Staples CA

Our company is a Preferred customer with Staples. When purchasing over $100, I am supposed to receive a free gift. Not once in the past two years that I have been a part of that program did I get a free item. Apparently, all free items were out of stock...each and every time I placed an order.
Recently, they had a promotion 'buy one box of coffee pods, get another free". I ordered a box of coffee pods, but did not receive a free box. After reaching out to the company about this, they told me that I had to add the second box to the order; I didn't, so I am not entitled to the free box. This was not stipulated on the ad. I will choose a different office supply store from now on.

I wish I could give them last than one star, horrible customer service ever. Send me a damaged product. I called them, and this is the solution after 10 days wait for receiving: call UPS and schedule a pickup time! People have a life than Wasting time on your mistake that is a shame

1) package did not arrive on time
2) tracking number for my package was wrong so it couldn't be tracked
3) Ordered a box of coffee packets, received a carpet.
4) customer service hung up on me after 20 minutes of holding

Since I need the coffee tomorrow, I. Pretty much screwed. Wish I could give them a big fat zero.

Ordered on their website with next-day delivery, who would've known it was next-month delivery! (haven't received it yet either) customer service was unhelpful, they kept telling me i'd receive my order in the next business day. Well, it never happened. I am beyond frustrated as this was an urgent and expensive order.

Incompetence thrives at Staples Canada.
For years, they've lied to customers about their so called 'Tracking'.
They don't have an order tracking system. They give you a fake link & all you get is an error. Every order, every time.
Total extent of their 'tracking' is shown below.

You buy time on cards that don't let you use the full amount! So they keep YOUR monies. Then the screen keeps telling you how much time you have so you have to stop what you are doing and click the ok or it won't let you continue, which cits into your time which now costs more money. Then there's little support from the staff who treat you like you are a nuisance. Then it times you out, with monies left on your "staples card" which you can never use! Then you have to start all over, absolute rip off! Staples should be ashamed of themselves! Complete JERKS!

If I could put zero, I would do it. Tha Staples customer service not oriented on the customers at all. I could not return an item what I bought in the same day. I am totally frustrated with Staples. I can't recommend it to my friends. If you have an option to buy the item you need in the different store, do it. Staples is not existing for me and my family.

I have called 5 different Staples in the lower mainland in BC, I just needed a pricing on Printing Blueprints.
I called Customer Service to no avail.
I wanted Next day Printing, Which is Not available on line. I called and also pressed #8, Which I was told by Customer Service that I could talk to someone... Well someone picked up my call, but continued to chat with someone else then they stopped talking and I waited and waited and no one helped me.
Worst Customer Service ever. Getting my Architectural prints done somewhere else. I'd say lose me number but I think you already have.

Staples Sells more than they are able to deliver.\
Bought a cellphone for next day delivery, its been 5 days, I hvent received yet. When tracking my package they keep posting (Unable to Complete) and re schedule for next day...
Do not trust next day delivery promises from staples.
I got the same phone from best buy next day. I will return Staples purchase

Garbage service, i ask for an order cancelation literally only 15 minutes after placing the order on a Saturday night. I get a response confirming they forwarded it to the cancelation team but then they still ship the order 3 days later. They don't care about customers, they just want to take your money even if you don't get what you wanted to buy.

I chose the wrong pick location for my inline order, I realized seconds after the submission. I called many times and I sent many emails. It's been over a month and the problem wasn't resolved and the ticket was closed. What a shame.

Ordered a calculator online, staples immediately charged the credit card, sent a notice of cancellation, due to them not having the product all of sudden. Then won't refund the funds in a timely manner. It's been ten days and told to wait to receive funds back. This is a scam, me while they made interest on those funds held for ten days or more. They still have not sent my funds! Filing a complaint with BBB. Word of wisdom, don't order anything online from staples.

If you want to place an order with their design team for notebooks or any other custom merchandise, be prepared to wait. I specifically asked for prompt services that last 3 times I ordered and not only way my order slow to issue but this last time, it was completely ignored. I asked. Monday and it is now Saturday and I'm still waiting to take my order. I have now moved on to a new print company.

Worse customer service, don't ever order from here. They threw a brand new Apple Watch outside of my door on the ground, and signed it themselves, and they refuse to provide any solution whatsoever. STAY AWAY!

I have been lied to, hung up on by phone and online. There was almost $8000 worth of charges over a week ago and I was supposed to receive a credit and yet I have not. They knew there was a problem before I contacted them as deliveries were being made to my house and they even called me not accept the packages - I would strongly suggest you all verify your credit card accounts - they may have been hacked.

Went in picked out printer ink went up to pay. Says I need a mask then literally jumps back like I have leprosy or the plague. I am a healthy man. So have to go to other check out designated for us lepers. Then she brings over a bottle of disinfects and rag. Where do you find these people. Perhaps an iq test would be In order. It was a head shaking experience.

I placed two orders for school supplies, supposedly shipped next day. Over a week later and multiple messages I received 1 of 60 items. It is the day before back to school, I do not have any supplies, and I didn't budget to purchase supplies 2x. They finally issued a refund which will take 3 to 5 business days to process. Now my kids have to start school without supplies. Terrible business, terrible customer service, just all around terrible. If I could give negative stars I would. Will never shop there again and will make sure no one I know does either. Should have ordered from Amazon and would not be in this predicament.