Stuffed Safari

I was a little concerned ordering from them after reading the negative reviews here, but I decided to give them a chance because they had animals we just couldn't find in the toy stores.

I placed an order with them a couple of days after Christmas, and not surprisingly they sent me an email a few days later informing me the inventory was out-of-stock, which is understandable given the holidays.

A week later I got an email stating they shipped my order. 12 days later I received the package with all animals intact and as described. I live in Canada, so 12 days is a very reasonable amount of time for delivery, considering the time it takes to get through customs.

All in all I'm pleased with my dealings with Stuffed Safari and will probably order from them in the future. I'm not sure why people would be saying this is a scam company... maybe just bad luck or human error. In any case, they are legit.

On july 30 2015, I ordered two personalized stuff animals regardless some bad reviews I read. On august 4 I called the company to know the status of my order since I need the animals by saturday that week. They respond to me quickly and answered my questions, the order was shipped, and it was supposed to be home by friday, the 7. After my call they sent me an email with the shipping confirmation and a tracking number. Today is august 7, I got home at 1:00pm and my order was there already, plus they look adorable! It took them just 1 week

At Christmas Time I purchase a baby giraffe key turn musical for my grand daughter who wasn't born until January 18th. It is now February 27th and the music box doesn't play. I was first disappointed that the turn key was all plastic so I can imagine how cheap the music box is. Well they have a 30 day return policy and the only way they would help is if I buy another one. ARE YOU KIDDING ME! Why would I buy another one? Now I know why it's 30 days because they don't stand by the quality. It was for an infant used maybe 10 times? I called another place and they said they had some problems with the turn key on some stuffed animal and they were willing to help but unfortunately I didn't buy it through them,... I will now.

I placed my order in November 2013 to have shipped as a Christmas gift. They shipped a partial and never notified me that 1/2 of the items would be shipped late. All correspondence said it would ship within 10 days. They took my money via Paypal and I'm having trouble getting it back. As of January 3 2014 they have still not given me my money back for items we never received. I will be filing a claim in Small Claims court as this company has absolutely no customer service.

Ordered a rather expensive item 8 days out from Valentine's day thinking that's enough time to cram a stuffed animal in a box and send it anywhere in the world. Feb 14th came and went, no animal, no email. I contacted customer service and was told they had to order it and will prob ship in another week or so. The call taker was polite and apologized, but expected me to understand it's the holidays. If your BUSINESS is shipping merchandise then notify the customer of any delays! I am not impressed with Stuffed Safari.

I have looked at a few reviews here and got worried about my order, i placed an order Wednesday and still have not got an email yet... im just wondering is this normal? I was really hoping that I would have my order delivered before Christmas day. Im not on for judging because of what I hear so I decided to give this company a chance. Is this a realistic time to get the order when I live in Ireland and why have I not got an email back yet? Please need a bit of assurance.

I ordered an item two weeks before Christmas, thinking that it would arrive no problem before Christmas. I was wrong. I had not updated shipping info, so I called the Saturday before Christmas and they were not working that weekend. I tried the following Monday, but they were closed for a few hours for a Christmas Party. Someone did call me back a few hours later and said that their processing time during the holidays can be up to 10 days. Seriously!?! Perhaps if you worked weekends and didn't take elongated breaks you could cut down some of that wait time. Also they told me that one of the four items won't be in stock until next year so they weren't planning on shipping it until the order was complete. No communication or anything... they just were happy with shipping it next year. I will say that their selection is great, but until they learn how to run a company I will not order from them again.

Like all people say, the items that appear available were not available and it took them to ship my order almost 3 weeks. But I liked this site because they have good selection and provide the items at lower price.
It sure took them to ship my order way more than I expected, but they told me via e-mail that my order will be late and suggested me to cancel the order if it is time sensitive or exchange the unavailable items to something slimier.
If their inventory management was better, I would give them 5 star.

I to am having a problem getting the 2 animals I ordered. I placed the order on June 3,2010 and on July 1,2010 I called to see what the problem was. They told me I should have received an e mail telling me that one item was back ordered. They told me that item would be in by the end of the week and they would ship. I called on Tuesday, July 6,2010 and they told me they will ship on July 12,2010. I need these items by August 1,2010, that is why I placed the order at the beginning of June. I should have read your reviews before placing an order with this company. I have since ordered the exact same animals through Amazon and have already received them. KM

Stuffedsafari.com is NOT A FRAUD.
Relationship: *Consumer Comment
Report: People are quick to jump on a site when the only thing they have to judge them by is the bad. It is a SHAME that no where online is there a good review on this company. Why? No one takes the time to report when they successfully receive an order, only when they do not!

I recently placed an order with them on the weekend, read these reports and got nervous and wrote. I IMMEDIATELY received a response from Shannon herself, ON Labor Day, that she is sorry for the concern and is hand-packing it herself even though it is a holiday to avoid any further worry. Don't judge this site by a few bad reports! More need to take the time to report the good, and not just the occasional slip.

If you're reading this considering ordering, I highly suggest you do! They're a family ran company and deserve all they can get. Give them a chance! They're too kind to be judged by a few backordered items.

I've ordered off this site a number of times, both small and large orders and have always recieved my orders.
I don't mind waiting 2-3 weeks for my orders as I'm in Australia and they usually arrive earlier than I expect anyway.
There have been a few times when an item I've been after isn't available, but they offer to email you when the item's back in stock (I got one of those emails a few days ago).

The only negative thing I've experienced is a TY beanie Lion I ordered didn't look as neat as the picture and has a blue logo button on it not shown in the preview image; though that is more likely a fault in TY's manufacturing more than Stuffed Safari's, my fiance adopted the lion as his own anyway when I didn't want it so it worked out in the end!

I'm actually planning on making another order from the site at the moment, I don't understand why there are so many negative reviews on here.

I love using this site. :)