I've been ordering through this website once or twice per year for maybe a decade and never once had issues with the company or product itself. This past Halloween, the parcel company lost my order. I contacted SpookyEyes customer service and they responded quickly with swift action, shipping replacements that arrived from overseas within 3 days. Typically, I do the standard shipping and have always received my order within 7-10 days or less. I see many negative reviews that mainly deal with logistical delays/losses, which seems to be more of an issue with the parcel services or customs than the actual company itself. I've referred several friends to this website over the years and all have been highly satisfied with the results, the vast majority placing additional orders from then on. To summarize, this company rocks!
I ordered green contacts and never received them, but the only reason I'm giving a good review is being the customer service was so easy to work it and were very quick to solve my issue. Will be buying items soon
I ordered a pair of the mega scary black full-eye sclera lenses which arrived quickly. Fantastic lenses, really comfortable to wear, they look the part yet still give you good vision. Spooky Eyes seemed to have them cheaper than anywhere else too. One very happy customer!
Thanks Marty, we have a great new delivery service this year. The Full Eye Black Scleras are this years must-have. Enjoy!
These are absolutely the best contacts I've ever bought. Theyre perfect, especially if you have a super dark eyes like I do. Exceptional product and exceptionally FAST service! Highly recommended and I will do business with again
Recently placed an order for the first time and was really impressed with the range of lenses on offer. Decided to take the plunge and have been really impressed. Great quality lenses that are super comfy to wear and they was delivered in two days from ordering. Incredibly happy and will be using again.
Hi Anthony, thank you for your review. Really glad that you enjoyed your lenses. We look forward to serving you again in the future!
The contact lenses were easy to insert and so comfortable I forgot I was wearing them! So many people commented and complimented me... the hypnotic lenses made them look twice! Like are those your eyes?
Thank you Gina for the great pictures! You look awesome!
I am so happy that i can trust a company that everything went well. Not only my order was right but whenever i needed something explain to me they was right with me through my issues. Recommended to all my friends
Thank you for your feedback Matthew, am sure that you are freaking people out with your new Twighlight lenses! Have a great Halloween.
I ordered a pair of zombie and the solid red contacts. The zombie ones I got were not comfortable for some reason. The solid red ones were the most comfortable contacts I've ever worn. The color is vibrant, and everyone either loved them, or was afraid of me
Hi Laurie, glad that you loved your red contacts! Please contact our customer service team email - info@spookyeyes.com regarding the Zombie lenses and we will try and do something for you.
These contacts are great! For someone who has NEVER worn contacts, for someone who was skeptical but took the chance, for someone who wanted contacts at a great price, all made my Halloween wishes come true! It was definitely hard to get them in at first, but they truly do feel comfortable for me. I ordered mine with the 7-14 day shipping and it came on the 8th day. Very pleased and very excited to wear them!
Hi Emily - wow your eyes look freakishly awesome! Really delighted that you love your lenses and our free shipping delivered as expected. Have fun!
I ordered my contacts 10 days ago. I paid for expedited shipping and was told 5-7 buisness days. Still waiting on the 8th business day 11th day. Very frustrating when you have an event planned and now they are a waste. Trying to track with tracking number and it never changes. Very frustrating and unprofessional
Dear Ericha, we are very sorry to learn of this delay. 99% of our orders are delivered within the specified time frame by our preferred supplier UPS, we send out thousands of orders every day. Please contact our customer service team, info@spookyeyes.com, who will attempt to resolve this issue for you.
I just wanted to say Thank you to Spooky Eyes for sponsoring us, The Sorosis Club. Every year we out on an annual Haunted House. We are celebrating our 41st year. Spooky Eyes your contacts have truly made his haunt the best by far! They fit great and are comfortable. Easy to use. Made our Haunted House complete. We can't THANK YOU ALL ENOUGH!
Thank you Angie, we are delighted to support your great event and absolutely love the pictures! Looking forward to sponsoring next years Haunted House. Happy Halloween!
I emailed their customer service about not receiving an order. They responded quickly and were able to solve my problem with ease. I will be buying from them again!
Thanks Jazz, glad that we could get it resolved for you.
Ordered a pair of contacts for Halloween. Paid extra for fast shipping and never received product. I live in the United States so calling them was out of the question. Currently working with my bank to get my money back. This is why I hate online shopping. Things never go right!.
This company used to be good. Ordered contacts a month ago never came in contacted them they sent out a new pair with a 5 to 7 business day now on day 15 of that and still no contacts
Hi Micheal, I am sincerely sorry to hear that you never received your lenses. Please email us at info@spookyeyes.com and site your order number, we will be more than happy to give you a full refund.
My cousin and I tried contact lenses especially for an event.
I chose funky pink UV lenses and my cousin picked glimmer silver.
The contact lenses arrived really quickly and were packed well.
We put the lenses in and after a few blinks, our eyes adjusted to them.
They were incredibly easy to put in and take out. I wear soft daily lenses anyway and these were slightly firmer but still incredibly comfortable to use. The colours were fantastic and really showed up, especially with the use of eyeliner to accentuate the colours.
We were able to wear the contacts all day with little discomfort and then safely take them out and store them in contact solution in a pot and reused them again.
I would highly recommend these contact lenses especially for the fantastic price, fast delivery and great results.
Thank you for your review Kelly. Love your pics!
Ive done a ton of research and have found that SpookyEyes contacts work fine for mostly everyone, but people who have slightly different eye detail will struggle with these.
Immediately after putting in the contacts, they looked awesome, but were extremely uncomfortable. It felt like I had several eyelashes stuck in my eyes. So like most people, I kept blinking to line up the contacts and take away the irritation, but they ended up tearing in my eyes. It was an extremely stressful task trying to get them out.
Im assuming that they just didnt fit on my eyes. These contacts are advertised to work with on all eyes & to last a year.
I highly recommend sticking with prescription colored lenses.
I ordered the red twilight contacts for halloween and they cover up my blue eyes so well and are so vivid and cool looking and they are so lightweight and comfortable and easy to put in and take out. I also ordered the blackout lens and they cover cover up my blue eyes as well and are just as comfortable. These are 5 stars contacts!
Thank you Mandy, great pics - you look awesome!
I absolutely love my lenses from spooky eyes! As a cosplayer, I'm always looking to step up my game and these lenses allow me to do just that! I have dark brown eyes and they are still very vibrant. As a first time contact user, they were also very easy to apply. They are very comfortable and affordable for a cosplayer on a budget! I own 3 pairs now and I love every single one of them! The staff at spookyeyes is also very friendly and easy to work with if you need help. Highly recommend!
Thank you for your review Belle, we are delighted that you love your lenses. Have fun with them!
I bought contacts on Sept 29 and they were supposed to arrive in 7-14 business days. It is a month later and still nothing. Tracking they provided doesnt work. This site is a scam.
Dear Helen, please accept our sincere apologies for the delay in receipt of your lenses. Our products are FDA approved but still have to pass through US customs. It would appear that your package is one of a few that have been held up. Please contact our customer service team, info@spookyeyes.com who will do their best to resolve this matter for you. Tracking is only available for 1-3 day shipping as it states on the website.
Never received - Ordered a pair of contacts for Halloween. Paid extra for fast shipping and never received product. I live in the United States so calling them was out of the question. I reached out to them to get a full refund and they are giving me nothing but run arounds. "They can't give me a refund until aftrr 21 working days. Really? Currently working with my bank to get my money back. Don't trust this company. Customer service is horrible answer they don't care. They deserve no stars.
Answer: Hi, If you order and select our 1-3 day shipping service at the checkout then you will receive your lenses in time for Halloween. Our lenses are all non prescription.
Answer: Hi, We've sent several emails to you regarding the tracking deatails. Please check your spam folder.
Answer: I apologise for the inconvenience. Please check your spam folder as it can end up in there as well.
Answer: Hi, thanks for your order. If you could email our customer service so we can look into this for you :)
Answer: All our contact lenses are from a soft material and one size fit!
SpookyEyes has a rating of 2.8 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. SpookyEyes ranks 26th among Contact Lenses sites.
Hi Rose, thank you for your comment. We pride ourselves on customer service and are glad that we could resolve this issue. We look forward to your next order!