Social Security Administration

Why does it take so long for SSA to answer phones? Is it because this is a capitalistic country and they aren't making any money on answering phones. You can call any store or car dealer and someone will answer, a real person, not an answering machine or robot. When it comes to gov't offices they don't answer the phones. A person has to leave their name and number so they can call back. Probably the VA is just as bad. I feel sorry for the soldiers that they have to kill for their country and then this is how they get treated. You vote new people in office, hoping it will change, but it continues.

Tried to make an appointment to go in person but the line was always "too busy to take my call" so I went in person anyway and was told I would need an appointment. Two years have passed after covid 19 and they still apologize for this,
Justifying his inattention and poor work. Shame!

This Website is atrocious.
A first Temporary Code was Snailmailed to me and expired the Day I actually received it.
Now, they want to send Another Snailmailed temporary code through the same Unreliable System.

Fix you $#*!.
You'll be more Trustworthy when you do.

I know two friends to try to get Social Security. What is it and never made it and died this Social Security administration has ruined my life. I applied in the year 17 and I'm still going and look what year it is now they are to be ashamed of themselves, the judges don't care in fact, the fifth appellate court said my judge made a mistake, but what did they do? They put me back right with Social Security judge again, I do not want to go to the Fresno judge. I want to go to Los Angeles change the venue they treated me like garbage ruin my whole life and the fifth appellate court said they made a mistake and what did they do? They ruled for me to go deal with them that's craziness. These people are playing with people like little toys And we're real people so I still haven't been going back to court yet and they're saying it might be another two years so it's going to be 17 the year of 17 all the way to the year of 25 that's OK it's only costing the people money they owe me about 75,000 already They're so stupid. They should've awarded my claim in the year of 20 and they did not well shame on the Social Security judge they ruined my life.

After 3 minutes of useless information aimed to tell you that calling is not worth, you understand that nobody will get your call.
The line drops after 5 minutes.
At second attempt, I quit the call after 36 minutes waiting.

Wait, wait wait and more waiting!
My God it's a shame how this country takes care of seniors.
SSA offices still closed? Stop using COVID as and excuse and pay people a decent wage and maybe then it won't take 1 1/2hours to finally get to talk to someone!
What a joke!

They just interrupt you when asking for help. My Dad is disabled. He can't call. I need advice for next steps! But instead of helping they just continue interrupting while yelling "I CANNOT GIVE YOU ANY INFO". As if I'm not doing my best as his caretaker to do these things for him!

I did not want Medicare Part B and timely filed/returned my card with the Philly office 2 months before my 65th birthday. Surprise!... I was enrolled in Part B anyway for 4 months after that. I called SSA 4 times and wrote 2 letters but NOTHING changed. Finally I tried one more time and spoke with Mike in the SSA office in Baltimore and he corrected everything within 2 weeks and also got me a refund of the money that was deducted from my SS payment for 4 months. THANK YOU MIKE!

I worked with Anthony, who helped resolve an issue I was having with my payments. He was attentive and knowledgeable and immediately knew how to resolve the problem.
Thank you, Anthony for your help

Ms. Hand went beyond the call of duty to help me. I had talked to another woman and she was not helpful and kind of rude told me to call the regional office and I did and I got Ms.Hand she went through every letter that was on the system and she would not give up till she had an answer she was one the phone with me for all most 2 hours and she was taking notes so she could me with her supervisor and go over everything and she took my number and promised to call me back and I did not think I would hear back from from her. Well she did call me back and she had all of it worked out. I suffer from many conditions and she keep me calm and I know someone was hearing me and was going to work on my behalf I am so glad the lord made it so she was the one that picked up and helped me and she is even going to follow up with me to let me know when it is completed

I'm old enough to remember getting an annual little pamphlet from the Social Security Administration that contained how much I had earned in my lifetime from my very first year of earnings until the present. Well that same statement is available online. It also includes the ability to apply for benefits or a replacement card (card replacement feature not available in all states).

Like most people, I protect my number and SS information like my bank account. But if you trust online banking, you should have no problem here. The SSA has to protect our data and have encryption in place, along with two-step authentication to secure your account, and I've been confidently using this site since it first went online.

Following the untimely death of my mother, I have been trying to make sure that the very little income she did have coming in which was Social Security was properly handled, they were made aware of her death and that no one could take advantage of her benefits. Sheila was very helpful and kind, and I very much appreciate that, especially as I'm sure their phone, lines and offices can get exceptionally busy. I am very appreciative that my mother was able to have these benefits to begin with but the efficiency and kind nature of Sheila is very much recognized by me. I hope that people who have positive experiences with government organizations, such as this will begin to review them with kind words. I can't imagine how stressful it can meet in such an industry, but I appreciate people who can keep a cool mind, especially when dealing with someone grieving.

I tried to apply for mu Social Security benefits. The way I see it to get back what they got from my checks and what my company paid I will have to live too many years.
But here is the story, I tried to apply online. They just stopped in the middle and I get a message that they can't process it. I should call them.
Well, spend another 2 hours waiting for them to answer only to fins out that they can't help me.
I need to go in physically.
Alright, I did that. Wasted another day, as you understand only to be told that I need a phone appointment. Unfortunately these appointments are not available at the moment.
So here is my question: why did I need them to take my money?
If I had this money in the market, it would grow nicely and I'd have no problem getting it when I need it.! Star is tooooooo many for this organization!

After days of calling I finally got through to make a phone appt for Widows Benefits. Received a confirmation letter and email showing all correct info and March appt. About a week before appt. Received email confirming my email for April 25@ 2 pm. The call never came. I am the first wife. I called SSA today April 26 only to find someone changed the address, to my former husbands other and she got my mail. Since my phone # was still on the application I should have received the call, absolutely no excuse or reason for any employee of SSA to replace MY information. I now have to wait until June 9 for MY NEXT APPT. Just do your job, don't change info, and please stop that machine from babbling on about SSA websites that don't work. Certainly hope my appt in June will be kept in tact by SSA.

I went to an SSA office here in NY (Queens Jamaica branch) last April 12th to update my name and immigration status. Almost 3 months and no new SS ID card in the mail. I already started to worry. I thought because of Covid the cards have been backlogged. I finally called their customer service to know what's going on. The agent, after a long hold on the line, apologetically informed me that my records were never upgraded! To think i was inconvenienced that I have to personally go there and show my documents. Good thing they didn't hold my original documents, just photocopied it, but the lady who saw me already took away my original ID card! It was a smart decision for me to save a scanned copy in my computer file. Now i have to go back there and do the process over again, wasting me my time and the effort when it was their fault and incompetence that this thing happened. That's why if i could give negative points to this government office, I would!

Can't chg address online. Have to call. Dad is blind, has dementia and a tbi and hard of hearing. Woman said if he cant tell her his address he can read it off some mail I told her he doesn't have any eyes. She said then I need to get POA to change his address. So anyone with disabilities isn't allowed to change their own address. She then proceeded to say family was abusing dad each time we told her HE CANT SEE. She spent the rest of her time talking over us to the point we had to scream FO at her.

I could never view my statement online, it always said I needed to call. I would call and they would say they unlocked my page but when I tried to get on my page again it would say I needed to call. I finallly went to my local office and they have unlocked my page but again back at home it said I still needed to call. Finally after about a year of this nonsense I finally
Talked to someone might ho told me my account was attached to a dead person's name! Their error, they would try to fix. Finally in Dec 2021 I got a letter saying they had resolved my issue. Terrible customer service.

Miss Gorman needs to be fired & replace with some else more educated and know what there doing she very unorganized including her supper Visor who excuses her for her horrible behavior very disrespectful to disability recipients it's wrong very you accuse people for work you don't know how to do and blame people for the lack of your responsibility you don't know how to do the work you need to end your job and get one who knows how to do it Because evidently you can't that's a shame your very Organize & worthless……….

There are so many businesses all over this world got this same problem and nothing is being done! Why so many businesses feel like they have to hires so many trouble makers, bullies, even physocopaths! Well this is even going on in social security administration business as well especially the one 1 in Marshall tx on ledberry Street! The management team staff is well aware they have a trouble maker 😈 evil black girl that is a complete stupid idiot! She makes trouble for other certain poor black women! And the blame definitely goes on the management staff team, they refuse to take serious action against because they are scared of her! This ignorant fool is a bully as well, she probably bullied somebody to get her on at that social security administration! Anyway this $#*!ed fool is shenna sparks! Other folks also needs to complain against her, plus she is doing criminal stuff with other stores in that area in that area, because walmart has confirmed this as well! So yea this shenna sparks real wicked sob and she needs to fired! But the management team are scared of her which they should not b! Yea she is a trouble maker bully that needs to b fired! Just because she is black she is still another no good idiot black 👿 devil! This shenna sparks needs to b complain against because she makes trouble for other certain poor black women that is struggling! The tables needs to turn on this idiot shenna sparks, she needs to face serious punishment of the trouble she keeps causing! Its obvious mr. Cunningham is afraid of that ignorant hefa! 🤬🤬🤬🤬👎🏾👎🏾😈😈😈😈🤬 take this message real serious!

Social Security needs to hire more employees to get the job done. It takes 1/2 hour or up until 1 hour to wait for employee to answer phone. This is not reasonable no matter how many people work there we should not have to wait this long on a phone. HIRE MORE EMPLOYEES a disgrace on the United States.