Ordered on a Thursday morning, paid for 2nd day shipping. It's Tuesday - still haven't received my package, and nobody knows it's location.
I have found this company has the worse customer service experience ever both in-store and phone. Right now Nutrition Warehouse is having 15% off on ON 100% Whey protein for 2 days. I would not recommend Supplement Warehouse ever to anyone! The customer service staff even accused me as a "lair", did not listen to my concern besides "you should have done your research man", and did NOT apologise at all after I proved him wrong. DO NOT SUPPORT THIS COMPANY!
Supplement Warehouse has the lowest prices on supplements and fat burners! They will not only match any competitor's price, they will knock off another 5%! They have super fast delivery as well.
I contacted them several times, they never replied or sent the package, and they have not refunded me.
This stuff pumps me up almost as much as crack and it smokes up much better. I highly recommend it to anyone.
This a GREAT site to get very inexpensive supplements. HOWEVER, ONLY use a prepaid card to purchase your items. My brother and I both had our debit card numbers stolen from them and charged with almost $1000 each of fradgulent activity which thankfully our banks reversed the charges. The 2nd time I ordered from them I called them and let them know that I was using a prepaid card because of the fradgulent activity and they even admitted that they knew card numbers were being stolen but said the issue was taken care of. I didn't have an issue with the prepaid card but I still will never trust them again and will continue using a prepaid card whenever I order from them.
I paid 91.00 for 2 bottles and they sent a 30.00 bottle. Scam scam scam. I will never order from them ever again.
I have ordered a fat burner supplement and never received the product or my refund. Unhappy customer.
The prices were amazing! I received my product exactly when they said I would! The products I ordered were exactly what I wanted! I will definitely be using SupplementWarehouse agaian!
THIS COMPANY SENDS OUT PARCEL WITH NO FULL ADDRESS - ARE THEY DOING THIS ON PURPOSE!?
I LOST ALMOST A 100 DOLLARS THROUGH THIS - DONT TRUST THEM AND WILL NEVER ORDER AGAIN FROM HERE
Got my items very quick got exactly what I was expecting. I've used this company for a couple years and I am always very pleased.
Horrible, do not recommend the website, customer service or their products. They do not mention all of the side effects, beware!
Wonderful products. Would definitely order from them again! Very easy to find what you might be looking for.
Scam Alert! Fraudulent Website – Stay Away! SupplementWarehouse. Com is an absolute scam! I placed an order, immediately paid through their payment system, and shortly afterward, they canceled it without reason. They took my money and refused any communication when I asked for a refund. Zero response from their support. This site clearly operates fraudulently, takes your money, and leaves you stranded. Don't trust this website! They're stealing from customers—stay far away and warn others!
Overview
The company has garnered a mixed reputation among customers, with some praising the competitive pricing and quick delivery of their products. Positive feedback highlights the quality of the supplements and a responsive customer service experience in certain instances. However, a significant number of reviews express frustration over order fulfillment delays, issues with incorrect shipments, and a lack of effective customer support. Many customers reported difficulties in obtaining refunds or resolutions for lost or misdelivered items, suggesting a need for improved operational efficiency and communication to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Oak Creek, WI, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jeremy,
I am so sorry to hear about your recent experience with us!
Your description of what you encountered is NOT our standard and we would like to get to the bottom of what happened so we can resolve this for you ASAP!
Also, you mentioned you've had a bad experience in our store? When did you visit a SW retail store? It's possible your referring to a different company that has the same name. We've had that issue before. We do not presently have a retail store.
Please reach out to me directly at reviews@supplementwarehouse.com. I will personally take care of this and make sure whatever issues you are experiencing is addressed immediately.