Spencer's has a rating of 1.3 stars from 136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Spencer's most frequently mention customer service, credit card, and overnight shipping problems. Spencer's ranks 700th among Gifts sites.
This company responds to reviews on average within 3 days
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It's 3 days before Christmas, and I would just like to note that the staff at my local Spencer's was super helpful and nice to me during my very crowded shopping experience. They we're super patient with me while I was trying to pick my jewelry options and made sure I received the buy two, get to discount. Grateful for them I wish all stores were this good but no doubt, they were very professional and accommodating.
I ordered a Christmas sweater from Spencer gifts on Oct 15th, said item was in stock, would ship within 24 hours. I Paid for fast ship to get in 2-3 days. 12 days later says it still has not even shipped. If you call, the wait time says 2.5 to 3.5 hours wait time, if you leave your # they never call back. I'm trying to cancel to get $ back, but thats next to impossible. HORRIBLE CUSTOMER SERVICE!
2 weeks after my order I'd heard nothing. Phone # was not accepting calls, "live" chat was not accepting messages, email went unanswered. Finally I messaged via Facebook & someone replied very promptly. Said they were having some system overhaul or something. When I told them I needed the item for my son's bday party, they very kindly offered to expedite shipping, and the item arrived on exactly the day I told them I needed it by. And it was awesome.
I ordered something online that wasn't physically in the store by me. It took a while to get to me and was a bit pricey thanks to shipping, but I didn't have any problems.
Try and do your shopping in store instead of online. They do have some nifty stuff, my favorite incense burner came from Spencer's.
Consider this place Hot Topic, once Hot Topic graduated high school and went to college because it had no other prospects.
From gag gifts to great gifts, outrageous guys tees, funny tees and custom tees, you can get it all at Spencer's. We have lava lamps, blacklights, beer pong and bachelorette party stuff!