Kathy E.

Yep- same as other recent reviews. I've ordered in the past and had a good experience, but this time items were missing (out of stock) from my shipment it said I'd get them sent to me later after 2 months and 4 phone calls and some really bad customer service I will be sent (so they say) my stuff I paid for 2 months ago next week. This is after having them try to suggest other products than I ordered because what I ordered is out of stock again- basically seems like they lost that I was t sent the stuff. They admit it was never sent. I got a pathetic 'sorry about that' and that is how she was willing to leave it. When I pointed out that was terrible I was offered a discount on my next order!? I also had a a rude girl explain to me what "follow up" means after I told her I was already to that by another rep. I'd be interested to know if the other reviewers specifically had a problem receiving Eminence products... The crappy customer service is just the icing on the cake!