• Stamps.com

2024 SITEJABBER AWARD

Stamps.com

Overview

Stamps.com has a rating of 3.97 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stamps.com most frequently mention post office, customer service, and monthly fee. Stamps.com ranks 1st among Stamps sites.

  • Service
    25
  • Value
    26
  • Shipping
    19
  • Returns
    13
  • Quality
    24

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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10
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What reviewers want you to know

Positive highlights

  • It's easy to use and saves both time and money when one doesn't have to trudge to the Post Office to make mailings.
  • 2024 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Stamps.com?
Top Positive Review

“PERFECT”

Phillip E.
4/23/20

My company ships a lot of media mail (music books). With the USPS, we have to take the packages to the local post office. They won't allow you to print media mail labels on their USPS website. However, with Stamps.com, we are able to print the labels and the postal carrier picks up the package and scans it on the spot. This saves us a lot of time and money constantly driving back and forth and standing in line! The other Stamps.com options are great. I recommended Stamps.com to everyone we know. We have added a photo below and blocked out the owner's address for privacy.

Top Critical Review

“$19.99 monthly fee is not to receive stamps but it's a charge just to have a open account with them.”

Gina H.
9/11/23

$19.99 monthly fee is not to receive stamps but it's a charge just to have a open account with them. Paying this monthly you do not receive any stamps. I thought I was buying $19.99 worth of stamps. Who would want to spend $19.99 a month for just a open account best to just go to the post office and spend only what you purchase. Unbelievable this is a rip off

Reviews (312)

Rating

Timeframe

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Reviews that mention popular keywords

post office (91)
Thumbnail of user phillipe39
1 review
0 helpful votes
April 23rd, 2020

My company ships a lot of media mail (music books). With the USPS, we have to take the packages to the local post office. They won't allow you to print media mail labels on their USPS website. However, with Stamps.com, we are able to print the labels and the postal carrier picks up the package and scans it on the spot. This saves us a lot of time and money constantly driving back and forth and standing in line! The other Stamps.com options are great. I recommended Stamps.com to everyone we know. We have added a photo below and blocked out the owner's address for privacy.

Tip for consumers:
This site is easy to use. We had no problem adapting to Stamps.com. Their customer service is great should you ever have to use them.

Products used:
We use first-class labels and media mail labels.

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Value
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Thumbnail of user susanm2646
1 review
1 helpful vote
February 18th, 2021

Their site is very frustrating to work with. Slow. My contacts often do not come up. It will tell me my billing info is incorrect even though it is. Ugh!

Tip for consumers:
Patience is a must when dealing with this website. That and alcohol!

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Value
Quality
Thumbnail of user mattiel8
1 review
0 helpful votes
April 23rd, 2020

I have been using Stamps.com since the early 1990's. When my parents died in 97, I was able to send out a lot of Thank You notes without looking for stamps. When my daughter graduated from college, I was able to send invitations and Thank You notes without looking for stamps. It is so convenient. The best there is.

Thumbnail of user richardi228
1 review
1 helpful vote
December 16th, 2020

Great program. Easy to use. Saves time and effort. Without it, We would be spending a great amount of time traveling back and forth to the post office to buy stamps With Stamps.com, we're able to get our outbound mail into the postal system faster, and customize out appearance as well, improving our business and professionalism.

Thumbnail of user arthurm282
2 reviews
0 helpful votes
April 23rd, 2020

Great app. Easy to use and very convenient. I'm wheelchair bound so I don't get out but I'm active with my computer- Stamps.com is just right.

Thumbnail of user benjaminb363
2 reviews
0 helpful votes
December 15th, 2020

Stamps.com saved me from standing in line at the post office on a dozen occasions this holiday season. Great! But it took 2 hours and three phone calls before I successfully printed my second mailing label. Some type of internal security issue.
I was able to use the included scale for automatic weighing on only 1 day out of 10; bug in software doesn't properly login "stamps connect", which is needed for auto weighing, with stamps.com.
Password requirements for stamps.com not the same as for "stamps connect", which renders using either interchangeably a frustrating experience if you start out with a password good on only one of the systems.
You can't use your email address as your user name because you can't use a period in the user name (like *******@gmail.com) Another non-intuitive "feature".
To me, the term "Address" is not the same as "recipient", but there is no place to specify recipient ( just put the person's name on the first line of the address). Again, poor user interface.
It isn't clear how to print two labels on one sheet of paper sometimes, and only one at a time other times.
Overall, I think I saved around $10.00 on $120.00 in postage for a monthly $17.00 fee. My original plan was to Cancel right after the Holidays, but I may wait a few more months until I'm vaccinated. My local post office has a small lobby, and is always busy.
However, I still need to go into the building to drop off packages because there is no large drop box outside. I make and ship cloth face masks for friends and family, and ship all over the country - two or three shipments of 2 or 3 packages a month. I can't justify it on cost, but for now, my wife says I can on safety.

Tip for consumers:
The monthly fee means you have to ship a lot (>$100.00 per month) to get your money back. With COVID, however, not standing in line at the post office waiting to ship a package is healthier, and since I’m over 65, probably worth it even if I only ship a couple times a month.

Products used:
Stamps.com to select shipping options and print postage paid labels. Also used the scale to manually weigh and enter weight for pricing.

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Value
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Thumbnail of user jayb787
2 reviews
1 helpful vote
February 20th, 2021

I have been a daily user since 2009, combining orders from Amazon, eBay, Etsy and my web store. As the STAMPS.COM company grew through acquisitions and mergers (e.g., Endicia), the stability of their technical platform has gone downhill. Every software update that I have installed over the past 2 years has had bugs, many of them serious. Getting to speak with a second tier technician takes at least 30 minutes and once the bugs are identified, you have to wait until the next software release for it to be fixed. Of course that next release is likely to have its own new bugs. Pathetic Quality Assurance and very frustrating as a user.

Service
Value
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Thumbnail of user susana673
1 review
0 helpful votes
April 23rd, 2020

I am an attorney with a solo practice who was totally fed up with our local post office where I used to spend far too many hours waiting in line.Stamps.com allows me to produce professionally appearing stamped envelopes in seconds and to replenish my stock of postage just by the click of a computer button. Over the years I have had many conversations with stamps.com customer service people and have found them to be unfailingly knowledgeable and courteous. Stamps.com offers an ingenious, time-saving improvement to my work life. It is money well-spent!

Thumbnail of user lancegh
1 review
0 helpful votes
March 19th, 2019

It is very nice to be able to sit at your computer, snowy and icy outside, or hot an unbearable, and I can print my own stamps any time, in any quantity. To not go to the post office and wait sometimes in long lines, especially during holidays, to just have the postman pickup mail/parcels right at my front door is great. Excellent service. Thank you.

Thumbnail of user claudiah80
1 review
0 helpful votes
December 14th, 2019

You pay a small monthly fee for access to their site and the postal scale they provide you. You can buy ALL your supplies online from them: postage, labels, Priority labels, even Christmas stamps! Saves me so many trips to the Post Office. Not to mention, the discounted rate on the postage just for being a customer! I have used this service for many years now and highly recommend their wonderfully convenient service!

Tip for consumers:
If mailing is part of your business in any way, I recommend you use Stamps.com!

Products used:
postage stamp labels, Priority labels, return address labels

Service
Value
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Thumbnail of user kathiel18
1 review
0 helpful votes
April 23rd, 2020

I struggled with a postage meter for years, lots of mechanical and technical issues and lack of service from the meter company. Then there was the outrageous fees associated with rental. After a meter malfunction, delay in getting a service tech out for repair, and extra postage spent on trip to the PO I switched to Stamps.com. Perfect solution for my small business!

Thumbnail of user jillianb48
1 review
0 helpful votes
April 23rd, 2020

Their system is very buggy... it will work for a few months on one computer, then suddenly stops working... they'll advise to change to a different browser, or state they no longer support Apple computers (thanks for that, we don't all have PCs here at our office); often their website is down. Half the time they want us to update the downloaded program, the other half the time they want us to log on and only use it online. Their monthly fees are way too high for small businesses, and their staff is hard to reach (to put it politely). If you can find another service, DO SO!

Thumbnail of user marym1836
1 review
0 helpful votes
December 10th, 2019

Stamps.com has been a life saver for our non-profit organization. It was exhausting printing out address labels, return address labels, and adding stamps that required a group of volunteers to handle a sizeable mailing every month. It can now be done all in one shot directly on envelopes. The only drawback is the ability to print on post cards, not available on my MAC PC, that would be a welcome option.

Thumbnail of user carolynm840
2 reviews
0 helpful votes
December 15th, 2020

Stamps.com has been my mail method for over 13 years. I love the convenience they prove as well as superior customer service.

Thumbnail of user suec449
1 review
0 helpful votes
April 23rd, 2020

We just started using Stamps.com and after sending out two books we're very pleased with the convenience and the professional look of our labeling and package.

Tip for consumers:
Make sure you do some test printing before using the labels in part to make sure that your laser printer has enough ink and that you get a clear copy.

Products used:
We are using the shipping labels SDC 1200, because we have an online book business

Service
Value
Shipping
Quality
Thumbnail of user ginaholloway0702
1 review
0 helpful votes
September 11th, 2023
Verified purchase

$19.99 monthly fee is not to receive stamps but it's a charge just to have a open account with them. Paying this monthly you do not receive any stamps. I thought I was buying $19.99 worth of stamps. Who would want to spend $19.99 a month for just a open account best to just go to the post office and spend only what you purchase. Unbelievable this is a rip off

Thumbnail of user sandrar596
2 reviews
0 helpful votes
April 23rd, 2020

I don't know if I could do without my stamps.com. It saves me so much time and saves us money. Thank you

Thumbnail of user gaild80
1 review
0 helpful votes
March 19th, 2019

I can't say enough about how I appreciate this service. I send most everything flat rate and can purchase postage, print postage, and keep all my customers saved so I don't have to enter the information each time. I can read reports of when items were received and how much postage I used for the year for taxes. This saves me time waiting in line at the post office, especially around Christmas. Also, if I make a mistake printing the wrong label, I can get refunded if it shows I didn't use the label.

Thumbnail of user stevenh486
1 review
0 helpful votes
January 23rd, 2019

When I first got into Stamps.com, I got it for what was then my business, HartBeat Vending, LLC. It was great then for printing out stamps for mailings. Now I still use it for my personal mail, e.g., when I mail my rent checks to my landlord, I use it to print out the envelope with the address and postage on it. It works out great, as I don't need to go to the Post Office to get stamps, etc. I can just print them out on my computer, or print an indicia directly onto the envelope. I love this program.

Thumbnail of user barbaras964
2 reviews
0 helpful votes
December 10th, 2019

Stamps.com has made my life much easier in so many ways. Just put a sheet or two in
My printer and hit print. No more post office visits, & faster service.
Thank you.

Thumbnail of user reedh40
1 review
1 helpful vote
December 17th, 2020

We find our self using shipping easy way more often than stamps.com due to there site being so slow and always being glitchy on our computer we start at stamps and then once it don't change pages or glitches we move to our other services. We downgraded to a cheaper plan to give it a longer chance but soon we will be fully closing the account why pay for a service I can get free. At another company with same rates.?

Thumbnail of user wallaced19
1 review
0 helpful votes
April 23rd, 2020

I've been using Stamos.com for several years and I DO like the convenience. But 2 points:
First when attempting to print postage for a unusual mail piece the program tells me to print the postage in form such and such. I am very willing to order a small supply of whatever form is suggested, but I'm unable to find an reference to such a form number when attempting to order same.
Second, My mailing needs have become smaller over the past couple years and I very disappointed that you do not offer a reduced monthly cost for the tiniest mailers, I. E. Me!

Thumbnail of user johnm6335
1 review
0 helpful votes
December 15th, 2020

Totally enjoy the STAMPS.COM program. It allows me to quickly and conveniently get the stamps I need.

Thumbnail of user stanp108
1 review
0 helpful votes
February 22nd, 2023

I probably was not careful and had a trial subscription or something, and apparently I was charged a lot every month. I learned about it only after I changed my credit card and stamps.com started to send me emails that they cannot charge the subscription, but what's unusual is that they still consider it me owning them money (normally they would not start subscription if it not pre-paid), and keep asking me to pay what "I own them". This is the first time seeing such weird interpretation of subscription service. This is very dangerous to deal with them, stay away!

Service
Value
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Thumbnail of user melanam
2 reviews
0 helpful votes
March 20th, 2019

I don't know what I ever did before I had Stamps.com. It is so convenient for me, saves me money AND time, LOTS of time. I appreciate being able to get all my postage for all my packages and letters in one place and not having to waste time at the Post Office. I have not had the need to contact customer service so I can't rate that part of the business. I appreciate the quick shipping when I need supplies as well. I will continue to use Stamps.com for my business AND personal postage needs.

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From the business

With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.

Business History

With nearly 650,000 monthly subscribers, Stamps.com™ is the leading provider of Internet-based postage solutions. Stamps.com was the first company to be approved by the U.S. Postal Service® to offer a software-only postage service that lets customers buy and print postage online. The Company targets its services to small businesses, home offices and online retailers, and currently has PC Postage partnerships with Avery, Microsoft, HP, the U.S. Postal Service and others. Stamps.com is a publicly traded company on the NASDAQ under the symbol STMP.

Company Representative

Thumbnail of user ericn36
Eric N.
Typically does not respond to reviews

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