SpoiledChild has a rating of 3.3 stars from 806 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 11th among Beauty Products sites.
It took forever for the product to get here. I reported it lost and requested a refund because I thought it would never come, then it finally arrived and I used the Hair serum every day for 3 days and the hair mask twice. I noticed balding at my part and the back of my head! This product doesn't help grow hair, it's help LOSE HAIR! I'm devastated! BEWARE!
I've been using the hair and skin products for about 3 months now and I'm thrilled with the results! I've noticed fewer fine lines on my face, and my hair loss appears to be slowing down! I'm very pleased! Will continue using!
Being asked to write a review about my experience with SpoiledChild before I receive the product was a bit odd to me, but here we are. The ordering process was simple enough, like most online stores they have it set up as foolproof, they want you to spend money with them so they ensure all goes well in that area. I was able to get what I needed. I thought the products were a bit high in price but again I have not tried them yet to determine if they are worth the nearly $160 I spent. We shall see. I am giving a 4 star rating based on shopping experience and the request for a review without trying the product.
Hi Tammy! Thank you for your feedback. As a recently launched brand, we really value the feedback of our customers and will use it to improve moving forward. The price of our products reflects the high-quality ingredients and packaging (which is sustainable too!). Please don’t hesitate to reach out to our customer support at hello@spoiledchild.com if you have any other questions or concerns!
The product was decent at best, so I canceled at the first month because the cost was too high for "decent". 2 months later I get a random $82 dollar charge in my account from them. I never requested they reactivate or send more. I still never liked the first bottle. When I asked them why, they just keep telling me my account is active. Ummm. Who activated it? I don't want this. Cancel the shipping please. I just keep getting auto emails and no live people. Put a stop from your bank or avoid all together. They are a whole mess!
Hi Amber! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
They wiped my account (that I chose to use) clean ($70) and only left $.10 on my card! Their emails are automated. I had to cancel my card while the transaction was pending. Hopefully it won't go through. DON'T! JUST DONT!
Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options
Because of the cost of this product I would not have bought it outright. Fortunately they have the try before you buy program!
I researched about 3 months and then went for it.
It worked instantly. I was shocked. It continues to strengthen my hair, heal the split ends, calm the fuzz and create curl detail. Plus softness!
I started using the mask as a leave in conditioner. It takes the tiniest little bit.
Over 50 curly hair is now bleachable
Results never get old ⚡️.
I have ordered a free sample and l was supposed to pay 5.49$ for the shipping! But guess what:
This FU…. Company charged me twice, not only for the shipping but they took me 166.19&x 2= 333$ more for a deposit in case l'm going to keep the products!
I haven't made TWO orders but ONE!
Nothing arrived me yet!
IT'S EVOA HOAX! Don't buy anything from them.
I want to contact a lawyer!
Theft! Shame on you!
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
I've been using my spoiled child hair serum for about two months now, and I love it. I have fine blonde hair, and with previous serums, they weighed me down and made my hair look greasy. Not the case with this one at all! I can put it on shortly after I take a shower and have no problem going to work because it sinks in so seamlessly. I definitely see new growth already, too.
I also had an issue where my pump stopped working. After a few days of trying to fix it, I emailed customer service and the representative gave me a few suggestions for how to get it working again. I let her know that unfortunately it still wasn't working and she has already sent out a replacement so that I will have it within a few days. Amazing!
The love is mutual
All kinds of mixed messaging. Trial is for 60 days. Product only lasts 30, but no results for 90 days. You have to invest hundreds of dollars before you find out the product doesn't work. Cant get a refund. No live customer service. Scam! Scam! Scam! Run the other way!
Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options
I ordered an Anti-aging serum in March. It is now November and I never ordered anything but, Spoiled Child decided to go ahead to charge my account and try to deliver another Anti-aging serum after 7 or 8 months. Which I never attempted to purchase. Highway robbery. I will also report their $#*! to the Better Business Bureau as well.
Hi,
It sounds like you are subscribed to auto refill.You can easily manage / cancel your auto-refill within my account at spoiledchild.com/customer/account/login/. Once logged in, in the Auto-Refills section you’ll see the option to edit your delivery date, skip your next order, pause, or cancel.
If you need any additional help cancelling your auto-refill or have any other questions, please reach out to our dedicated auto-refill team at capsulecrew@spoiledchild.com with your order info and email. They will be happy to assist you asap!
This past weekend I was trying to order the liquid collagen and ended up ordering the hair serum, which I don't need. I tried to cancel the order immediately yet they had already deducted $159 from my account without even having the product or stating that I wanted the product after trying to cancel the order. I have sent email after email and yet no response. It's not about anything more except horrible customer service. I don't want the product and my co-worker has already bought x's2 bottle of the liquid collagen. I can't use the hair or skin products because it carries items I'm allergic to. I don't think I would personally recommend Spoiled child to anyone in my family or my friends because of their horrible customer service. I will see how this liquid collagen works, most I'm going to stick with making my own hair and skin all natural products.
Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options
I am completely irate with yet another internet fraud advertisement taking a "free 14 day trial" and turning it into full payment as well as shipment fees and still never receiving the product to even try for the 14 days. This to me is false advertising...bait and switch! I was not prepared for a pending transaction of $110 on my tightly budgeted business bank account. Therefor the auto draft for a scheduled business bill was intercepted and caused an NSF on my account costing me another $30. Naturally I started searching for human contact to quickly find there was no way to contact this company! I have emailed multiple times and receive auto responses of up to 7 days to return an email. This is the scammiest world! I am learning cash is king and internet sales will only last as long as we keep buying. I however will stick to my local businesses.
Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options
I have yet heard back from the company telling me what the ingredients are. It literally burns my scalp when I spray it on. I sent it back in hopes to get my money back, but they charged me today full price. I am very unhappy.
Hi Jo,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com with your order details. Put "Site Jabber" in subject line. They will be able to look into your options.
Literally was "pre" charged $110 for this "sample" it's not even a sample it's a trial, and after 60 days if you don't return, they'll charge you those $110. Read the small letters, cause that's how they got me. They get you with the ads saying free sample only pay $5. Yeah it's a scam. You try to reach their customer service and it's automated so what ever you write they aren't even reading. The email is pre-scripted. Overall just don't do it their products aren't as good as they claim. I REPEAT DO NO DO IT!
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
Fantastic customer service. Very very quick to respond explaining everything and how to use the product. I have very long curly hair so it took about two of the hair masks so about four weeks to really see the most amazing difference in my hair. I have now signed up for the one month option and I'm happy I did because if I have any issues this company and the customer support in Melissa you are fantastic.
Thanks so much for the love! This made our day.
I haven't yet received my product yet but I am excited to give it a try. I have talked to customer service and I was Leary about how quickly I'd get a response since it's through email, but the communication was fast and answered my questions. The anti aging serum seems to be a highly recommended product, which will be my next purchase. Thanks spoiled child
We’re so happy to hear that! Can’t wait for you to try our product!
So one please help! Spoiled child is charging my credit card after they did not send my July subscription. They are claiming they do not have my email or name on file. I provided them with my last four of my CC as requested. They terminated email communication. There is a charge pending on my CC so I froze the card.
Attached in the original order that started the relationship with spoiledchild.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
First off make sure you check to see if you sign up for a 60 or 90 day trial. I agreed to try the hair product for 90 days and at the 60 day mark my card was charged. I reached out to cancel/return the product because I did not see a result. And was told my 60 day window closed 3 days ago. They advertise try for 90 day but then charge you at the 60 days mark.
They will not refund me because I missed my window of 60 days (that I did not know about) by 3 days! Wish they'd do what they guarantee! Sad that this happens to people and that this happened to me! Very disappointing! Bad business! Bad customer service!
Hi Lorena,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options.
I bought the "$5 shipping fee and the free sample" deal, they immediately charged me $117, and then 2 weeks later they charged me again $112 without me buying anything, I logged in the official website and couldn't delete my card, I tried to change it to a card without funds and this happened (look at the picture).
Don't put your bank information on their website
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
I had heard about SpoiledChild on Facebook & Instagram for a hair product. I looked into it briefly but was not able to pursue it further. I actually saw an ad on TV for the liquid collagen so did a little shopping around and all other similar products are powders and I have not been a fan of those as they don't always mix well. When I saw that yours was a liquid, I had to try it and Mango is my favorite flavor. I can't wait to get my first bottle. I hope it meets and exceeds my expectations.
You’re going to love it! ✨
Answer: It doesn't! They charge you the full price before trial starts.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out