Overview
Stacees has a rating of 4.5 stars from 1,550 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
Absolutely loved her dress for Prom last year, so returned to get her dress for this year. Have recommended Stacee's to friends.
Paid extra for shipping and it came weeks later. Wasn't happy with sizing but dress was really pretty.
Dear Charlotte,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Loved the dress, great customer service.
Came on time and fit as expected.
Will shop again!:-)
Order #SM*******030
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I did not expect the quality to be so good! Stacees is very reliable, and the dress was stunning.
Dear Lillian,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We spent a little more on our daughter's Sr prom dress. The dress is beautiful and fits perfectly!
Dear Connie,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Absolutely wonderful product and service. Highly recommend
Dear Tim
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The dress was everything it was advertised as and more. High quality and beautiful.
Dear Melissa
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
This is our 2nd prom dress order from Stacee's! We were so pleased with the first order we knew exactly who we wanted to shop with this year!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
First class service, guick delivery, thank you, I am very satisfied and plan to continue shoping at your site
Dear Svetlana,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
The material was pretty cheap but I got SO many compliments! The dress is absolutely beautiful.
Dear Marianne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Great experience obtaining a dress! No alterations were needed.
Dear Heather M,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Mi hija se veía realmente HERMOSA, resaltaba entre las demás chicas, su vestido era hermoso a la luz, brillaba de muchos colores, fue mi mejor elección 🥰
Dear Gladys,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
This dress was beautifully made. She looked amazing. Came true to size.
Dear Nora,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Made to order and it fit perfectly! The customer service is very good. Would definitely recommend.
Dear Billie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
This dress was perfect for my daughter's prom. It came quickly and fit great. She loved it.
Dear Amanda,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Beautiful dress. Perfect fit. Had a ball. Everyone loved it.
Dear Laura,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The perfect dress for my daughter's sweet 16 and it was blue with a little sparkle! Beautiful
Dear Lovey,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Don't buy from this company. I have been trying to get a rebound for two months and they are still refusing. They also told me that they don't resale standard size dresses and they disregard them, which is so bad for the environment. Please see email below. The only response I keep receiving is that they will offer my discount not a full refund. Considering I spent £120 on a dress I don't think this is fair. Terrible unethical company, don't ever buy from them
Hi,
Thanks for your patience.
Please allow me to explain. For standard size, we could return, but "Full Refund" applies to damaged, defective, or wrongfully shipped items. We have checked the quality inspection and noticed that we made the dress according to your order strictly. All of our dresses are handmade after they are ordered, and we have always used high quality fabrics. We also spend a lot of time and money on the dress. We are not like the big stores where can re-sell returned dresses, the dress will be destroyed if it is returned. I hope you could understand.
Considering your bad emotion because of the dress, we re-applied our manager to refund you £45 as compensation. Or we could re-make a new dress for you for free, and you could choose other style and color. Would you like to accept?
Looking for your reply,
Faye
Good morning,
I am writing in regard to your response to my previous email. I want to clarify that I only expect to be charged for the cost of delivery for the returned dress as I had ordered a standard size which I assume is readily available in your stock.
Could you please provide me with a returns ticket so that I can go ahead and return the dress as per my legal rights stated on your website?
I also want to address the fact that you mentioned not reselling standard dresses of a standard size being a resource issue. As a qualified sustainability practitioner, I must convey that I do not find this statement sustainable as you would be charged for all waste produced by your organisation under the (Solid Waste Law) under your pollutant discharge permit. This leads me to assume that you are attempting to make me feel guilty for your own financial benefit. Please note that if my money is not refunded, I will have to take appropriate legal action.
I look forward to your response
Best regards,
Layla Baker
Dear Layla,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Best wishes
Stacees Customer Service Center
Amazing the dress looks so pretty love the details and it was shipped on time for my prom
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
It was really easy to find my size and the dress fit me perfectly when it came in
Dear Jennifer,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center