• StoneStream

StoneStream

Overview

StoneStream has a rating of 4.51 stars from 156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StoneStream most frequently mention shower head, water pressure, and customer service. StoneStream ranks 11th among Bathroom sites.

  • Service
    43
  • Value
    51
  • Shipping
    49
  • Returns
    15
  • Quality
    51

This company does not typically respond to reviews

Positive reviews (last 12 months): 75%
Positive
6
Neutral
0
Negative
2
15
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What reviewers want you to know

Positive highlights

  • Stone stream I will recommend your product to anyone looking to upgrade there shower head in the future.
  • A lot better than my last shower head better water pressure is really great love the waterfall setting

Critical highlights

No critical highlights yet

How would you rate StoneStream?
Top Positive Review

“The wife loves this”

Dennis L.
3/23/24

I installed a Stone Stream shower head and hose in the wife's walk-in tub. She loves how it makes her skin and hair feel. When it's time, I'll probably put one in my shower.

Top Critical Review

“Customer service runaround”

Cesar S.
2/16/24

Love the product but it's leaking, contacted customer service 2 months ago and I'm still waiting for a confirmation/resolution. Also I got the newer shower wand and it's pretty heavy for the current holder it sometimes falls off it you just tap the hose

Reviews (156)

Rating

Timeframe

Other

Reviews that mention popular keywords

shower head (85) water pressure (43) stone stream (24)
Thumbnail of user orloskid
3 reviews
1 helpful vote
September 8th, 2023

We are doing major renovations which includes 2 bathrooms. We bought two large shower heads which are detachable like Stream at Home Depot. We installed one which does not spray evenly. I bought Stream and it is now installed in the master shower. It is fantastic, better pressure and less expensive. I would highly recommend.

Products used:
Shower head

Value
Shipping
Quality
Thumbnail of user lisae1631
1 review
0 helpful votes
May 20th, 2023

I have never been so satisfied with a product. Amazing, does exactly what they advertised. I look forward to my shower and amazing how good it feels on hair and skin

Thumbnail of user guym309
1 review
0 helpful votes
August 3rd, 2023

This product works great. Powerful water streaming for great rinsing of hair and body. Plus the shower head can be hand held too. Nice.

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Thumbnail of user mikem2721
1 review
0 helpful votes
May 11th, 2021

We have hard water and terrible water pressure. This shower head is frankly a miracle. No idea how it works, but frankly don't care. Water pressure is phenomenal... when I turn on the shower a burst of air hits me in the face like I just turned on a plane jet. Water heats up in 3 seconds rather than a minute (not sure why that is other than maybe more water going through the pipes faster?). Learned not to ask questions... sometimes it is just better to believe in magic, and that is what this shower head delivers.

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Thumbnail of user bobf833
2 reviews
0 helpful votes
March 2nd, 2021

Been using this for a few months, easy to install. Works great. A lot better than the Chinese internet special whose head blew off and leaked all the time

Tip for consumers:
good value, quality

Products used:
Showerhead

Value
Shipping
Quality
Thumbnail of user christianc668
1 review
1 helpful vote
March 2nd, 2023

Product rubbish. No refund after 2 weeks.Lisa repeatedly ignores my request for a refund despite returning the item 2 weeks ago!

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Thumbnail of user brianw1839
1 review
0 helpful votes
February 13th, 2022

I was skeptical of purchasing the StoneStream. I bought the filter with the shower head/hose combination. Completely happy that I did. My master shower lacked pressure and took a while to get warm. I added a recirculation adapter to the main sink and installed the StoneStream. I cannot believe its difference; the shower pressure is excellent, and it heats up quickly. I will purchase another one for the second bathroom.

Service
Value
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Thumbnail of user scrappylbc
1 review
0 helpful votes
February 16th, 2024

Love the product but it's leaking, contacted customer service 2 months ago and I'm still waiting for a confirmation/resolution. Also I got the newer shower wand and it's pretty heavy for the current holder it sometimes falls off it you just tap the hose

Thumbnail of user curtj13
3 reviews
5 helpful votes
June 25th, 2020

Our water pressure is so low that you could barely rinse shampoo out of your hair, much less conditioner! And after waiting almost two months because of slow shipping due to corona virus I received this shower head. I was at my wits end, because I had tried at least 5 others that promised high pressure, to no avail. But, to my amazement, this one delivered! It is like being at a spa! Totally amazing! At least quadrupled my water pressure! Totally worth the money!

Thumbnail of user robinf308
1 review
0 helpful votes
July 13th, 2021

At first I was skeptical about purchasing but as read the reviews I decided to try it out. Best shower head I have used. Water pressure is great and I love how soft my skin feels with the beads.

Service
Value
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Thumbnail of user asling
1 review
1 helpful vote
January 12th, 2021
Verified purchase

I love it! I love how it has a stop button so I can wash my body without having to turn off the shower or move it. It looks so pleasing and pretty and all the different settings are awesome. It's so cool that you can turn your regular wall mounted shower into one of these that come out. Super easy to install too. 10/10 recommend

Thumbnail of user aminao15
2 reviews
1 helpful vote
January 31st, 2022
Verified purchase

I'm not particularly handy, but I found this shower head easy to install. It took a bit of trial and error and a lot of plumbers tape, but I got it done and there are no leaks whatsoever. I've been using it for two months now and I love it. I have no complaints.

Tip for consumers:
Look for a coupon code.

Products used:
Shower head and filter

Service
Value
Shipping
Quality
Thumbnail of user montanag2
2 reviews
1 helpful vote
January 20th, 2021
Verified purchase

Wow!

This shower head is the greatest!

I've been using it for about 2 months now and it has lived up to the hype.
I think everyone should have one of these nifty devices in their household:-)

P.S. the big cannister attachment is for hard water and it works splendid!

Tip for consumers:
Be sure to put thread tape at applicable areas of attachments. Make sure the fitting is on tight but not bursting, some of the pieces are plastic.

Products used:
Hard Water Filtration Kit+Wall Adapter

Service
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Thumbnail of user mr687
1 review
0 helpful votes
April 11th, 2021

Honestly my skin feels way better now that I put the filters on, my skin is thanking me everyday! You don't regret it

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Value
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Thumbnail of user tara.goderez
1 review
0 helpful votes
November 26th, 2023

I like the shower head but part of the product (the wall adaptor) was defective and the company has not responded to my messages despite heavily advertising their guarantee. I'm not sure how to get a response and don't trust this company.

Thumbnail of user tomd776
1 review
0 helpful votes
April 22nd, 2021

We recently moved into a new home and replaced three shower heads. We ordered them and they came quicker than I expected! We had an issue with one of the connectors and we called the customer service line and they sent us another complete shower head. I replaced it and we are in great shape again! I have bought several shower heads in my lifetime, and believe me when I say, this is the best product we have found to date! You have a satisfied household and a customer for life!

Tip for consumers:
Everything was as stated on the website.

Products used:
Shower heads.

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Value
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Thumbnail of user adrianeb20
2 reviews
2 helpful votes
December 17th, 2021
Verified purchase

It's beginning to clog already after just having it a month. As time goes on, the water is coming out sharper and hurting our skin. It was great when we first got it. Now it's like needles.

Products used:
Shower head

Service
Value
Shipping
Quality
Thumbnail of user johns14295
1 review
0 helpful votes
September 29th, 2023

It is, overall, a good product. Installation is a bit tricky as the threads (with or without thread tape) will leak and must be further tightened, often with a wrench which has the potential of marring the surfaces.
Delivery time (to Canada) is well beyond their promised maximum time, perhaps this has to do with Chinese trade relations but be prepared to wait at least two to three weeks.

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Value
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Thumbnail of user darryley
1 review
1 helpful vote
April 11th, 2022

All in all a great product, still leaks in some places and I've taped the hell out of it, when all the connectors are plastic I'm not surprised. Other than that it's a great product and does what it says it does. Makes the water feel great and I am seeing the difference on my skin now that I've been using it for over a month now. I've recommended it to my family and friends also.

Thumbnail of user debbiew846
1 review
0 helpful votes
June 20th, 2022

The stone stream is game changing. My showers are so much more luxurious because of the powerful water pressure it provides. I also notice I can wash my hair and everything faster with this shower head. I definitely recommend it for everyone.

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Thumbnail of user armingop
2 reviews
0 helpful votes
April 10th, 2022

Love stone stream to tell the truth I'm not speaking any names but I tried a different company same type of product but nothing near the best Stone stream is real and it's the truth love my shower

Tip for consumers:
It's a secure web site and it's real and comfortable facts

Products used:
I purchased just the double shower head combo it comes with the therapeutic beads it feels really like a massage in the shower I'll tell you this it'll make you spend more time in the shower then you ever did

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Thumbnail of user lesliek390
1 review
0 helpful votes
March 11th, 2023

I feel that it's not as good as I thought it would be! And I've only had it 1 month. I believe they should be more helpful.

Tip for consumers:
Buy the Alpinr Force

Products used:
I purchased the 4 in 1 with all the attachments and 1 year of stones. If I could I would of purchased the alpine force.

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Value
Shipping
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Thumbnail of user jerik29
1 review
0 helpful votes
August 30th, 2023

Lately the water is coming out from the outside holes and it's splashing all over but over all it's a good product.

Thumbnail of user micheled512
1 review
0 helpful votes
January 2nd, 2021
Verified purchase

I have always had dry skin. Boy, what difference this showerhead and filter combo have made. My skin feels smoother, I use less lotion. My hair color is no longer being stripped from my hair, so it stays brighter. I am extremely happy with this system! Thank you, Stone Stream!

Tip for consumers:
Not a thing. The site is well laid out and easy to use.

Products used:
Showerhead and hard water filter

Service
Value
Shipping
Quality
Thumbnail of user brennenp2
1 review
1 helpful vote
September 18th, 2021

This is now my 2nd shower head set up from them. They are nice, but not as nice as they make them out to be. The little holes that the water comes out of always seem to shoot out in various directions. It is rather irritating. I thought my original one was just in need of replacement because I've had it for awhile, so I upgraded to the two head unit and they both spray in multiple directions and of course one sprays straight up at my ceiling and another sprays right directly at my shower door, so when I open it, water goes straight out of my tub. The other billion holes are fine. This just seems like an issue that needs to be resolved.

Products used:
Shower head

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Company Representative

Thumbnail of user stones13
Stone S.
Typically does not respond to reviews

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