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SpoiledChild

Overview

SpoiledChild has a rating of 3.3 stars from 806 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 11th among Beauty Products sites.

service
213
value
190
shipping
187
returns
150
quality
161
This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
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Washington
1 review
3 helpful votes
Follow Tracey A.
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I love the liquid collegen. My hair, skin and nails are healthier. I got it for my hair and its growing back thicker and stronger. I also noticed that my arthritis doesn't bother me as bad and my stomach isn't bloated all the time. I've been using it 2 months and ordered a subscription! Customer service is a little slow, you have to stay on top of your order.

Date of experience: March 31, 2023
Iowa
1 review
1 helpful vote
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Just want what I paid for
February 27, 2024

I ordered a second bottle of collagen and paid for it because I wanted to try the pineapple. Never received it. When I contacted them they refused to send it. That was back in July 2023. They keep asking me to update my payment info. I won't until I get what I paid for. Now they are saying it's past the 60 day return. I just want what I paid for.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Maryland
1 review
2 helpful votes
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DO NOT BUY THIS PRODUCT
January 18, 2023

This company is total $#*!! I ordered my product over a month ago and it never shipped. I contacted them and they said they would replace for free. I received the box today and it was empty. I am beyond livid. I hope I get my full refund. But based on the reviews below am not sure I will. This company is TRASH. Be aware! I wish I had looked up reviews but I didn't.

Date of experience: January 18, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Florida
1 review
5 helpful votes
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Great opportunity.
September 26, 2023

It was really a very positive experience, the site is quick to navigate, you quickly find what you want and among so many wonderful products I was stunned to see so much quality in things that are necessary to look healthy and beautiful. Thank you for the opportunity, you know that you have a loyal follower for future studies.

Date of experience: September 26, 2023
Melissa M. SpoiledChild Rep
over a year old

Thanks so much for the love! This made our day.

Maryland
1 review
9 helpful votes
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Too small
August 18, 2022

I bought two hoping it will last two months. However One bottle only takes you for a week. They said it takes three months to see results, that means you have to spend almost $1000 to find out if it works for you or not.

Date of experience: August 18, 2022
Melissa M. SpoiledChild Rep
over a year old

Oh wow! Thanks for letting us know. It sounds like something's not quite right. We do recommend only using 4-6 sprays per day. However please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. We would love to look into your options.

Washington
1 review
24 helpful votes
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Don't do it!
April 21, 2023

I had ordered Spoiled Child hair products off an IL Makiage foundation order, and ended up returning them all, both makeup and hair products. I sent back everything, and ended up being charged for the hair care products, which made my scalp itch fiercely! Customer service is atrocious! Deeply disappointed in this company. Just save your money and time and go with a different company!

Date of experience: April 21, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

New Jersey
1 review
4 helpful votes
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Feel stronger
June 1, 2023

I am 80 years old, on my third bottle. Feel stronger, less aches and pains smoother skin and just feel better. Hair and nails growing, drive my own suv, do my own shopping. Really can tell the difference since I switched to this liquid collagen. Spoiled chikd Great product!

Date of experience: June 1, 2023
New York
1 review
1 helpful vote
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I bought the apple cider, gummy's, hair serum, and liquid collagen. The order came fine, no issues. Now that I want to re-order I can't get anyone to help me. They have no phone number for customer service, you can only email Which I have been doing for days now. And all I do is go back-and-forth with this company and cannot make any headway. I want the apple cider gummy's It should be on AutoShip for $39.20 but I can't get it to be part of my AutoShip order. They're telling me that the hair serum you can't do on AutoShip, but if you look on their website right underneath it, it says AutoShip. Also there website says authorships are $39.20 but then your cart says $44.10! I can't seem to get a straight answer via MANY emails with this company. I like the products but I feel like their customer service is lacking to the point where I'm frustrated and I am giving up on buying their products!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Ohio
1 review
5 helpful votes
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Repeated Upselling
October 31, 2023

When I was trying to make a purchase, after I had paid your website kept pushing other products to tack on to the order. I had already ordered what I wanted and I feel like this is just an aggressive sales tactic to try and squeeze more money out of me with your already expensive products.

Date of experience: October 1, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Nate! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our marketing team.

Canada
1 review
2 helpful votes
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BIG BIG Scam
March 6, 2023

No doubt! This hair spray worked for me. As well as reduced my hairfall but they charged me more than expected. In the place of $97 I was charged for $#*!ing $170. I am trying to contact them but there is no response. Very poor customer service. Don't trust them.NEVER gonna buy this product again in my life.

Date of experience: March 6, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Florida
1 review
0 helpful votes
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No customer service number
November 4, 2023

I placed my order using PayPal which has my old address since I just moved. I'm not able to call customer service and have the address changed. Their contact operates by email which says it takes 24hrs or more to respond.

Date of experience: October 5, 2023
Canada
1 review
2 helpful votes
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When I got the stuff for my hair it was not much in the tub they give you. I immediately canceled and they still were taken 135 off my credit card.
I called x4 and just today they once again took a other $135CA off my card. They said it was ca canceled but obviously they don't know what they're doing.
The hair cream comes in the tub but when you open it up. There's another smaller version inside so it looks like you're getting way more and reality or not. I didn't find any Different When I used it. Just be careful when I'm getting subscriptions and nothing is free.! Not worth Is the money or the hassle. They just take whatever they want when they want. Keep in mind they been doing this since March! Taken money from my account sometime 4 times a month as you can see.

+2
Date of experience: April 30, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Florida
1 review
12 helpful votes
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Poor Customer Service
July 31, 2022

I was charged for a full product before letting me try it. Abigail is who I was corresponding with & was ABSOLUTELY no help. She pretty much blew me off. I wanted the order canceled but it wasn't. The order had not even shipped yet. I am so angry and want nothing from this company! Be wary of all purchases from this company!

Date of experience: July 31, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Rhode Island
1 review
0 helpful votes
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1st Time Easy
June 19, 2024

First time was very easy to use and order. I have been seeing this product for a while and now I am going to try it and let all my followers see if it works for me. I am excited to get my products.

Date of experience: June 9, 2024
Melissa M. SpoiledChild Rep
11 months ago

Hi Sharell, we are so happy to hear that. We can't wait for you to try. You are going to love it 💖!

Texas
1 review
0 helpful votes
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Wrong msg from payment app
October 20, 2023

At checkout after i had put my card details, the response was that my card number does not exist. I was just about to call my bank to cancel before i got an email confirmation. You need to check it out and correct that error for future transactions

Date of experience: September 20, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Ngozi! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our financial team

California
1 review
0 helpful votes
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Regret getting the other hair masks
November 25, 2023

First of all, I had ordered before and had not done auto refill, but I still had my capsules. I wish there was an option to buy just the product and not the capsule, it's wasteful and more expensive. Also I LOVE my hair mask, so I decided to try the other two, shine and damage repair. REGRETTED IT. I feel like there is WAY less product, and it just doesn't go as far when applied. I wish I had purchased 3 of the signature hair masks instead of one of each. Very sad about that. Love the main hair mask though! :( don't think I will order again just because I spent a lot and I'm disappointed. Thank you for your time!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Virginia
1 review
0 helpful votes
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I ordered multiple different bottles and every single one had the spray nozzle break on it, so it essentially was a waste of money. There was no way to get the liquid out to put in a different container

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 25, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Pennsylvania
2 reviews
6 helpful votes
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So this site offered a free trial period. And before they even sent out the product tried charging my card over $200. After that didn't go through, (thank god) they canceled my order. Some free trial!

Date of experience: January 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

California
1 review
0 helpful votes
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Amazing and Tasty
September 28, 2023

I love these gummies, not only do they taste good, I'm noticing a difference in my digestive. I've only been taking them for a week now so I'm super excited to see results in a month. Thank you Spoiled Child!

Date of experience: September 28, 2023
Melissa M. SpoiledChild Rep
over a year old

You’ll be obsessed with the results!

Illinois
3 reviews
2 helpful votes
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Renewed shine and feel to my hair!
February 14, 2023

To counter those negatieve reviews: I love the Hair Mask and Scalp Serum. My hair is shinier, softer feeling, and has a bit more body than in years. The free brush is great and use it after the Scalp Serum as a massage. I will continue to use these products as I can manage the auto-ship dates. I'm 71 and like having my hair as healthy as it's always been. I kept the Liquid Collagen and don't expect a refund, but canceled auto ship on that. I'm waiting to make sure it is really canceled and not the others, thus the 4 vs 5 stars.

Date of experience: February 13, 2023