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StyleWe has a rating of 3.6 stars from 5,200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StyleWe most frequently mention customer service, online boutique, and good quality. StyleWe ranks 15th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 19 hours
45,348 reviews
Wow! I love shopping for dresses and matching pumps. The dresses are really made of excellent fabric. Since finding this site, after my husband has ordered me so many surprises from this site because he loves the affordability compared to places he use to shop. I adore all of the variety of options along with the bold colors. I will continue to encourage my husband to purchase items from this site. He has extremely great taste when it comes to fashion and dressing my body style.
Insufficient information received after payment and confirmation of order. No updates received. The item was lost but without continuous communication this was not readily determined. The occasion for which I ordered the dress more than one month in advance was completely missed. On arrival there was even more disappointment. The fabric colour is like the photo but the style is not quite right and it is difficult to assemble and fit.
Insufficient information received after payment and confirmation of order. No updates received. The item was lost but without continuous communication this was not readily determined. The occasion for which I ordered the dress more than one month in advance was completely missed.
On arrival there was even more disappointment. The fabric colour is like the photo but the style is not quite right and it is difficult to assemble and fit.
agent was professional. Felt that I would have received express service as a
Because the styles were more in keeping with what I wanted, more tropical, nicer colours, elegant styles for evening wear in a tropical climate
Love the colour and the style
Love the colour and the style
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping delay.
Please understand we only accept order after payment is done. You can check with your bank/card company to see if they provide installment paying service, or use the installment service provided by PayPal/Klarna/Afterpay.
Since the item(s) you ordered is presale item, which means that it will require longer preparation time than regular products. You will see a Presale label mark in the cart and in your order's detail page.
You can know more about presale items at our pre order guidance: https://www.stylewe.com/information/pre-order-guidance
Please note the size you ordered is no longer available for other customer, but the product in your order is always under preparation.
Regarding this issue, our representative have sent an email to you with more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
STYLEWE
The item I was looking for - elegant floral dress midi - was no longer available!
2nd best option, and one cheap deal. Offset by expensive shipping costs
Unpleasant and dissatisfied with the inability to contact anyone; there's a customer service number that does not work, no matter what time I called. I still have not received my entire order, and the most frustrating part is that is no one to reach out to. How can I possibly reorder or recommend Stylewe to my family and or friends?
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the inconvenience you have experienced with our customer service and the delay in receiving your complete order.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, the remaining items in your order are hot sale items, they have been delayed before shipping, but we can confirm that they have now shipped. You can check the status of your order by visiting https://www.stylewe.com/order-query. We've also sent you an email today about your order status.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
I hope the products are as awesome as they appear. Prices reasonable too
I placed my first order in November and received it a month later. The items did not work for me so I followed their return guidelines and requested a return label. After making the request twice I finally received one that looked a little odd so I did a chat to inquire as to the legitimacy of the label…which they insisted was legit. I placed the label on the package and dropped it off at my post office and got a receipt with a tracking number which I checked a week later only to learn that the US Postal Service had confiscated the package stating that the return label was counterfeit. Meanwhile I'm out of my money and had to actually wait again while PayPal disputed it…although I sent them a snapshot of the tracking information. In the end I got the refund less shipping charge which I should have gotten since they didn't even pay for the label and it was counterfeit. I won't do business with them again.
Products used:
Clothing
Dear customer
We apologize for any inconvenience caused by the return process and are sorry to hear about your negative experience with our company. We take all customer feedback seriously and strive to provide the best possible service.
Regarding your return label, please understand that we provide prepaid return labels that are legitimate and used by many of our customers without issue. We have received other customers' return packages using our return labels and have not encountered any problems.
Regarding the issue with the US Postal Service confiscating your package, it is an abnormal occurrence and we are currently in communication with USPS to determine the exact reason for this. However, please note that this does not affect your refund as you followed our return guidelines and returned the item(s) to us using the provided return label.
We are sorry if the logistics information of the return package has caused trouble to you. As a gesture of goodwill, we have submitted a full refund, and hope that this resolution is satisfactory for you.
Thank you for bringing this issue to our attention. If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
I received my order, out of the 4 items, 3 are way too big, I want to return them and I'm getting the run around, I will never order from this site gain, terrible customer service, I've been offered up to 40% to keep the purchase, but that seems impractical since nothing fits.
Dear Angela,
Please accept our sincere apologies for any inconvenience caused.
We offer the US return service also for U.S. order if you do not wanna take the option. Please do contact us if you are not satisfy with the product.
Items I bought are not as advertised...Try doing a return: I have been waiting for return address for ages...chat option tells me I will receive email within 48 hours or 24 hours giving me the info...it's been a month of Sundays and still no return address! I feel scammed and I am astounded at the positive ratings...Stylwe customer service sucks!...don't...just don't. Shein is a better choice with easy returns.
Tip for consumers:
Not worth the trouble...there are much better options for online purchases, with free returns etc.
Products used:
None
Sorry for any inconvenience caused. Would you please provide your order number so that we can check? We usually reply to emails within 48 hours, but sometimes our reply may go to spam emails due to the customers' settings.
If you have questions about your order, please contact us by email at services@stylewe.com or by 24/7 chat online.
It's a scam, saw a lot of advertising pop up on facebook, on my internet page, cookies... everywhrere. See some good review. I purchased! Stupid me. Material are sooo bad and so much chemicals... that I afraid to open another package in same box. I contact return dept. They told me to send back in the same package to adddress on label. I did that back to CA address. Sent to tracking number. Customer services send me email said that I got a wrong instruction. I need to send back to "Guangzhou, China" but not send address in China. Same situation happened to My friends too. This is BAD CHINA way of do business and AMERICAN is putting up with it... stupid me!
Tip for consumers:
Run Very far! After they get your money, it's over. Bad business ethic. We are American is putting up with China! BADDDD. This is not the only one Chinese company that SCAM us.
Products used:
None of products, bad quality.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Any address on the shippnig pacakage is not the return address. You can contact the customer service team to get a return label and then make a return.
We have also been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
Any more issues, feel free to contact us via services@stylewe.com.
Stay safe and have a nice day!
8/25/2021 i ordered a dress for my mothers funeral
9/06 they send me an email it's out of stock
PISSED
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for the inconvenience!
We already cancelled the order as you requested, and the refund is under processing.
We're sorry about the service that you received on this occasion.
Please accept our apologies from the inconvenience this has caused.
Terrible quality clothing and good luck getting anything for a return. Run away! If I could zero stars I would
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
I haven't purchased from this company, although some of the styles are really intriguing, the prices and negative comments give me pause. There is one shirt in particular I liked, available in all white or with black dots on white. If you look closely at the two photos they are identical--even to the point of where folds appear in the fabric. However, where there are dots in the area of those folds they are completely round, indicating they are added in using something like photoshop. That makes me extremely wary. I think I will pass.
Tip for consumers:
look VERY carefully, the photos are not real--or at least they are heavily retouched.
Products used:
did not purchase, was too wary about the phony photos
We understand that pictures with different angles of the products are important when shopping online.The pictures are real shots. Please do not worry. Thank you for your feedback and hope to see you again soon~
You claim you can't find my package without a return mail confirmation number. What about the order number. You are a horrible company and you have no integrity. You should have granted me a credit or a discount after the fact. You took advantage of this opportunity to keep my money. I can't imagine how many times you do this. That's why Amazon is billion dollar company and you are not. I will constantly write reviews denoted your lack of ethics and integrity as a business.
Tip for consumers:
Don’t shop here
Products used:
Two piece outfit
Thank you for the feedback and sorry for any inconvenience caused.
According to the return policy, a return shipping comany and shipping number need to be summited to us, otherwise we can not locate the package.
This notification was alerted when the return request was summitted.
They steal photos from other sites and sell you cheap knock-offs, bearing no relationship to the items shown online. I bought a KNITTED tribal sweater as shown in the pictures and description. I received a polyester duster with photo printed sweater design on it. They expect you to return at your expense to China from US, knowing postage costs more than the item. Fraud. Theft. No other words come to mind.
Tip for consumers:
Do not risk it.
Products used:
Item was unusable.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
As we checked, you have accepted our partial refund and keep this item.
Please contact PAYPAL to close the case, so that we could issue the refund.
Your claim/complaint/feedback is very important to us and to our designers. We will do our best to address your concerns and serve your fashion needs.
Don't be fooled by the pictures on StyleWe's website, their clothing material & the finish is cheap, it smells like a cheap store. Their sizes are not accurate (according to their Size Chart) half of the jewelleries I ordered arrived broken. You can't leave a review on their website and all their items have the same rating. They should be called StyleCheap. Never again
Tip for consumers:
Don't buy things from Chinese based companies, they are inexpensive (price) and cheap (material and finish)
Products used:
None
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Do NOT waste your time and money on this site… The clothes I received did not even resemble what I ordered and the fabric is horrible quality. I literally tried on several of the items and threw them straight in the trash- seriously disappointing.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
Ordered on Nov 30, it's Dec. 21, still waiting. Customer service, no help. No response in replacing.
Dear customer
We apologize for any inconvenience caused by the delay in delivery of your order. To better assist you, could you please provide us with your order number or email address? This will allow us to locate your order and investigate the issue further.
We understand that timely delivery is important to our customers, and we strive to provide accurate estimated delivery dates based on several factors including destination address, shipping options chosen, and how quickly we can assemble and prepare your items for shipment. Our website provides estimated delivery times for each shipping method during the checkout process so that customers can make an informed decision when selecting their preferred shipping method.
Please note that our standard shipping method takes 3-5 business days for processing, followed by 10-15 business days for shipping. We apologize if there has been a delay in your order reaching you.
Regarding customer service, we apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and we will email you a notice if the item is delayed. It is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
Size guide useless. I ordered 6 pieces and none of them fit. Can not return for refund because they make you pay the shipping back to China. Once you buy it, it's yours!
Products used:
None. Gave them to charity
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at services@stylewe.com or by chat online.
Stylewe is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Listen if you order you will be sorry. It appears they make one outfit for photos to be used in advertising and a whole something else garbage to sell. They trick you in offering free shipping on orders over $100, but when that junk make it to your home and you see that it looks NOTHING like the photos. Oops! Guess what when you want to send it back and you will want to send it back, you have to pay to ship it back. Please listen this is a hot garbage mess and down right criminal. I don't know why the FTC and FBI is not investigating. Did I say a hot garbage mess?! Order if you want, you'll be sorry.
I saw it online and because the pictures looked so good I tried it. I shouldn't have.
Tip for consumers:
They should go out of business.
Products used:
I ordered several dresses and shirts and all were not up to par.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
As per our policy, customers are responsible for covering the shipping costs associated with returning items unless the item is defective or we made an error in shipping the wrong product. We understand that this may be an inconvenience, but it is a standard practice in the retail industry.
If you have any questions or concerns about your return, please do not hesitate to contact us directly at services@stylewe.com. We will be happy to work with you to ensure that the process is as smooth and easy as possible.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
Best regard,
STYLEWE
Picture of clothes are awesome but reviews are very concerning
I am not sure I would order from this company again. I am so disappointed. So many things I want to order but taking 8 weeks going on 9 weeks to delivery an order with no communication is totally ridiculous. This is very bad customer service. How can i place another order without getting my previous order. The customer is bombarded with emails and deals yet they never received their previous order. Someone will response with a really immature response like, " sorry for the inconvenience but we are waiting on stock to come in". If that's the case be honest and forth right by not putting a date for 3 weeks pre order when you very well know you can't deliver.
Products used:
Dress
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by the delay in shipping.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get your order shipped out to you as quickly as possible.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Also, sorry for the bombarded with emails. If you want us unsubscribe the advertisements. Please let us know.
If you want to check the order status, please check https://www.stylewe.com/order-query
Or please provide us with your order number via email services@stylewe.com, and we will be happy to look into it for you.
Best regard,
STYLEWE
BUYERS BEWARE! I purchased 2 items. Never received them. Company told me wrong address was input through their Chinese database... so they can't refund me! They offered me 30% out of $77.77 that paypal sent them. THEY'RE UNDER INVESTIGATION NOW!
I now shop at TEMU Same items, less price and turn around 2 weeks.We work hard to make money we can't afford people to take advantage and steal it! Not delivering paid items is called=THEFT!
Tip for consumers:
I want everyone to know about shopping for companies that don't value their customers business.
Products used:
I never received items. They were lost through their system. And told they were keeping my money. Not sending out new ones.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
Sorry for the inconvenience. We understand that this can be frustrating when ordered items not received.
We're sorry to inform you that your package wasn't delivered due to an incorrect address provided during the order process. Unfortunately, this resulted in the loss of the package.
While we take every necessary measure to ensure packages are shipped accurately and securely, sometimes unforeseen situations may arise. We apologize for any inconvenience caused and kindly request that you review the shipping information provided.
Before that, for goodwill, we offered some solutions to satisfy you. Sorry that you're not satisfied with that. We want to make things right and have provided our new suggestion to settle this issue. Please accept our apologies and we want to let you know that we value your business.
Please do not hesitate to contact us at services@stylewe.com
Best regard,
Mandy
STYLEWE
Very bad, as we speak I spent more than $500 for clothes up till now, I have not received all the clothes ordered more than 1month since I ordered. Even some delivered that were meant to be pants and blouses, they only delivered either pant or blouse. This is complete waste of money because if one is not careful you end up not getting what you paid for.
Just kept lying that the clothes have been shipped.
Because clothes look good online
Because they look good online
Dear customer,
We are sorry to hear that you have not received your entire order yet. We have checked and found that most of the items in your order have been delivered, and you have also submitted a return request for the unsatisfactory products.
Currently, there are two products that you have not received yet. One product is still in transit and has not been delivered yet. You can track the status of your order through this link https://www.stylewe.com/order-query after filling in your email address and order number. While the other is a pre-sale item, so it may take longer to ship. You can click this link https://www.stylewe.com/information/pre-order-guidance to learn more about pre-sale products. Thank you for your patience.
We have provided you with a return address, and you can receive a refund after returning the item in accordance with our returns guidelines. If there is anything else we can do to assist you, please do not hesitate to contact us at services@stylewe.com.
Best regards,
Jules
STYLEWE
Did not get everything I ordered, after I complained, that I was going to return the clothes, they sent an email that they are sending the remaining clothes which was a lie because I have not received the remaining clothes, and after pay have started deducting money from my account. If I don't receive the clothes by next week, I will call my bank.
Clothes looks good
Tip for consumers:
I need them to contact me. I have been trying to reach after pay too the number found on the internet is not working.
Products used:
Non because I have the intention of returning everything back to them since they did not meet up with the standard and their promise to deliver the rest of the items.
I ordered from Stylewe for 6 years. Their products, shipping, and customer service have taken a nosedive and their returns, which were always a major hassle, are no longer possible. That's right, if you receive your item and it doesn't fit (60+ percent chance of this) or it's not as pictured (80+ percent chance of this), you can no longer return it because their return center is no longer in the US, it's now in China and you'll be responsible for the return fee. The charge for sending a tunic to their return center was $57, the tunic was $22. Note that even when the return center was in the US they regularly took weeks to process returns, lost returns, didn't properly credit my account, and/or didn't give the promised $5 shipping reimbursement. Everything was a battle. Save yourself the hassle.
The pictures online are of other companies' garments that Stylewe makes terrible copies of out of awful materials, with shoddy workmanship and schizophrenic sizing to boot. Items sometimes take weeks to arrive when listed as in stock. There's no way to cancel unsent orders except to contact them. It's a mess, it's incredible that they're still in business.
Note that the reviews here that are positive are very suspicious (not specific, mention features about the site that the site doesn't actually offer, are ultra vague and weird-sounding), whereas the negative reviews are obviously from real customers. Think twice about where these positive "reviews" are coming from.
Tip for consumers:
Check past returns to see if you were really credited. Chances are you weren't. You can no longer return merchandise per 2 emails I received March 2021. "US return center is now closed"
Products used:
Dresses, shoes, shirts, sweaters
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
We would like to offer you 30% money refund as compensation. Would you like to accept it?
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Just got the blouse I ordered. I should have known that for $14.99 I wouldn't get anything better than that. It took one month for the delivery and the blouse was not even close to the image they use in their advertisement. Their return policy is the most ridiculous one. I don't even know if it is worth sending it. I will probably lose money, but I will still do it as a principle.
I won't order anything from them again and I highly suggest that you stay away from Stylewe.
Products used:
blouse
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at services@stylewe.com or by chat online.
Stylewe is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Repeated message that my email address and order number were wrong even though I cut and pasted info from StyleWe to me.
Did not receive reply
I liked what I saw.
I thought they were sized correctly.
Dear Customer,
Sorry for the inconvenience.
We have thoroughly reviewed our records and found that we received your return request successfully and we sent return information to you via email 6 days ago.
Should you encounter difficulty locating the email, please check your spam folder.
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at service@STYLEWE.com.
Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Best regard,
STYLEWE
I liked what I saw.
The item i received Is polyester, viscose and nylon, NOT WOOL as described.
It clearly says "wool/knit" on the listing online
Dear customer,
We apologize for any confusion or disappointment caused by the material issue of the item you received. We understand that product accuracy is essential to customer satisfaction, and we strive to provide accurate and detailed descriptions of our products online.
The fabric differ from every item. You could please kindly visit the item's details page and then you will see it. Upon checking, the item fabric is Polyester20%; Viscose50%; Nylon30%. This information was displayed on our website. We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
If you would like to return the item, please refer to our return policy https://www.stylewe.com/information/return-policy for instructions on how to proceed.
Your comment is highly appreciated and we will forward it to our relevant department. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Ordered a Denim Blouse...was sent a cheap knock off. The audacity to have me waiting over 2 months just to be let down with a cheap look alike. Never again...I personally can not trust the company... Sent two pics. Where are the wooden buttons? The collar is not the same. The material sucks. The color is off.
Tip for consumers:
nope
Products used:
gave shirt away to Goodwill
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
We are very sorry that you received a product that was not what you ordered. We sincerely apologize for any disappointment or dissatisfaction this may have caused. However, since you have not provided an order number, we cannot determine the specific situation. We need more information to identify the problem and take appropriate measures to resolve it.
We value customer feedback and experience very much. If you can provide us with an order number and other detailed information, we will investigate the matter as soon as possible and resolve the issue. At the same time, we promise to take measures to avoid such problems from happening again and improve our service quality and regulatory control processes.
We apologize for any inconvenience and trouble caused to you, and hope to receive your understanding and support. If you need any help or have any other questions, please do not hesitate to contact us at services@stylewe.com, and we will be happy to assist you.
Best regards,
Jules
STYLEWE
Gain trust and grow your business with customer reviews.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We are deeply sorry for making you wait so long, and apologize for any inconvenience caused by not receiving the shipment notification.
Please note that after your product has been shipped, our system will automatically send a shipment notification to the email address provided at the time of purchase. This email will contain important information about your order or product, such as the shipping date and estimated delivery time.
There will also be notifications of pick up/out for delivery/delivery status. We also recommend customer track USPS parcel in their official website, and subscribe to the carrier's notification, which will provide more details.
Upon checking, after we were contacted by you in 28th Nov, the lost dress has been reshipped in 1st Dec and a new shipping number should have been sent to your email when it's shipped out. We are glad that you finally received it successfully.
Sorry you are not satisfied with the item. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
If you need any assistance on return/refund, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://stylewe.com/information/return-policy
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
STYLEWE