On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The form was easy to fill out and it only took the one day they said it would to recieve my paperwork. Thank you so much!
Great program and very beneficial. I needed this to move and they came in just in time for a great price!
Hello Randi,
Your support means a lot to us! Support Pets is here whenever you need us. Have a wonderful day!
The process was very easy and my PhiPhi became my support animal in a matter of 24 hours and I received all my necessary documents Communication has been great!
Hi Olga,
Thanks for the positive feedback! We're here to help anytime. Have a great day!
This allows our dog to follow us wherever we go without the concern for the added cost
Hello John,
We appreciate your feedback! Reach out to Support Pets anytime. Have a great day!
I've had great service from Support Pets. It was very easy to get my dog sighed up as a ESA and would recommend this to anyone who wants to have their dog registered as an Emotional Support Dog.
Hi Kim,
Your satisfaction means everything to us! Support Pets is here whenever you need us. Enjoy your day!
The process was simple and straightforward, very easy to navigate and understand what all the options are and the paperwork got to me in less than 48hrs!
Hello Katrina,
Thanks so much for choosing Support Pets! We're here if you have any questions. Have a wonderful day!
It was an easy process and i thought it would be more confusing but it was smooth and fast
Hello Cadence,
We're happy to hear you're pleased! Support Pets is always here to help. Have a great day!
Didn't take long items were on time and everything was included
Hello Kathie,
We appreciate your positive feedback! Support Pets is here for you anytime. Enjoy your day!
I ordered my esa documents and within 2-3 days I got them for a great price too. Also the offer of a cheaper service pet certification would be a good choice and cheaper if my dog was younger I would do it.
Hi Lizzy,
Thanks for the kind words! Support Pets is here whenever you need us. Have a great day!
I had the documents, but JETBLUE requires Service Animals and the filing of documents that guarantee that training. I had to pay $250 to fly my dog as a "pet"...
Hello Kay,
We value your feedback and apologize for the trouble. A private message with instructions on resolving this has been sent.
Was an easy process!
Love that my babies are my support babies now!
Hello Sofia,
We're thrilled to hear you're satisfied! Support Pets is always here to help. Have a great day!
I found it to be easy and fast to get these documents. The questions were good
Hello Christina,
We're so happy you had a great experience! Reach out anytime, and have a great day!
Hello Joan,
We’re sorry for any inconvenience. Please check your private messages for detailed steps on how we can resolve this issue.
I've been taking my dog almost everywhere, that keeps me comfortable
Hello Joan,
We appreciate your support! Support Pets is here whenever you need us. Have a fantastic day!
Was skeptical of this but here I am with my girl covered thank you
Hi Lori,
Thanks for the positive review! If you have any questions or need help, Support Pets is here for you. Have a wonderful day!
Excellent Customer service, fast approval. I would like to have physical copies of my documents as well and if possible. I would feel more complete satisfaction if I could touch my ESA PAPERS.
Hello Karen, thanks for your feedback.
You can print the documents yourself. However, if you're unable to do so, we offer printing as an additional service.
We've sent you a private message with details.
Good experience overall do not have anything to complain about
Hello Melissa,
We're glad you had a positive experience! Support Pets is here to help whenever you need us. Enjoy your day!
Definitely upset and stressed bad service this time. Very uncomfortable with the process and worries of what happened to my order!
Hi Tawyna,
Thank you for letting us know. We’ve sent a private message with details on how to address the issue.
I was nervous at first. But everything was great the assignment I had to take went smoothly. I'm happier now the I have my Raina by my side
Hello Rickia,
Thanks for your support! We're always here if you have any questions. Have a wonderful day!
Hi Greg,
We're so pleased you're happy with our service! Support Pets is here whenever you need us. Have a great day!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Crystal,
We're thrilled you're happy with our service! Reach out to Support Pets anytime. Have a fantastic day!