Star City Games

Buyer or seller beware Price and conditions don't match and selling is misleading loss all around other sites r better. Then lost my package

Star City Games is literally perfect. They have a great inventory, great prices, great reputation, great card conditions (when they say 'near mint' it is literally perfect), and you can ensure all your cards will be real. What really does it for me though is the shipping time. Holy sh*t I order something on a Wednesday and it comes in Friday morning, and that's when I select the cheapest shipping option. I live on the opposite side of the country.

I genuinely have no idea how this is even possible.

This place is really bad, they grade your cards lower than they are, charge more than everyone else and have been caring less and less about the people who show up in their shop person to play or buy. They also changed their website a few months ago, making it harder to browse for things and sometimes harder to find what you need, a site I like to go to which has a much better search area and price is TCGplayer. The employees working the register at the in-person store in Virginia are quite nice which is the only thing saving it from a 1-star review.

Just began collecting MTG and found my way to SCG website. Pricing seemed fair and so I set up my account and placed a test order. I ordered 7 old, but inexpensive, cards and chose standard shipping. I received the order 5 days later and was very pleased. Order was well packaged and all the cards appear to be in NM condition... even though one of the cards was listed as being Lightly Played condition. I am personally very pleased with how everything went with this order. Also... I should note that I did receive
An email with a tracking number when the order shipped.

Thieves, chose yo give my cards a lesser grade than deserved. When i asked for another look, they came back with the cards in worse condition, including heavily played and inking on side. These were not the cards i sent them. Now they requesting funding to send back to me. Seems more like a ransom. And i know i wont be getting my cards back. Horrible buisnes practices. By from them during sales sure, but i feel i dealt with some hobbit- hipsters.

I had been a customer at Star City Games for several years before the incident that caused me to drop them like a hot potato. Several gold bordered MTG CE/IE cards I bought from them were obviously drawn on with green crayon along the border. Their customer service agent and "professional graders" insisted that this was a "common issue" due to wear and tear.
After reaching out to 3 major online Magic retailers about this issue and hearing back that nobody was aware of this supposed "common issue" - if it were so common, surely a Google search would turn up more information right? This is one of the most popular games in the world after all - I realized that SCG is just another entrenched, entitled company whose customer service policy is "deny, deny, deny". Every other customer service issue I brought up before this attracted the same attitude of indifference to improve.

When I went to Indianapolis 2022 Event, I was treated horribly. I would be belittled when I asked questions about rules, Judges would argue with customers and other judges, and they do not care about customer service. When I asked about a device that died on me, given to be by judges, they would cuss me out and call be an idiot, stupid, and other names. They kicked out many people for not agreeing with Magic the gathering rules, saying judges were being rude, or when they asked for new wristbands to play a round of games. Although I used to do business with Star City Games, I do not think I could do business with them after what they had done at Indianapolis

Card games are the best entertainment for me after a hard day. I play lots of card games starting from poker with my friends, ending with heartstone with people from the whole world. I can't understand why I like card games, but I know that this is the most attractive thing in my life. I recently decided to try something new for me and actually found this website. There are plenty of games here and I even tried couple of ones. Basically, everything is okay, there are no issues at all, at leasy I haven't faced yet. I hope I will never face issues here because I adore this service. Strongly recommend to all those who are addicted to card games.

Cut me over half the value on cards that never left a binder/sleeve. Cards sat in a hot warehouse for 4 days before appraised. Sleezy business practices, sell in person to avoid this.

I ordered items from StarCity games September 6,2020 and received my items Spetember 21,2020 I was very impressed with the speed of the shipment as the shipment was international, them being based is the USA and having items shipped to Canada. Prices on products were very fair and I was able to get these items cheaper than other sites despite the difference between USD and CAD. Items I ordered I was also not able to find anywhere else of the web. Overall very impressed, will definitely order from them again and would encourage friends and family to do the same!

I couldn't find a place to write a review on site, so the second best option I found was this. I just wanted to give a huge thank you to Amy and the customer service employees for working with me on my order. I placed a preorder for 2 Origins fat packs and was anticipating their arrival. Once the tracking showed it was delivered, the post office informed me that they delivered it to the wrong person, and effectively lost my package all together. I don't understand how that can happen but people make mistakes, and I was lucky enough to have Star City Customer Support to help me out. Thank you again for all the hard work you do, it is greatly appreciated and I plan on being a life time customer to your store.