Subco Contacted In Style magazine And started a subscription in my daughters name who is a minor. I tried to cancel it and they said I would have to contact Subco and you can't get through to anyone when you call they just hang up. Can someone help me stop this now!
I have attempted to call and cannot get through.
I need an answer to the following question in your response to this review:
A) HOW and WHERE did you get my information (address, FULL name, zip-code)?
B) Why am I being sent magazine subscriptions I NEVER signed-up for?
C) Am I or have I EVER been charged for these?
You now need to remove ALL of the information you have on file for me immediately- including name, address, and ANY OTHER DATA you might have stolen. You also need to inform me of exactly WHERE you got this information from;
> Consumer laws dictate that you are required to provide that answer/information to me.
The only time in my life I have received magazines it was some kind of scam. I sure as hell did not authorize GQ freakin magazine. Stop your scamming $#*! practices!
Signed,
Chris Ford
Hello, we apologize for any inconvenience receiving the magazine has caused. Our records show that the magazine has been cancelled via an email request our office received. The magazine was being sent to you as a 'Thank You" from PinchMe, a website you are or were previously enrolled in. A few more issues will arrive before the magazines cease. Should you have further questions or concerns, please contact us via the email thread you reached us at. Our Customer Service hours are Monday-Friday from 7 am to 4 pm Pacific Standard Time. We can be reached at 1-800-258-3350. Best Regards, Subco Management
Thank you Edward for your professionalism, product knowledge and the courteous behavior you demonstrated to me when I called Subco Clearing House located in Fresno, California. I had received a magazine subscription I did not order and Edward handled the matter efficiently and treated me with the utmost respect. He was a delight! Unfortunately, Edward is in a minority of customer service representatives who take pride in their job and elect not to dismiss and rudely "cut off" the customer. I was so impressed with his actions I expressed them to his supervisor Allysha. The world needs more Edwards. Congratulations Subco in hiring a gem.
I left a voice message with Subco to cancel this subscription. I did not request nor authorize and should not be receiving a bill. Cancel all magazines delivered to Lanessa Hoffman. Thanks.
UPDATE: Thank you for the quick response. The magazines were being sent to a really old address as well as old name. By the time the new tenant met up to provide me with them, it was a years worth :O so I am sure it has bothersome to them as well.
Hello,
I would be happy to assist you with your cancellation request. The magazines were being sent as a Paid Special Offer. Just hoping that you would enjoy and want to subscribe. The magazine has been cancelled, a few more issues will arrive before the magazines cease. I have also added your name and address to our internal Do Not Mail List, to prevent future magazines form being processed through our clearing house. If you have any further questions or concerns, I can be reached directly at 800-258-3350 x 0448 Monday through Friday from 8 am to 4 pm PST Best, Elizabeth, Customer Care Manager
This company should be shut down ASAP they send magazines to people without them ordering them or consent to pay. When you call they NEVER pick up the phone it shocks me that places like this exist. Good luck to anyone who gets a magazine from them!
SUBCO IS A COMPANY ORDERING MAGAZINES FOR CONSUMERS WITHOUT THE CONSUMERS PERMISSION. SUBCO IS USING PEOPLE'S PRIVATE INFORMATION. THEY ARE VIOLATING PRIVACY RIGHTS! THIS COMPANY NEEDS TO BE INVESTIGATED. ANY GENERIC RESPONSE GENERATED BY SUBCO IS NOT ACCEPTED. SUBCO NEEDS TO CEASE THEIR ACTIONS IMMEDIATELY.
Hello AC, I would like to apologize for any inconvenience receiving the magazines has caused. To better assist you with your request we would need the name and mailing address as it appears on the magazine mailing label. I would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm PST, we can be reached at 1-800-258-3350. If email works best you, please contact us at contactus@subco.com. We hope to hear from you soon! Best Regards, Subco Management
Got a magazine subscription that I didn't order. I went to the publisher to stop the magazine and was told I couldn't because it came from Subco. What a crap company. Just a bunch of scammers. No way should anyone have to waste their time stopping something they didn't order. If Subco cared, they would contact the individual and make sure they wanted the product or service.
Dear Andrew, I first want to thank you for utilizing the SiteJabber feature so we can hear about your current subscription matter. I encourage customers to contact our office by phone or email for assistance as it is important that we identify the subscription type to resolve any growing concerns. Subco is a magazine clearinghouse and fulfillment agency that processes various types of subscriptions to magazine publishers, but our business practices do not include conducting sales, solicitations or subscription billing. Please understand we are committed to protecting your privacy and we are here to help and ensure you reach your desired resolution. I will be more than happy to further assist you. Please contact me directly at 1-800-258-3350 ext 448. I am available Monday-Friday from 8am-5pm PST. If email is more convenient for you, please send your information to contactus@subco.com and include ATTN: Elizabeth in the subject line. Sincerely, Elizabeth
I had the same experience as TeeJ C. Liz was a big help. I had no idea why I was getting this magazine and she was a big help in resolving it. Thanks Liz.
All my concerns were handled on-line with swiffness and very helpful. And I would do business with them anytime and recommend them also.
Did not order a magazine but got a bill, I have spent 2 hours trying to canc. So now they can send it and not get paid. I even sent it back telling them to stop littering my mailbox. Over the phone I cant get past the surveys they want me to take.
Hi Le, We are very sorry to hear about your experience when calling our office. We would love to speak to you regarding this, as our phone system does not have any offers for surveys. Please give me a call at your earliest convenience. I am available Monday through Friday from 8 am to 5 pm PST. You can reach me at 1-800-258-3350x 0448. Best, Elizabeth Customer Care Manager.
I am disabled and retired when last fall I started receiving People and Glamour magazines. I never ordered them and I just got through to. People Mag to cancel and they said they were ordered through Sub Co and gave me a # to call! This is crazy that they just sign you up!
I started to receive two magazines that I did not order. Elizabeth, from customer service called me back right away and was able to help me to stop the subscriptions. She assured me that the subscriptions would b stopped. Thanks Elizabeth!
As of March the 2nd 2020 I have received 3US weekly magazines and one vanity fair. I called US weekly to find out why I am getting these and she said that it came from sub co and gave me the number. I called the number and got a recording that they were closed so I will Call again tomorrow. I don't know why I'm getting these and I do not appreciate it and I will take this action further if I am charge for anything. I want to know how they got my information and why they started sending me these!
Hi Ginger, I would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm PST, we can be reached at 1-800-258-3350. We hope to hear from you soon! Best Regards, Subco Management
Will take your information from scamers and subscribe you to multiple magazines without your consent but when you try to cancel or try to figure out who charged your card they make you jump through hoops
Hello, I am very sorry for any inconvenience. I would love to speak to you regarding this. Please give me a call at your earliest convenience. I am available Monday through Friday from 8 am to 5 pm PST. You can reach me at 1-800-258-3350x 0448. Best, Elizabeth Customer Care Manager.
This company will send what ever they can, just to make a sale. Will not correct their mistakes. I have ask for my new and old magazine. I do not speak SPANISH. Now I lost out on some crap, thats not even my fault. BBB is my next call! Don't order from this 3rd party for anything. BAD BUSINESS FOR SURE! I just made the call to People Magazines tells me this is the company that place my order. I gets no help from People Magazine, then tells me to call these side hustle Subco Magazine who turns my English magazine to SPANISH! I don't know how this happening. Run from this!
I have attempted to call and was hung up on.
I need an answer to the following question in your response to this review:
A) HOW and WHERE did you get my information (address, FULL name, zip-code)?
B) Why am I being sent multiple magazine subscriptions I NEVER signed-up for?
C) Am I or have I EVER been charged for these? I will absolutely begin litigation charges onto your company/file a lawsuit if so.
You now need to remove ALL of the information you have on file for me immediately- including name, address, and ANY OTHER DATA you might have stolen. You also need to inform me of exactly WHERE you got this information from;
> Consumer laws dictate that you are required to provide that answer/information to me.
Remove: Leah D. Account on People Magazine #: *******479
Hello Leah, First off we would like to apologize for any inconvenience. We would be happy to assist you with your inquiry, please contact us at your earliest convenience Monday-Friday from 7 am to 4 pm PST, we can be reached at 1-800-258-3350. We hope to hear from you soon! Best Regards, Subco Management
HORRIBLE SCAMMERS! I have tostarted receiving Cosmo Magazine for some reason. I am in my 70's on a fixed income and would never subscribe to Cosmo magazine for any reason. How did this company get all my banking information? This company in dishonest and is a scam. I would like to know how this compnay got my banking information. I am furious over this. How many other companies or people have my bank information? This has to be illegal! I believe I will press charges. When I finally contacted Cosmo they told me a 3rd party business names SubCo purchased a subscription to Cosmo Magazine in my name with my bank information. How scammy and crooked is that? I am extremely upset!
Dear Pamela, I first want to thank you for utilizing the SiteJabber feature so we can hear about your current subscription matter. I encourage customers to contact our office by phone or email for assistance as it is important that we identify the subscription type to resolve any growing concerns. Subco is a magazine clearinghouse and fulfillment agency that processes various types of subscriptions to magazine publishers, but our business practices do not include conducting sales, solicitations or subscription billing. Please understand we are committed to protecting your privacy and we are here to help and ensure you reach your desired resolution. I will be more than happy to further assist you. Please contact me directly at 1-800-258-3350 ext 448. I am available Monday-Friday from 8am-5pm PST. If email is more convenient for you, please send your information to contactus@subco.com and include ATTN: Elizabeth in the subject line. Sincerely, Elizabeth
Received a subscription to People Magazine c/o this company that I did not authorize - and now cannot get through to anyone at company to get details on this transaction. Am very concerned.
Hello, I am very sorry for any inconvenience. I would love to speak to you regarding this. Please give me a call at your earliest convenience. I am available Monday through Friday from 8 am to 4 pm PST. You can reach me at 1-800-258-3350x 0448. Best, Elizabeth Customer Care Manager.
This is a scam! Your company stole my account information and signed me up for a magazine subscription THAT I NEVER AUTHORIZED AND NEVER ORDERED! I want an immediate refund to my account or I will contact the BBB! How dare you do this to people! I want this resolved immediately!
Hi Julie, I would first like to apologize for any inconvenience receiving the magazines have caused. I would be happy to assist with your cancellation request and identifying the type of magazine you are receiving. Please contact our Customer Service Team at 1-800-258-3350 Monday through Friday from 7 am to 4 pm PST. If email works best for you, please email your address information as well as the magazine title and name to contactus@subco.com Attention Elizabeth.
My daughter NEVER subscribed to Women's Health.
She doesn't live with us.
Please STOP this magazine subscription to:
Sara Altshuler
9820 Fairway Cove Lane
Plantation Fl. *******-2822
Hello Linda, First off I would like to apologize for any inconvenience receiving the magazine may have caused. I have canceled the magazine in our system and as well as added your daughter's name and your address to our Internal Do Not Mail List, to prevent future magazines from being processed through our clearinghouse. A few more issues will arrive before they cease, as they are labeled in advance by the publisher. If you have any further questions or concerns please contact me directly at 1-800-258-3350 x 0448. I am available Monday-Friday from 8 am to 5 pm PST. Best Regards, Elizabeth Customer Care Manager.
Overview
Subco has a rating of 1.5 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Subco ranks 195th among Magazines sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, I am very sorry for any inconvenience. I would love to speak to you regarding this. Please give me a call at your earliest convenience. I am available Monday through Friday from 8 am to 5 pm PST. You can reach me at 1-800-258-3350x 0448. Best, Elizabeth Customer Care Manager.