From the business
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SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Loved the ease with which I was able to find my choice in ring and the no hassle ordering.
Great site, reasonably priced. Only wish is that the delivery communication was more accurate.
My emerald cut ring looked better than it was. And I think this is a clear cut example of, you get what you pay for. I took it out to wear it and the stone just flipped out. I never got to wear it once. It took the longest time to receive but that wasn't my issue. Is to find a repair shop Buyer beware
I received my earrings within a week of purchase. They were smaller than I thought they were be, but Adequate for what I needed them for. Appear to be excellent quality. I know I will enjoy these for years to come!
Best place ever. Will always buy from them. It was better than I hoped
Ring is beautiful, better than picture. Great customer care.
The ordering experience was easy and quick. The ring also came very quickly. I got what I paid for (which wasn't much)!
I've purchased items from SuperJeweler on multiple occasions now and every transaction has been easy and smooth.
Very satisfied with the transaction and look forward to making another transaction
Easy order process and beautiful products. Ring arrived in box in perfect condition.
The chain does stand by the title "light"... it seems the chain is almost a fake chain. Besides that, when I weigh it, it was off by a tad.
I ordered this for a friend who had admired one I had that was similar but now I don't want to give it to her. It is beautiful and I want to keep it for myself.
Superjeweler is great good prices easy to shop. Ring I received is cheap looking not really even worth the low price paid.
Delivery was horrible, took forever. Chain could have been better, will have to order a separate chain.
Unsuccessfully way to shop no. No no no no no way. Not nice
Quick easy and a great price. Shipping arrived more quickly than quoted.
Karen in Customer Service Has been Awesome! Super Jeweler has great prices and delivery came Super Fast!
I really love my new ring. It's really beautiful and perfect! I can't wait to show my family and friends and I definitely recommend shopping here again. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members