Overview
Support Pets has a rating of 4.7 stars from 12,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Only request the housing letter, but was charged for the housing and travel letter.
Hello James,
We apologize for any confusion regarding the charges. The price for the ESA letter remains the same whether it is for housing, travel, or both, as they are all included in the same service. We understand that the details may not have been clear, and we’re here to help clarify everything for you.
Please reach out to our customer support team at info@supportpets.com or use the chat feature on our website, www.supportpets.com, and we'll review your order, confirm your charges, and make any necessary adjustments if needed.
Thank you for bringing this to our attention.
Combat veteran w/ptsd my little chawawa let's me know when she detects changes in my personality 🐶
Hello Jeffery,
We truly appreciate your lovely review! It’s wonderful to know we could assist you. If you need anything else, don’t hesitate to contact us. Have a fantastic day ahead!
I had a very good experience, the process was very quick and easy and a very trusting experience
Hi Abagail,
We’re so happy to hear that you had a positive experience with us! Thank you for taking the time to share your thoughts. If you need further help, we’re here for you. Have a wonderful day!
The experience was fast and easy. Highly recommend to all that it's available to. I'm happy to be able to bring my pet anywhere with me.
Hi Aimee,
We’re thrilled to hear that you had a great experience! 🐾💙 While Emotional Support Animals (ESAs) provide meaningful support, please keep in mind that ESAs don’t have public access rights under the **Americans with Disabilities Act (ADA)** like service animals do. Their protections are primarily under the **Fair Housing Act (FHA)** for housing accommodations.
If you have any questions or need more information, feel free to reach out. Thank you for recommending us—we’re so happy we could help! 😊
Easy and fast process- Thank you! I like to be assured that I will never have to surrender my dog due to housing breed restrictions.
Hi Leigh,
Thank you for sharing your experience! 🐾💙 We’re so glad we could help make the process easy and provide peace of mind. Having your dog protected from housing breed restrictions under the Fair Housing Act (FHA) is such an important step, and we’re thrilled to be part of that for you. If you ever need assistance or have any questions, we’re here to help! 😊
It was quick and easy. I am glad that you also provide videos and info through email. We can also purchase items as needed. Thank you.
Quick, easy and efficient. The process was easy and comfortable.
Hello Tiffany,
Thanks for sharing your experience! We’re happy to know that you’re pleased with our service. If you need anything else, we’re always available to assist you. Have a great day!
It's an easy process and as quick. I will continue to renew every year.
Hi Kelly,
We appreciate your positive feedback! It’s always great to know that we’ve helped make a positive impact. If there’s anything else you need, feel free to reach out. Have an amazing day!
Fast, great communication, easy to use. Had my items within a day
Hello Timothy,
We’re grateful for your kind words! It’s always a pleasure to know that we’ve helped. If you ever need further assistance, we are here for you. Have a wonderful day ahead!
Awesome experience! Now I don't have to worry about not having my best friend with me always.
Hi Jenna,
Thank you for the fantastic review! We’re so glad that we could assist you. If you need anything else, don’t hesitate to contact us. Wishing you a great day!
Support Pets made me feel so at ease knowing that I was getting the best customer service and care.
Hi Samantha,
Thank you so much for your kind words! We are happy to hear that you’re satisfied with our services. If you ever need further help, don’t hesitate to contact us. Have an amazing day!
Fast turn around time from application to completed paperwork. Many options for your needs
Hello there,
We're so happy to hear that you're satisfied with our services! We strive to provide the best for our customers, and your feedback is appreciated. If you need anything else, we're always here to assist. Have a great day!
Fast and convenient sums it up. Very grateful for sites like this.
Hello Heather,
We're delighted to hear that you’re satisfied with our service! Your feedback is truly appreciated. If you need help in the future, we are always available. Wishing you a great day ahead!
Very fast and pleasant experience. Would recommend to others.
Hello Zekiel,
We truly appreciate your positive feedback! It’s wonderful to hear that we were able to help. Should you need any more assistance, feel free to reach out. Have a wonderful day!
My experience are Excellent, and very helpfully, I think that every pet- lover need this
Hi Yailen,
Thank you for the wonderful feedback! We're so glad we could help. If you need anything else, don’t hesitate to reach out to us. Have a great day!
Took no time at all fast process. Everything was emailed quickly
Hi Tammy,
Thank you so much for your kind words and for taking the time to leave such a positive review! We're so happy to hear that you're satisfied with our services. We always aim to provide the best support to our customers, and your feedback means a lot to us. If you ever need any assistance in the future, please don’t hesitate to reach out—we're always here to help. Have a wonderful day!
They made it nice and easy. The customer service answered all my questions pretty quick
Hi Alex,
Thank you for the lovely review! We're so happy to know that we could be of assistance. If you ever need anything, don’t hesitate to contact us. Have a great day!
They're quick and they add the ID to your wallet so that's a plus
Hello Laliechia,
Thank you for your lovely review! We are so pleased that we were able to assist you. If you need anything further, don’t hesitate to let us know. Wishing you a wonderful day!
Easy proceed and Quick and fast results. I was able to ensure that I can take my pet anywhere I go
Hello |Tonya,
Your feedback brightened our day! We’re so glad we could be of assistance. Don’t hesitate to reach out if you need anything else. Wishing you a wonderful day!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cindy,
Thank you for your positive review! We're delighted to know we could meet your expectations. Should you need further assistance, feel free to reach out to us. Have a fantastic day ahead!