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  • Stubhub.co.uk

Stubhub.co.uk

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Overview

Stubhub.co.uk has a rating of 1.56 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. Stubhub.co.uk ranks 372nd among Tickets sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    3
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
How would you rate Stubhub.co.uk?
Top Positive Review

“Decided Monday to go to V Festival”

helen g.
8/14/13

Decided Monday to go to V Festival - asked around for tickets, a few friends of friends offered them up at over face value trying to make a quick buck, one friend suggested StubHub, looked at the web site, over 500 tickets for sale starting from under £50 of face value, ordered 2 tickets at 10.30am Tuesday UPS delivered by 10am Wednesday FANTASTIC service, yes I would sell and buy tickets here! The commission is more than other sites but it seems its for genuine people who cant make the gig and just want to sell there tickets and id rather purchase or sell and know i'm going to send/ receive tickets so promptly. The high commission prices would probably put touts off selling on this site.

Top Critical Review

“Sell Fake tickets and then block your account”

Mike N.
3/13/23

They sold me fake tickets and then when I raised this issue they blocked my account. What an absolutely awful experience dealing with them. I will now have to take them to court in order to rectify this situation. Since they also work closely with PayPal, PayPal did nothing to help rectify the situation either.

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user miken1200
1 review
0 helpful votes
March 13th, 2023
Verified purchase

They sold me fake tickets and then when I raised this issue they blocked my account. What an absolutely awful experience dealing with them. I will now have to take them to court in order to rectify this situation. Since they also work closely with PayPal, PayPal did nothing to help rectify the situation either.

Service
Value
Returns
Quality
Thumbnail of user mauricet96
1 review
0 helpful votes
October 19th, 2023

I bought tickets in September 2022 for Luke Combs London's O2 for my daughter to get a email two days before the concert saying they could not get my tickets and they had to give me a refund which would take up to 8 days leaving me no opportunity to get replacement tickets. They was not willing to give me any other tickets because they said the cost of tickets at increase by so much so disappointed with this website. The customer service was awful did not care at all that we were unable to get more tickets because the refund was going to take eight days really bad service should not be allowed

Thumbnail of user samh894
1 review
0 helpful votes
July 23rd, 2022

Stole £300 of my money from the sale of my tickets without notifying me, no complaints procedure and constant reference to terms and conditions that don't exist. AVOID

Tip for consumers:
DO NOT USE STUB HUB - ABSOLUTE THIEVES

Service
Value
Shipping
Returns
Quality
Thumbnail of user melaniep442
1 review
0 helpful votes
July 7th, 2023

I bought tickets for The Weeknd for my daughters birthday back in April. The concert is tomorrow. I was emailed yesterday to say the seller cannot release the tickets and that there was standing room only (one of my daughters is 12 so isnt allowed in the standing area). I have been emailing all afternoon yesterday with no response. I have had to but more tickets at double the price just so that I dont let them down. Received them straight away from Viagogo. Still no response from stubhub on my refund. I would NEVER use this site again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user heleng12
1 review
1 helpful vote
August 14th, 2013

Decided Monday to go to V Festival - asked around for tickets, a few friends of friends offered them up at over face value trying to make a quick buck, one friend suggested StubHub, looked at the web site, over 500 tickets for sale starting from under £50 of face value, ordered 2 tickets at 10.30am Tuesday UPS delivered by 10am Wednesday FANTASTIC service, yes I would sell and buy tickets here! The commission is more than other sites but it seems its for genuine people who cant make the gig and just want to sell there tickets and id rather purchase or sell and know i'm going to send/ receive tickets so promptly. The high commission prices would probably put touts off selling on this site.

Thumbnail of user steves2972
1 review
0 helpful votes
September 5th, 2022

Do not ever use this company to purchase concert tickets. Bought them for my wifes 40th Birthday, they confirm when you purchase the tickets that the day before you receive an email to confirm when the tickets will be delivered, last Friday I had not heard anything so I called stubhub and they confirmed that my tickets I purchased had been sold or the seller has failed to post, this was at 17:30 the previous day of the concert and was an email sent however two hours before Stubhub confirmed that there were other tickets available and that their web-site said there were 41 tickets available. We had booked a hotel room next to the O2 however seeing that the day before we were told on email that the tickets were now not available we had a hotel room that we paid a lot of money for a is a massive inconvenience and cost because if we went it would be like sticking two fingers up saying look at what you could be watching while looking out of your O2 window seeing everyone going to the concert you should be going too. This is a shocking company and one that should not be sealing tickets, cancelling tickets the evening before the concert affecting peoples life's and their money at a time when it is tight however trying to spend time with your family or treating someone close to you for their special birthday. Avoid them at all costs even if they have the last ticket, they should be closed down in my opinion and should be less than one star.

Thumbnail of user martak4
2 reviews
3 helpful votes
May 21st, 2018

There is no guarantee. After you pay that is it, even if the seller is sending you expired or invalid tickets. Avoid! I cant believe they are trading and pretending to be a legitimate website

Thumbnail of user jayn84
2 reviews
15 helpful votes
July 28th, 2015

I bought tickets to ACDC live at Wembley. The Confirmation email clearly highlighted that collection point was NOT at Wembley but in Charing Cross. Now, I live in the north so having to go to the centre to come back north again is a pain specially when that same day I arrived from holidays and you can only collect 3 hrs before the gig. I went all the way to Charing cross just to be told "no, you have to go to Wembley", no apology, no one called me from Stubhub in order to give notice of the change. I wasted time and energy which ruined the concert for me. Buy somewhere else, these people are liars and have no respect for you or me.

Thumbnail of user ianp14
1 review
1 helpful vote
August 13th, 2013

Rip off, 12% commission for sellers, 15% on top of my price for buyers, You have to use UPS for postal shipping! And very slow at paying! Not impressed at all, just used ebay who I've trusted for years to sell another ticket, Seems Ebay dos'nt want you to use them for ticket sales they try to pursued you to use Stub hub, beware if you list with Ebay they seem to be removing listings without you knowing!

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