From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Absolutely worth the price and wait. I did have to email and find out why it hadn't shipped it did ship after I ordered the first time. They got it out right away! And I'm ordering again!
Shipping was tad slower than I wished but other than that the dress was more than I expected! My daughter loved it! Fit was perfect!
We have been so happy with all our purchases from Stacees. Being busy and not having time to shop, Stacees dresses have been top notch quality and look beautiful and save us a ton of time. Highly recommend!
Dear Crystal,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
After ordering the dress I instantly received an email, asking for exact measurements to be tailored. It was very helpful and the dress came out perfect.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Daughter bought her HC dress here. She looked beautiful over them telling me to write more
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress was beautiful and fit perfectly when arrived. However, the dress did arrive way past the time they said it would take. So, make sure you are ordering the dress in plenty of time for the date you want it for or it may not arrive in time. Also, customer service was terrible. It was extremely hard to get a hold of anyone and the only way to communicate was through email and it took days between each email to get a response for questions and there was a language barrier so the answers we did get back were hard to understand.
Dear Hollie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
WOnderful service. My daughter loved her dress. Perfect fit and length!
Dear Amanda,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
After I placed the order I received an email reviewing the dimensions and was even able to make additional adjustments
Dear Rebecca,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Turns out that even if you custom order, they will still get it wrong and want to charge you for another dress.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The gown was just beautiful and it arrived on time. Thanks you guys!
Dear Shawona,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Large selection of styles, colors, on time, well made, and can be custom fit.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
THIS SITE IS A FRAUD AND A SCAM. THEY SAY EVERYTHING IS CUSTOM MADE BUT THEY DO NOT ASK FOR MEASUREMENTS. AND WHEN IT DOESN"T FIT THEY REFUSE TO LET YOU RETURN. THEY OFFERED $10 AFTER I SPENT $250 ON TWO DRESSES AND SHIPPING. IT IS NOT IN THE UK AS ADVERTISED BUT IN HONG KONG AND CHINA. DO NOT WASTE YOUR MONEY HERE! YOU WILL NEVER GET IT BACK AND ALL YOU WILL HAVE IS A CHEAP PIECE OF FABRIC THAT YOU CAN"T WEAR
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
We took a chance and ordered a prom dress online. The dress is beautiful! It looks exactly as it was advertised. It will need minimal alterations to be perfect. I couldn't have found a better price!
Dear Maria,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Very happy with my gown and the customer service. Repeat shopper!
Dear Carley,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Had the worst experience getting refund for a dress that was made to incorrect measurements.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The site says free returns but it's not true. I was going to have to pay almost $40 to return the dress
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Ordering and sizing is extremely easy. The quality of the dresses are great. However the dresses were slightly a different color than expected.
Dear Lesa,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Dress was extremely beautiful but took longer than it should have. I received my dress 3 months after the purchase. Was a close call arrived a day before the event…
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Dear M M，
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I got this dress for a black tie wedding and it was fantastic. I opted for the custom sizing and it was perfect and came in the amount of time they said (maybe even quicker I think). The fabric was amazing quality and the color was beautiful. I have a bit of a belly and it completely hid it and I got nothing but compliments all night. Also the pockets were a fabulous bonus!
Dear Cristina,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I love my dress. It arrived in the time it said it would and it is absolutely lovely.
Dear Morgan,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicole,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center