• Studiosuits

Studiosuits

Ratings On Other Platforms

Trustpilot
4 / 5

Overview

Studiosuits has a rating of 4.14 stars from 2,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Studiosuits most frequently mention customer service, great quality, and easy process. Studiosuits ranks 1st among Suits sites.

  • Service
    667
  • Value
    199
  • Shipping
    194
  • Quality
    1546

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 75.6%
Positive
652
Neutral
55
Negative
155

Instant Feedback

12,735 reviews

195
See all photos

What reviewers want you to know

Positive highlights

  • Quality suit designs and material with excellent customization features.
  • Efficient service, well informed through process and good quality product,

Critical highlights

  • The payment options seem a bit janky, is it to avoid merchant fees?
  • Could not load a credit card in to make a purchase.
How would you rate Studiosuits?
Business's Favorite Review

“Awesome from start to finish.”

Mark S.
8/31/23

I needed the perfect pattern on a sports jacket to match a dress my wife had picked out for our son's wedding. Finding something shopping retail stores was a nightmare Studiosuits came through inside two weeks leaving plenty of time for minor alterations locally. Great, great service. Even better price!

See full review
Top Positive Review

“Thank god for Studiosuits”

Josh C.
7/28/20

I needed a highly custom yellow tuxedo for some marketing videos for my business. It was impossible to find and I was giving up home. I almost turned to a custom suit maker in town for a $2000 option which was outrageous. Studiosuits cost me 1/10 of that and NAILED it. Communication was excellent as was the workmanship. So happy to know that they exist. I will be doing more business with them in the future.

Reviews (2,216)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (384) studio suits (302) quality suit (65) quality product (50) trial suit (22)
Thumbnail of user mattm1044
1 review
0 helpful votes
November 14th, 2022
Verified purchase

The suit almost did not arrive in time for the wedding. Order was placed in August and did not receive until October. The material is nice quality but the measurements are so strange. It can be worn but looks so off. I measured a bespoke suit I already own for the measurements so not sure how it was made so poorly.

Was provided assurance it would arrive in time but no specifics. Just a yeah yeah it’s fine type of response.

Reason I chose this business:

Groom made me!

Reason I chose this product:

Groom made me!

Service
Quality
Thumbnail of user seamuss10
1 review
1 helpful vote
May 6th, 2022
Verified purchase
• Updated review

Bit of a letdown- lot of work getting specific measurements just to have the vest and pants look like a clown suit. Jacket was nice though
Not much communication and I was left in the dark about order status until it arrived

Reason I chose this business:

Online- bad choice by me

Quality
Easy to navigate
March 6th, 2022
Verified site experience
• Previous review
Thumbnail of user nathans589
1 review
0 helpful votes
December 17th, 2021
Verified purchase

The ‘roped-style' shoulders protrude too far out/up, resulting in divots at the tops of the sleeves. Provided accurate measurements, so it's not an issue with fit.

Thumbnail of user yusufl17
1 review
0 helpful votes
December 1st, 2021
Verified purchase
• Updated review

Ran out of fabric for item I paid for. No attempt to make things right or offer a discount because the only fabric available was $100 more. Very bait & switchy. Plus, communication was awful.

Quality
Great product—GREAT PRICES!
October 16th, 2021
Verified site experience
• Previous review
Garments are well made, nicely priced and have excellent...
October 9th, 2021
Verified site experience
• Previous review

Garments are well made, nicely priced and have excellent customization choices. Have recommended to others!

Thumbnail of user markc4293
1 review
1 helpful vote
September 17th, 2023

14 suits purchased for a wedding party. Several had issues where the suit was off compared to measurements given. See picture for how uneven the hem on the pants are. For my sons suit, they asked us the take pictures of the suit showing a ruler 4 different times rejecting the pictures for one reason or another. My wife is a seamstress and followed their instructions. Finally, we ran out of time. They refused or stalled on correcting their mistake on every suit. DO NOT ORDER HERE

Products used:
The entire suit was Unusable

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanes563
1 review
0 helpful votes
July 8th, 2023
Verified purchase

Long delay, beyond what was expected, 10business days on hold and longer with delivery service that studiosuits used in Australia, Aramex

Response did not provide any useful feedback

Service
Quality
Thumbnail of user hyltonc1
1 review
1 helpful vote
October 23rd, 2022
Verified purchase

Suit jacket - too long; buttons placed badly; general fit is not good.
Suit pants - far too tight even for a "slim fit" look.
Very disappointed with the product.

Reason I chose this business:

Groomsmen were instructed by groom to use service.

Reason I chose this product:

Groomsmen were instructed by groom to use service.

Quality
Thumbnail of user lawrenceg605
1 review
0 helpful votes
January 14th, 2024
Verified purchase

My pants got left off my original order. I wasn't happy b/c I didn't get an invoice so I couldn't see that the pants had gotten left off. This way I could have brought it to their attention immediately. After "several" emails, it got fixed but, I didn't get an adjustments for the error. Think they should have offered something for the screw up.

They should have offered some sorta compromises for getting my order screwed up and me having to go through the multiple emails to figure out what happened.

Reason I chose this business:

Great quality!

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user joel836
1 review
1 helpful vote
April 15th, 2021
Verified purchase

BUYER BEWARE! Having such a HORRIFIC experience regarding a "custom" piece I ordered that came completely incorrect and cost me 300$ to fix before the event I had to wear it to. This has gone on for months now and they refuse to accept responsibility. All you get are effusive emails filled with double talk and empty words! BUYER BEWARE!

Tip for consumers:
Don’t do it.

Products used:
Dinner jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesg3820
1 review
0 helpful votes
September 10th, 2022
Verified purchase

I eventually did receive my product. The reviews online stated that it was shipped in a timely manner. After about a month of waiting, I had to email the company more than once to find out where my shirt was. After a run around I finally got a response that had my shirt shipping quickly. I'm not sure if my order got put into a spam folder, or if they just forgot about it, but eventually I did get it. The shirt overall delivered. If this is a gift for someone I recommend ordering at least 2-3 months in advance.

I had to email more than once to figure out where my product was or if my order was ever acknowledged. I thought this was a spam website for a long time until I finally got my response.

Reason I chose this business:

The only Dalmatian shirt I could find that still had class to it.

Reason I chose this product:

The only Dalmatian shirt I could find that still had class to it.

Service
Quality
Thumbnail of user jonathanl529
1 review
1 helpful vote
October 3rd, 2021
Verified purchase

Horrendous. 0/2 on my first order and somehow again on my makeup order. I cannot state enough - do not buy from this company. My first order did not fit despite being input correctly. My second order did not fit despite being ordered correctly. My groom chose this company and that is the only reason I used it. If you think you're saving money, believe me, you won't after having to buy a second suit because the first doesn't fit. Now I'm out hundreds of dollars with two suits I will never wear again, one of which barely fits so I can at least match the groom and other groomsmen.

Insufficient.

Reason I chose this business:

My groom decided this is what we all had to use.

Reason I chose this product:

Grooms’ decision.

Service
Quality
Thumbnail of user mv163
1 review
1 helpful vote
November 27th, 2021
Verified purchase

The Vintage Rope Weave Black Tweed Suit is of extremely shoddy material and is not even tweed. When I ordered this suit, I hoped it would be something like the picture, but instead it was covered with pulled threads (given the low quality of the material, you will end up with multiple pulled threads each time you wear the suit). To add insult to injury, when I inquired about replacing this unusably low-quality suit with a better one, the staff at StuidioSuits told me just to "cut the pulled threads", as if this was a reasonable solution to improve a low-tier product. Of course, that's an option if someone wants to wear a poorly made, flimsy suit. I then suggested that I could return this suit for credit and would then pay for a better suit/material. Instead of taking yes for an answer and encouraging me to buy a different better suit, the StuidioSuits representatives kept repeating the advice to "cut the pulled threads", as if the presence of pulled threads wasn't indicative of a wider problem. Clearly, those who run this business have 1) no taste whatsoever and/or 2) no idea how to allow customers to give them money. Very sad.

Thumbnail of user scottw1948
1 review
0 helpful votes
October 17th, 2022

Unfortunately my experience with Studio Suits was mediocre at best. After submitting carefully-taken measurements in accordance with the instructions, SS suggested that a "trial suit" was in order, as the Harris Tweed material for my suit was quite expensive and this was my first order with them. The trial suit arrived, and fit quite well except for some small alterations to the trousers. On receipt of the final, Harris Tweed suit, however, the fit was very poor, especially in the jacket... arguably the most important part. On contacting SS about the issue, I was told that the trial suit jacket and the finished suit jacket were made to the identical measurements... I try them both on and this is clearly not true. The finished jacket is at least an inch too long, and the shoulders are very sloppy with bulges of fabric at the back and an overall very poor fit. When you try on a jacket that fits well, it feels fantastic. This jacket is very disappointing. I've had to pay a considerable amount to my local tailor to fix the jacket (shorten the jacket overall, adjust the shoulders and then as a result adjust the sleeve length, and add some hand stitching to the inside front, so it doesn't curl outward just below the lapel). My wife has also had to make minor adjustments to the waistcoat. To add insult to injury, the remedy suggested by SS was for me to provide better measurements on my next order. The measurements were taken exactly as directed, and believe me, there will be no next order. Pity, as the idea is great, but execution is very, very poor.

Products used:
Suit, after considerable alterations.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronm935
1 review
1 helpful vote
November 19th, 2022
Verified purchase

I was measured by the folks at men's warehouse since I've never had an issue with them. All of the measurements for studio suits.com were filled. When my suit arrived, the coat fits enough to get through the one event, but the pants did not. I took them to a local tailor with a solid reputation. He read the tag and inspected the garments. They are not bespoke tailoring in any way according to the tailor. They will try to let the pants out, but there is very little material left to make them larger. I'm not happy at all.

Reason I chose this business:

Groom chose these guys to try and save money. Everyone has had some issue with the suits.

Quality
Thumbnail of user christopherc2687
1 review
0 helpful votes
May 10th, 2023
Verified purchase

Convenient to order but not worth it when the product is different than what is pictured. No exchange policy is ridiculous for an online retailer.

Reason I chose this business:

Picture has what I needed. Online ordering

Reason I chose this product:

The pictured product was what I needed

Quality
Thumbnail of user underwoodbilly033
1 review
0 helpful votes
October 5th, 2023

They made one good sports coat and send it to me, but never sent me the other one and kept my money they are impossible to get in touch with, and will not call you back. I am not satisfied.*******

Thumbnail of user thomasw3132
1 review
0 helpful votes
January 5th, 2024
Verified purchase

About 2 weeks after delivery I recieved an invoice of about 70 euros from DHL. Taxes and handling fees was not included in shipping costs.

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user arthurf298
1 review
0 helpful votes
September 6th, 2023
Verified purchase

The jacket arrived unwearable. There was visible external stitching on the sleeves and the shoulders were so poorly constructed that they puffed and drooped. SS customer support said this as a result of the suits being handmade and they gave me a $50 credit to have the problems fixed locally. But my Taylor said fixing the shoulders would cost $135 so I had to throw the jacket away. The pants are nice

To fix they offered was nowhere near what would be required

Service
Quality
Thumbnail of user benp794
1 review
1 helpful vote
July 7th, 2023
Verified purchase

I purchased a custom-sized linen jacket. I completed 'body' measurements and added a little extra room to be safe.

On arrival, the suit was still too small! - very tight in upper and lower arms, narrow across shoulders and back, tight across stomach. I had not put on any weight between sizing and receiving the jacket.
I contacted StudioSuits to explain my issue and asked for a solution. I explained that my wedding was within 2 months and this needed expediting.

StudioSuits were not helpful - they advised me that they had given extra length in their construction (in addition to may extra sizing already...). They requested pictures of me in the jacket - I sent these showing it was too small. They then requested specific pictures showing the sizing with a tape measure.

This was all taking too long with poor customer service.
I went to a local tailor to search for a solution. Their professional opinion on the suit:
- good quality
- not made well - attachment of arms too low, inner sleeves attached to outer sleeves are constrictive, minimal and uneven additional fabric within lining.

My summary:
- Negative
- Suit made poorly and too small (despite originally providing sizes larger than my measurements)
- Minimal excess fabric to allow alterations
- Poor customer service
- Positive
- Good quality fabric
- Arrived in a timely manner

I will not be returning to StudioSuits for repeat purchase.

Products used:
Linen jacket.

Service
Value
Shipping
Quality
Thumbnail of user timothyh1382
1 review
0 helpful votes
October 30th, 2023
Verified purchase

Even though I provided my measurements, my suit arrived with some really awkward measurements. The jacket was way too long, sleeves too long, vest was too big. The pants ALMOST fit well, but even they had to have some length taken out.

The suit material was decent, but I had to take the suit to a tailor to get it all fixed for my wedding day. What is the point of providing StuidoSuits my measurements if they are going to ignore them?

Reason I chose this business:

The price was affordable.

Reason I chose this product:

This was the only place that had a decently priced sage green suit.

Quality
Thumbnail of user robyne52
1 review
0 helpful votes
October 29th, 2021
Verified purchase

Suit looks good. The waist is way too big. I will need to take it to get hemmed……at another cost to me.

Quality
Thumbnail of user gregm1427
1 review
0 helpful votes
November 17th, 2023
Verified purchase

I measured myself and did custom fits. Suit came in small. I was worried about it fitting small when i was measuring myself, so i added a little bit more to my measurements just in case. My pants came in fitting super tight around my thighs. I did order tapered pants, but these came more like skinny jeans. My jacket looks short on me, and i measured following the directions, and the jacket is also pretty tight around my arm pits. I read the return policy and unfortunately it's going to be a bigger pain to deal with it so I'll just end up ordering another suit and hoping that this one fits.

Reason I chose this business:

My wedding party made us

Reason I chose this product:

That was my wedding parties decision

Quality
Thumbnail of user andrews3058
1 review
1 helpful vote
July 26th, 2023
Verified purchase

I sent in my measurements and waited. When the pants came, the fit was way off. They were way too baggy and the seams were puckered down the legs. In addition the "linen" fabric was very low quality and felt more like a cheap polyester/linen blend. I absolutely would not recommmend these pants for this price.

I took them to my tailor and she did what she could but with the low quality fabric she could only do so much.

Reason I chose this business:

Groom's choice for wedding I was in

Quality
Thumbnail of user axeld29
1 review
0 helpful votes
May 4th, 2022
Verified purchase

Measurements were as requested, I like the style quite unique as it is quite stylish lovely leather buttons and the Irish brown tweed pattern is beautiful the biggest downside is the fabric is too thin for an overcoat, coat should be much heavier overall I would give 7.5 out of 10.

Reason I chose this product:

I need a stylish overcoat

Quality
Thumbnail of user cr635
1 review
0 helpful votes
March 17th, 2024
Verified purchase

The suit is fine but the sizing was incorrect. You're getting what you're paying for, but note that they do not allow for returns. I had to have the suit tailored even though the suit was incorrectly made regarding the waist size and the rise (length of fabric between crotch and waist).
I own several other suits in the exact same size from other manufacturers (Brooks Brothers, Calvin Klein, etc.) and this suit definitely was made much smaller.
I strongly advise paying a little more and going with a competitor like Indochino. Or at the very least, beware of their no return policy and the potential to get screwed over. If you're unsure, go read about this company on Reddit or elsewhere online.

* Studiosuits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

Suit yourself right with StudioSuits custom clothing! A traditional tailoring workshop offering a variety of custom tailored suits, jackets & pants, etc! Collect your eye-catching outfits today!

Company Representative

Thumbnail of user studios2
Studio S.
Typically responds within 3 days

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