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Spa Boutique has a rating of 1.14 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Spa Boutique most frequently mention credit card, customer service, and phone number problems. Spa Boutique ranks 815th among Cosmetics sites.
No positive highlights yet
I too have had problems getting my order from last summer fulfilled. There is now a "Premier Spa Boutique" out of Canada and have to wonder if the same person is behind it. The model on the website resembles the former owner of Spa Boutique so I wonder. Please take a look and let me know.
I placed an order in Dec 2014. After waiting for 2 months and sending numerous emails (with no response) and calling the phone # (which was disconnected) I finally received a notice stating that my products would be shipped. I had already lost hope and assumed I had lost my money in a scam. Today my products arrived completely damaged and frozen solid. This company is awful - they don't respond to emails. Do not order from this company.
Ordered a product from this company and $126 was charged immediately to my credit card. One month later still had not received product. Sent two emails with no response. Called and the person who took my call could not have been more disinterested. Said they would call back and didn't. Finally received product. Will not order again from here. There are far more reputable places to order that actually have customer service.
Yep- same as other recent reviews. I've ordered in the past and had a good experience, but this time items were missing (out of stock) from my shipment it said I'd get them sent to me later after 2 months and 4 phone calls and some really bad customer service I will be sent (so they say) my stuff I paid for 2 months ago next week. This is after having them try to suggest other products than I ordered because what I ordered is out of stock again- basically seems like they lost that I was t sent the stuff. They admit it was never sent. I got a pathetic 'sorry about that' and that is how she was willing to leave it. When I pointed out that was terrible I was offered a discount on my next order!? I also had a a rude girl explain to me what "follow up" means after I told her I was already to that by another rep. I'd be interested to know if the other reviewers specifically had a problem receiving Eminence products... The crappy customer service is just the icing on the cake!
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Please accept our sincere apologies for the delay with any orders. We have recently had many changes in our business from warehouse to technology updates which have severely impacted our customer service. We apologize for the inconvenience caused to our customers.
We value your loyalty and are working hard to resolve the current situation and ensure this doesn't happen in the future.
Kind Regards,
The Spa Boutique Team
Hello! We are so glad you found us. Read our story:
Spa Boutique was founded in 2000. Starting out of a small basement suite in Vancouver, Spa Boutique grew out of a deep love for helping women and men look and feel their absolute best. We like to think we provide the best selection of skin care, hair care, and cosmetics. We pride ourselves on sourcing and carrying the very best brands in the beauty market; and strive to be aggressively up-to-date with every trend in the industry.
In 2010 Spa Boutique opened its first retail location on West 4th in Vancouver, BC. With great success the store was moved to South Granville a prominent retail locations. Come and visit us for exclusive treatments tailored just for you.
As one of BC's fastest growing companies we are still very hands-on in almost everything we do. Our diverse team of people cares about every step it takes to get the products you desire to your doorstep. It is our goal to get packages out as quickly and accurately as possible – and to keep our customers informed every step of the way. We are rooted in customer service first and foremost, and nothing makes us happier than to hear from our favourite people – YOU, the customer.
The Spa Boutique staff is made up of estheticians, hair stylists, and spa professionals, so our advice is always well informed and properly detailed. This translates into helpful customer service, blog posts on beauty tips and techniques, detailed product reviews, and informative newsletters.
The Customer Care Department and Retail Team receive continuous training with our product lines. We aim to be Canada's Premier Beauty expert, and the key to achieving this goal is to provide our customers with best business practices, exceptional service and knowledgeable staff. We are easy to reach and eager to help – just one phone call or email away!
