistance, we're here to help!