If you buy online make sure you deliver it to the NEAREST STORE, otherwise you'll never get the item (unless you're sitting at home and waiting for the package). They don't call when they're about to deliver - they deliver between 9 and 5 (when everybody works) - they never deliver on the weekends - and they have 3 attempts. To make things worse, delivery guys enter the building without permission - I never got a call from downstairs, I was nearby, I could have come to take the package. Simply ridiculous! NEVER NEVER NEVER buying again with staples online!!!! Don't bother calling the customer service 877 number - they can't do anything. And then you wonder why Best Buy takes over the business.