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Support PetsReviews 16,067

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,209
quality
1,493
This company responds to reviews on average within 5 days

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55,709 reviews

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Florida
1 review
0 helpful votes
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My RSA Pet Renewal
March 26, 2025

It's ok so far Some apartments still want to charge you pet fee, pet deposit. I plan on upgrading my pet asap. Right not I'm happy with the ESA.

Date of experience: June 6, 2024
Texas
1 review
0 helpful votes
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Easy to do!
March 26, 2025

This is the bestest thing I could've ever done for my fur baby, now I can feel more relaxed and can take her with me where ever I go and not having to deal with pet fees is amazing! Just the joy of it all is wonderful and I can be less stressed about having her home alone, now she goes everywhere I go with ease.

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hi Rosezetta,
Our pleasure! Knowing we’ve made a positive impact keeps us motivated to deliver excellent service every day.

Indiana
2 reviews
0 helpful votes
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Wonderful
March 26, 2025

It was great quick and easy they made it super easy on the website

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hi Tanner,
Our pleasure! Your feedback helps us refine and improve our service, and we’re always here to assist whenever needed.

Florida
1 review
0 helpful votes
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Going on an unexpected emergency trip, I needed to get access fast to travel with my ESA pet. This company went over and beyond my expectations. To the kindness and training provided I am now able to take my ESA pet with me everywhere.

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello Amy,
Our pleasure! We take pride in offering a seamless experience, and we’re happy to hear that it has met your needs.

Florida
1 review
0 helpful votes
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Amazing
March 26, 2025

The process was simple and easy. Great company to use! Definitely going to recommend

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello Jacob,
Our pleasure! We appreciate your support and look forward to continuing to provide a great experience for you.

Florida
1 review
0 helpful votes
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Esa's support animal program is absolutely wonderful they are very quick about giving you your esa letter so that you can enjoy your animals no matter where you are

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hi Wendy,
Our pleasure! Your satisfaction keeps us focused on delivering high-quality service, and we’re grateful for your feedback.

Florida
1 review
0 helpful votes
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Would definitely recommend
March 26, 2025

The experience was quick and easy and cost effective. Would highly recommend

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hi Sylvia,
Our pleasure! It’s always great to know that our service has been helpful, and we’re committed to maintaining that standard.

Michigan
1 review
0 helpful votes
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ESA
March 26, 2025

It was a bit confusing when I first started ordering the ESA approval. After that, it was fairly easy.

Date of experience: March 16, 2025
Georgia
1 review
0 helpful votes
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Easy, stress-free process
March 26, 2025

The forms were straightforward and easy to understand. The process was quick. Having this documentation is very helpful.

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello Kamini,
Our pleasure! We value your trust and will continue working to ensure you always receive the best experience possible.

Florida
1 review
0 helpful votes
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Efficient service, makes what could be a nightmare, a very simple process.

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello Yohama,
Our pleasure! Your feedback confirms that we’re on the right track, and we’ll keep working to improve even further.

Illinois
1 review
0 helpful votes
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Easy
March 26, 2025

Everything was fast and easy. Customer service is very responsive

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello Chris,
Our pleasure! Knowing that we’ve made things easier for you makes all our efforts worthwhile.

Oklahoma
1 review
0 helpful votes
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Great service
March 26, 2025

Super easy to sign up for and great service. Got my approval letter less than 24 hours after applying.

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hi Madison,
Our pleasure! We appreciate the opportunity to assist you and will continue striving to exceed expectations.

Texas
1 review
0 helpful votes
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Easy to navigate
March 26, 2025

Very user friendly! Helpful information and gave good instructions!

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello Kathleen,
Our pleasure! Your support encourages us to continue delivering a smooth and reliable experience.

Michigan
1 review
0 helpful votes
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Easy peasy
March 26, 2025

I had to renew my ESA for my 2 dogs. A few simple questions and my dogs remain legal support animals.

Date of experience: March 16, 2025
Ohio
1 review
0 helpful votes
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Anxious to Use
March 26, 2025

This process seemed a little complicated but it might just be me. I'm still trying to get my stuff set up. I will be glad to have my pet with me. I hope this is a legit service.

Date of experience: March 16, 2025
Indiana
1 review
0 helpful votes
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Muchas gracias por ayudarme estoy feliz porque podré tener a mi mascota conmigo

Date of experience: March 31, 2025
Texas
1 review
0 helpful votes
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Esa documents
March 26, 2025

Received fast. Emailed to add second pet. Great response from company.

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello Lori,
Our pleasure! We’re happy to know that our service has been valuable, and we’ll keep focusing on providing the best experience possible.

Arizona
1 review
0 helpful votes
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Thank you
March 26, 2025

Great got paper work with in 24 hours very fast services and response

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello Jessica,
Our pleasure! Your feedback keeps us motivated, and we’re always looking for ways to serve you better.

Ohio
1 review
0 helpful votes
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Love it. So easy! Thank you
March 26, 2025

Great! Good website and so easy to use and great prices! Thank you from me and my little Sadie!

Date of experience: March 16, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello Stephanie,
Our pleasure! We appreciate your support and look forward to continuing to assist you in any way we can.

Texas
1 review
0 helpful votes
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Amazing
March 26, 2025

The experience was delightful and the people were really nice and helpful

Date of experience: March 17, 2025
Marcelino D. — Support Pets Rep
9 months ago

Hello William,
Our pleasure! We’re glad to hear that our service has been useful to you, and we appreciate the opportunity to assist.