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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I love this service and the ease of applying. Not only does my dog get to help me in several ways but the ability to not have to pay for the animal rent is worth it.
Very easy process! Got approved within 24 hours and received all documents soon after!
So far very easy and user friendly website. Looking forward to seeing how easy the total process.
My ESA experience was really good overall. It did not take long to receive my documents also the videos and steps were very helpful. I had to contact customer service regarding the products and about the bundle offers and the live chat representative was easy to speak with. The only the thing I would like to be able to do is speak with is a person by phone and would recommend a phone number I was not able to find one.
Hi Carrie!
Thank you for sharing your experience! We're happy to hear that the process was smooth and that our resources were helpful. We appreciate your feedback about phone support and will take it into consideration. If you ever need assistance, our live chat and email support team are always here to help. We truly appreciate your trust and recommendation!
The experience was good. I was able to resolve my issue. Thank you.
It is a great business. It was less than 48 hours when I received the documents.
Hello Cadence!
Thank you for your kind words! We're glad to hear that you had a great experience and received your documents quickly. If you ever need anything, we're here to help.
Thank you for all your help with my ESA/PSD service dog Bo helps me when I need him most and makes me happy when we are together
Hi there Marsh!
You're very welcome! It’s wonderful to hear how much Bo supports and brings happiness to your life. We’re always here for you if you ever need anything. Wishing you both the best!
It was a simple process and well informative. I will recommend your service to others.
Hi Elizabeth!
Thank you for your kind words and for recommending our service! We're glad to hear the process was simple and that your question was resolved quickly. If you ever need anything else, we're always here to help.
It was a bit confusing to me. I did not get the certificate this time and was not sure if I had to purchase new ESA ID card and tag, I have all three from my first enrollment.
Hello Patty!
Thank you for your feedback. We’re sorry to hear the renewal process was a bit confusing. If you didn’t receive your certificate or have any questions about your ESA ID card and tag, our support team would be happy to assist you. Feel free to reach out, and we’ll make sure everything is sorted for you.
My date may be a little off cause I actually got this a month ago two months ago somewhere in there, but my dog is protected. I was able to travel via plane with her documents and it was totally worth it.
Hi there Jerusha!
We're so glad to hear that the process was simple and that your dog's documents made traveling easier for you! Your peace of mind is what matters most. If you ever need anything else, we're always here to help. Safe travels!
For price paid should've included vest n I'd card without paying extra.
Everything about it was great! I was able to accomplish everything I was looking to do. I was educated along the way to understand better my rights. Thank you.
Hello Kimberly!
Thank you for sharing your experience! We're thrilled to hear that the process was smooth, informative, and gave you peace of mind. Providing great service and ensuring you understand your rights is always our priority. We appreciate your trust in us and are here whenever you need support.
Great site, fast response and excellent customer service with several follow ups.
Hi Kristin!
Thank you for your thoughtful review! We're so happy to hear that you had a great experience with our service and support. If you ever need anything, we're always here to help.
It was so easy to apply for the ESA certification through this site. I couldn't believe how fast it happened too.
I always renew with Support pets have never been denied taking Sugarbear on vacations or in restaurants anywhere I go
Fast approval easy access to papers for pet. Not to expensive
Hello Dakota!
Thank you for your kind words! We're glad to hear that the process was smooth and affordable for you. If you ever need anything else, we're here to help.
How can I explain. It gives you the peace of mind knowing you and your buddy can go anywhere with mo issues
Hi Gaudy,
Our pleasure! We’re grateful for the opportunity to assist you and appreciate your trust in our service.
After divorce had to mo e I. Apartment everyone tripping had just lost my mom couldn't lose my fur baby too
Hello Justice,
Our pleasure! Your feedback reassures us that we’re providing the experience we aim for, and we’re always happy to help.
So easy and fast, everyone should know about support pets and the benefits our pets bring to our mental state. This made it so easy to get my pets registered as ESAs through a doctor that saw what they mean in my life.
Hi Kysen,
Our pleasure! It’s rewarding to know that our service has been useful to you, and we look forward to continuing to support you.
Hello Vy,
Our pleasure! We appreciate your trust and will continue working hard to provide the level of service you deserve.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William!
Thank you for your kind words! We're so glad you found the process easy and that your dog is making such a positive impact in your life. We’re sorry to hear you had trouble getting answers to specific questions—our support team is always here to help, so feel free to reach out, and we’ll make sure you get the information you need.