Speck

Purchased a Speck case for an iPad. The one I received made the buttons on my decide impossible to use, so I contacted customer service. They said that all of their cases are "tested by a lab" before being sent out. Really? If so, it must be a Labrador retriever. The case also had horribly sharp edges that could slice skin. The response from customer service, when I complained about this, was, "Our cases are designed that way." Again, really? I ended up returning the case, using a prepaid label they provided. But the refund has been slow in coming. I won't be shopping here again.

You cannot cancel an order once it is placed. EVEN if it hasn't been processed or shipped. I paid for two day shipping on a Friday. They didn't process the order until Monday and when I called I got an automated voice that once placed an order can't be canceled or modified. BOOOOOO!

They offered a $20 overnight shipping option. Then they proceeded to send it in 4 days! Very dishonest company!

I have no complaints about the case-- when it shows up----?. I sent an email inquiring about my product that states 2-5 day shipping. I heard nothing. I called and when inquiring about my product, the tone was not friendly by accusing me that I ordered it on a weekend and "we don't WORK on weekends". Umm... ok but maybe she was having a bad day but it gets better. I usually get a tracking number sent to me so considering that I have purchased several cases and I stated such that so could I have one? She said that I will give it too you but she spoke really fast and it is really long so I could not catch it. I asked to have it sent to me since it seemed she would not tell me again. Also, I asked why is taking so long when its not been my experience for the past few years---I heard her say twice" it is in the mail and not sure why I am calling". I have waited now some days after that and I guess I was not supposed to comment but the tone I heard on the other end.: P

I asked could I get an email for the tracking because I didn't get it and I heard a sigh which maybe she doesn't work on Tuesdays either (hahaha) and she said it will take her a few minutes but she will send it. Btw, I still am waiting for that email. None given. Oh well.

Regardless, customer service seems to be less and less and I like the cases but if I am given an attitude just because I would like to know when my case is coming after 2 weeks of not responding to asking, I think it is not asking too much for a case that is pretty expensive. :) Next time, I guess I won't bother with Speck. :) Customer service is about asking questions and can be done just by answering them with a smile.

UPDATE: I did get me case and a few days later - a very nice email with a tracking number that did not start with the few numbers I got from the first lady. It was from a gentleman this time. Not sure what that was about but it seems that covid has a lot of people working from home and it seems we get more than we bargain for now. :)