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SpoiledChild

Overview

SpoiledChild has a rating of 3.3 stars from 807 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 11th among Beauty Products sites.

service
213
value
190
shipping
187
returns
150
quality
161
This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
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California
1 review
3 helpful votes
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False advertising
February 27, 2024

I was intrigued to try this product as they advertise you can try it free by just paying $5 for shipping. With the option to return after 21 days. Well, immediately after my order was placed they took another $116 out of my account on top of the other $5. I reached out to customer service and they assured me that this is a pre authorization and will be released after 4 days. It is now day 5 and the funds have been physically taken out of my account meanwhile I still haven't even received a product. Customer service assured me there is nothing they can do. It seems like they have this issue a lot and maybe shouldn't advertise a free trial that is in fact not free. So turned off by this product and company now I'm not even wanting to try it. Will be immediately returning as it seems they just scam people.

Date of experience: February 2, 2024
Kentucky
1 review
0 helpful votes
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Customer service
October 5, 2023

I have just started using there scalp serum for hair regrowth and I believe it is working well. I signed up for the automatic renewals to continue using this product. I was unaware that the replacement capsules go into the first spray container that you receive, so I threw the whole thing away before receiving my replacement. They were super understanding and accommodating to my needs with a replacement, and quick with response! Very pleased with my experience with Spoiled Child so far!

Date of experience: October 5, 2023
Melissa M. SpoiledChild Rep
over a year old

Thanks so much for the love! We love having you in our capsule crew. <3

New York
1 review
4 helpful votes
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Spoiled Child Hair Follicle Serum
I wish I had read the reviews for this product before purchasing. I got about 12 uses from the canister; not 30-60. I feel ripped off. I'm almost to the point of not wanting to purchase anything I see advertised on the internet.

Date of experience: April 14, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Oregon
1 review
0 helpful votes
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I got charged $5 shipping then $45 for what I paid for the product and on their website it says the money will return in 1-4 business days. I took this to customer service and they said they can't give me a refund? Then hit me with the pre-authorization rule they have and honestly I'm tired of going back and forth with customer service via email. Plus, they don't have a number you can call so it's only through email and this can take days to be figured out (or more). It's been my 5th business day and I still don't see a refund and I still don't have the issue resolved. Horrible marketing and really upset because I'm trying to save money. I'm starting to think this is fraud.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

New York
1 review
2 helpful votes
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The liquid and powder collagen supplements are really amazing! The liquid one tastes especially good and I look forward to drinking it every day. I have noticed a huge improvement in my skin from a natural glow forming to my acne disappearing. I have also noticed my hairline is growing in for the first time in years. They also have some of the best service, like sending a personal thank you from a staff member after ordering, a thank you and discounts for leaving honest feedback, and adding a free product to every order.

The bad reviews seem to be fake. I can't imagine that many (over 100) customers being so unhappy with the products and service. Granted, I haven't tried any products other than the two collagen products, but can imagine they are also very high-quality.

Date of experience: March 28, 2023
Colorado
1 review
23 helpful votes
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AWFUL product and AWFUL customer service!
October 26, 2022

I signed up for the try before you buy trial, which I was immediately charged for. They did refund the payment in about 5 days. I tried the product and DID NOT like it at all. It made my hair extremely oily, so I went the their website and initiated a return of the item so I wouldn't be charged. I got an email stating there would be no further charges. I wake up today & I have been charged for the awful product! Do not fall for this scam!

Date of experience: October 26, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi Brittany,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options.

Arizona
1 review
5 helpful votes
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Not enough….
October 21, 2022

Product took forever to arrive. Once it did arrive, I immediately put it in the refrigerator as suggested. Started using next day and REALLY like the taste straight from the bottle. Unfortunately, after taking the daily RECOMMENDED dose I ran out more than a week before my next auto ship. There is no option to purchase sooner. I'd love to stick with this to see if I achieve expected results BUT I won't get expected results if I can not consume daily. I also had difficulty logging into my account. I did receive assistance from customer support about 48 hours later with a link to track my shipment. As of today I'm almost two weeks without my next refill…. And using another brand. Cancelling my auto ship.

Date of experience: October 21, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi Jenn,
I’m sorry to hear this! You can easily manage / cancel your auto-refill within my account at spoiledchild.com/customer/account/login/. Once logged in, in the Auto-Refills section you’ll see the option to edit your delivery date, skip your next order, pause, or cancel.

If you need any additional help cancelling your auto-refill or have any other questions, please reach out to our dedicated auto-refill team at capsulecrew@spoiledchild.com with your order info and email. They will be happy to assist you asap!

Pennsylvania
1 review
7 helpful votes
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I've had a wonderful experience with Spoiledchild. Their products have completely transformed my hair and skin! I am on my third month of refills and extremely happy! I've never had ANY trouble reaching customer service or had ANY unauthorized charges from them. Spoiledchild products are lovely! Especially the liquid collagen!

Date of experience: May 11, 2023
California
1 review
1 helpful vote
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Scam website
November 8, 2022

Only wanted the free sample. They took full amount on my money. Two times. I didn't even receive the product. They mislead people with their advertisement. The name of the company should be Thief Company.

Date of experience: November 8, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Canada
2 reviews
1 helpful vote
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Refuses refunds
November 12, 2023

What's with all these online only business that refuse to refund you your money even if you contact them immediately and the product hasn't been shipped out.
I am Canadian and I ordered their "free" bottle you just have to pay the shipping! And then guess what you have to return it after 30 days or you get charged.
So when I got my PayPal receipt saying with exchange it would cost me $80! Plus the $14 I go charged for shipping. I realised I would never be able to afford $80 for one bottle of hair product! I contacted the company and they refused to cancel my order and refund my money.
So now I am paying $14 to try their product for 30 days...

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2023
California
1 review
2 helpful votes
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Need to know
October 28, 2023

My experience went well. I answered the questions and then I was given a product that would work for me. When it came to making a payment, that's when I got confused. Offers to add other items started popping up! How am I supposed to know which ones are right for me?! Anyways, just got skip and paid for what I ordered no add ons. It would be nice to get free samples after a purchase on the items offered to add to order.

Date of experience: September 28, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Edy! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our product and marketing team

Canada
1 review
7 helpful votes
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Scammers
March 8, 2023

Not only does this product NOT do anything what so ever for your hair they keep charging your credit card. I haven't ordered anything else because their product is garbage but I just got another $60 charge for absolutely nothing... I would NOT even bother with this product. Infact they should be charged with theft for charging peoples cards just because they want to. I will be contacting the appropriate authorities until I receive all funds they have stolen from my card.

Date of experience: March 8, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It sounds like you are subscribed to auto refill.You can easily manage / cancel your auto-refill within my account at spoiledchild.com/customer/account/login/. Once logged in, in the Auto-Refills section you’ll see the option to edit your delivery date, skip your next order, pause, or cancel.

If you need any additional help cancelling your auto-refill or have any other questions, please reach out to our dedicated auto-refill team at capsulecrew@spoiledchild.com with your order info and email. They will be happy to assist you asap!

Illinois
1 review
3 helpful votes
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I am new to this brand. But I have already encountered their bad, corrupt behavior. I made sure that I selected "no" for refills. And they sent me an email confirming my refill subscription. I did a friend poll regarding this company and found that they are notorious for placing refills, unauthorized, onto your cards used to make purchases. Bad, bad, bad business.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 28, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Pennsylvania
1 review
0 helpful votes
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Easy Peezy
October 9, 2023

Everything was so simple and laid out. If I had no idea what I needed or curious about what else I could benefit from I could always take the quiz for both hair or skin, which is awesome! They gave me plenty of options and I'm waiting for my liquid collagen to come and I'm so excited!

Date of experience: October 9, 2023
Melissa M. SpoiledChild Rep
over a year old

Can’t wait for you to try it!

California
1 review
30 helpful votes
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Displeased
October 28, 2023

Your products came with good reviews and heard you offered a trial. I attempted to try out your services, took the survey and went to order the trial. Before I could complete my order, you charged my card $112.19 and the "$5" trial. I'm disappointed that you falsely advertised test trial products. It's unfortunate because I work as a marketer in the wellness field.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Florida
1 review
16 helpful votes
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SCAM!BE AWARE
January 25, 2023

This is the biggest scam company. I saw their advertisement in Instagram with a FREE with full size. And after month they charge all amount from my account. Don't make any order in shop or you will surprised with your final bill. When I send request they wrote me back that they return money back only when i will send products back. How is possible to send them back if i test them and used them. I called to bank to stop all transaction.I don't know how they still working on market!

Date of experience: January 25, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! It sounds like you trial may have ended. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

New Jersey
1 review
10 helpful votes
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They have taken monies out of my niece checking account every month. She has tried to cancel / emailed every month since June. We get no response - not to mention no product sent. Though she didnt like it anyway - worst cust service - worst product. Dont recommend!

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 31, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

North Carolina
1 review
0 helpful votes
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Scam
January 21, 2023

The trial price was $5. So I ordered it the ended up charging my account $115.56 plus $5.35. There is no phone number on website to cancel. I called my bank to explain how they advertised the trial price and got charged the ridiculous amount for shampoo and conditioner. False advertisement.

Date of experience: January 21, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Ohio
3 reviews
6 helpful votes
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You'll Glow Girl!
July 23, 2023

I've been taking this product for approximately three months now and I've received so many compliments on my skin. Most people notice that my skin has a glow to it. I refer them to spoiled child to take the quiz to determine the appropriate product for them. I'm thrilled that I began taking this when I did and actually see a difference.

Date of experience: July 22, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Nneka!
Thanks so much for the love! This made our day.

Nevada
1 review
7 helpful votes
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Misleading Practices
January 13, 2023

The packaging looks like it costs just as much as the product, which I feel is a waste. The 60-day trial is misleading, as well as the ordering process, in which they lead you to believe you are getting these items for free but at the end of the 60 "trial period" I was charged not only for the product, but for the other items that I believed were free. When I requested a refund they told me since the 60 days had passed they could not issue a refund. I don't see a difference in my hair and the product smells like motor oil.

Date of experience: January 13, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options