Overview
Stacees has a rating of 4.4 stars from 1,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
Wonderful through and through! Beautiful dress, nice fabric, we are very happy with our purchase
Online base is good. Waiting to see the product to confirm if experience is good or bad
Great customer service! Very helpful! Great quality! They even checked on us after purchase
Dear Angie,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Dress was too big and I can't even return it which sucks not even store credit
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Very helpful when sent email to track package. Received package and it was great!
Dear Lindsey,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
See above please, return by tomorrow
See above please, return by tomorrow
See above please, return by tomorrow
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Not very satisfied. There is an open seam in the back of the dress.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Communication was great.good quality of dress. Color is what was expecting...fits tailor made! I love my beach wedding dress!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We have had several custom size dresses made for my teenage daughter who is extremely thin and petite. They have done a great job
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We took a chance and ordered a prom dress online. The dress is beautiful! It looks exactly as it was advertised. It will need minimal alterations to be perfect. I couldn't have found a better price!
Dear Maria,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
From beginning to end, we had a great experience ordering from Stacees. The ordering process was simple. The dress shipped quickly. The dress was a perfect fit. Most importantly, it was just as beautiful as in the picture online. Everyone asked where we got the dress. We will definitely be ordering from Stacees again.
Dear Lisa,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Reorder dress, but in a size 2. Keeping the other measurements the same,
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Shopping was easy but picking just one was hard. We'd definitely purchase from here again.
Dear Casey,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Shopping on this site was easy... Im hoping that the dress is as described...
Has lots to offer in all sorts of styles and colors. Easy to select the style you want.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
This was a beautiful dress for my daughter's junior homecoming court. It came in quickly and fit like a glove. I did have it custom sized as she is 6'. It looked exactly as pictured and a great value for the price!
Dear Courtney,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Will not really accept a return. They will tell you to pay to ship back to CHINA. They will ask for pictures of your child in the dress. They will respond to emails very slowly and attempt to drag out, then negotiate to try to get you to keep the product. Their return language on main page is very broad but deep in the site they have so many restrictions that you will not be able to return or exchange. They have a staff dedicated to not accepting returns and fighting credit card protests. Avoid this company.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Stacees dresses are gorgeous and well made and the customer service is one of a kind!
Dear Allison,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Clear and consistent communication has been great and appreciated!
Dear Anya,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
We loved this dress and would 100% purchase from this site again
Dear Amanda,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The process of getting the dress shipped takes way too long.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Prom dress shopping amazing selection of beautiful dresses
Dear Tonya,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Justine,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center