Staples

On December 29,2023, I placed my order on Staples.com. I was given a January 2,2024 delivery date. Then it was delayed until January 4,2024. On January 5,2024, I chatted with a rep online that the order was "missing". I received no notification from anyone that it went missing until I inquired about my order not received on January 4,2024. Then the rep re-ordered my order with a delivery date of January 8,2024, and that was delayed again for January 9,2024 due to a truck breakdown. I chatted with another rep online on January 9,2024 to confirm that my order would be received on that date, and I was informed there was no delivery details on my order and that it would be delivered on January 10,2024.
How many more delays and excuses should I accept before I actually receive my order? This is COMPLETELY UNACCEPTABLE! Is this business being run by amateurs and children?
This is completely unacceptable and inexcusable. It's sad that I have to constantly follow up and deal with this. There's just no good customer service anymore.

A very poor customer services. The kids that are behind the counter has not skill to talk to customer z they don't even look at your eyes when they talk to you or answer a question. So sad. No manners.

In Campbell Calif there is a Staples with a TSA pre check sign up center. It an appointment or walk-in center. Preferred appointment. A lady before me was 10 mins late, he told her she would have to come back after 12:30. More than 2 hours later. I did not have an appointment, there was nobody else there. He said I needed an appointment and turn his back on me and walked away. There was no one else there, he could have help the lady in front of me, it takes 10 mins. He could have helped me, if he was real busy. I understand. Nobody in line.

The customer service agent's at the Victorville CA location, at printer services don't want to help at counter when you have been in line, waiting to be helped. They direct you to the self help printers. I've been there several times and they have NOT been doing anything and still send you to help yourself. Terrible service.

I was disappointed that staples is no longer giving teachers a discount for printed materials for their classes. Thank you, Staples for supporting education during these times

Called the local Staples store and confirmed that they have the bulk pack Bubble Mailers that I needed. When I arrived at the store 10 minutes later they told me they only have the smaller pack. The smaller pack is about half the quantity but sold at ~85% of the larger pack.

I don't know how much longer they can last with this kind of business style.

I love Staples stores. The prices are incredible and the selection is great. However, every experience ordering delivery from Staples.com has been a disaster, and my business will never use them again. 1 - We ordered a box of non contact thermometers. They never arrived. After a month we had to re order them.
2 - The second order was left outside our fence during non business hours. 3 - The order of cleaning supplies was thrown over our fence during non business hours, and damaged the supplies. We had to reorder. 4 - The reorder was also damaged and brought during non business hours.

Each time, we made clear what our business hours are, and to deliver them only to office staff directly during business hours. Each time they claimed to put this in the notes for delivery. Each time they failed this basic business delivery instruction, and twice this resulted in damaging the order.

I love the stores. But goodbye forever to delivery from Staples.com. We will use the more expensive Office Depot for future deliveries - less expense in time and damaged product that way.

I have been stuck in my house for five days. As luck would have it, I VERY MUCH need a computer part that broke three days ago. Staples.com on their website said if I ordered, I could have NEXT DAY delivery. Of course like a fool, I chose pick up in store (it's a hike by foot, but doable) to save the shipping fee. What a crock of crap! They just sent an email that delivery was DELAYED (no reason why) and it will be ready for pick up TOMORROW (and that is not what those SOBS claim on their website ["order today; pickup the next day"])! That means I have been with a broken computer for FIVE DAYS! I chose this lying unreliable store because I can walk to it. I don't like waiting and I do NOT like BROKEN promises. NEVER EVER will I shop online with these lying sacks of crap and I just may be done with their brick and mortar stores too! STAY AWAY! THEY LIE!

I think a picture is worth a 1,000 words. I ordered this plastic organizer cart from Staples... price is $51.99 so not exactly dirt cheap. I found it sitting in the middle of the sidewalk in front of my house at around 4:00 this afternoon and this is how it looked... no wrapping whatsoever, and banged up from having slammed into everything in whatever truck it came in. It was also filthy dirty. By the way, no one rang the doorbell when they delivered it... maybe they were afraid I was going to refuse it. Shame on you Staples!

Consistently they DO have what you need... equally they are ALWAYS overpriced. The only thing I buy there is colored printer paper.
EXCEPTION: their copy centers are well run - moderate price/copy, but machines generally excellent.
WORST: the USPS counter in my Staples is terrible - stay away!

I draw acrchitectural drawings. The other Day I brougt one in to be reproduced from a "thumb Drive". I've done this at Staples for a few years up until two weeks age with no issue. The drawing was 1:1 scale. They couldn't get it right. For some reason they tried to scale it to a paper size. My paper size was not noted. They could have printed the image on any size paper.
To shorten this up. They were new and used the excuse that they didnt have the program to draw it... 1:1 scale? Give me a break.

I bought an item from Staples.com and had to return it. UNLIKE THE OTHER WEBSITES I HAVE USED, Staples does not print its own return label. Rather, you have to WAIT 24 HOURS to receive an email from UPS in order to return the item.

WHAT A STUPID, SLOW, PAIN IN THE --- SYSTEM!

FIRST AND LAST TIME I ORDER FROM STAPLES. COM

BUYER BEWARE!

Ordered online and it said it would be delivered the next day. I didn't need it in a day but I stayed home waiting for the delivery which never came. UPS tracking shows they don't even have the item. I called Staples and they said it would be delivered the following day but I have no confidence that is accurate.

I made a purchase online and the item was suddenly unavailable. I have yet to recueve the money back in my account.

The shopping site is fine you can find most of what you need works fine like office depot. But, the problem is after you have purchased going on credit site; it is financed through Citi but for some reason you cannot log on from their site.It doesn't revert back to main Staples account. So I always have to go back to Staples email and link from there; Once you log out it reverts back to Citi and you can't log back in; won't recognize your info. So you can't save bookmark. It's irritating. I log on thru Mac.

I can't down load app keep going back to front screen it let me to the app so can't order anything because app doesn't work

Do NOT use the Staples online design tool if you want your products quickly! I used it to design a flyer I needed right away, only to find that it is NOT POSSIBLE to go to the store and print out something designed on the staples website (without waiting 1 to 3 days). On the plus side, the staff was very polite as they were telling me they couldn't help me.

If you buy online make sure you deliver it to the NEAREST STORE, otherwise you'll never get the item (unless you're sitting at home and waiting for the package). They don't call when they're about to deliver - they deliver between 9 and 5 (when everybody works) - they never deliver on the weekends - and they have 3 attempts. To make things worse, delivery guys enter the building without permission - I never got a call from downstairs, I was nearby, I could have come to take the package. Simply ridiculous! NEVER NEVER NEVER buying again with staples online! Don't bother calling the customer service 877 number - they can't do anything. And then you wonder why Best Buy takes over the business.

Because their computer techie Ray is so good, I decided to replace my dying old computer with a new one from Staples. They were very good about keeping to my budget -- but failed to install Microsoft Office, even though we agreed which plan I needed and what it cost. I even ordered a new printer. When everything arrived (2 days late; Ray was sick): no Microsoft Office. It's now the following week and I can't access my attachments. Business is floundering, they keep projecting "it'll be Monday for sure" and it isn't, now it's Thursday for sure. I should have gone to my reliable small business Jeff at Unistar in Toronto who'd have had everything running by now. If this isn't operational Thursday, I'm returning everything and avoiding these big companies in future. Staples doesn't answer their phones or return messages, and now they're not answering my emails either. Not happy at all.

I ordered computer monitors for my company and while they arrived quickly, the return process has been very trying. The monitors were of poor quality, so I wanted to return them. I'm still involved in a 3 week process that will likely take another 10 days to complete. It's really unbelievable. Buyer beware!

I had placed the order on staples.com and when I submitted the order, its showed me a final receipt showing total of $5.38 for print out but when they emailed me the receipt, it showed me total of $5.40. I seriously don't think its right for the customers to go through this. Its wrong! I have never seen any other online stores doing a tax estimate. When I called to speak to a representative at *******330, they said they couldn't do anything and it was a female representative. This is why they got three stars less.

Me and my family recently went to staples and we asked two employees where some cards were. They took us to a completely off section and then we asked again and then they just started recommending stuff, awful customer service.

You would think Staples being an office store would have a good online store, just the opposite it's brick and mortar stores are better. But getting competition from stores like Walmart.