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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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First the bracelet was so hard to open u have to use something sharp the photo on the charm was very light and not colorful like original pic contacted them and the are not going to do anything they won't even take it back... the photonly charms they advertise look beautiful well not mine very disappointed
The most unreliable company I've ever ordered from! They lied and said I will get my order before Christmas. I have received a email now saying it would take 6-10 more days! I ordered on Dec 9th and now it's the 20th now I have to spend more money on gifts because my order may not come in time! I will never order from here again!
We apologize for the delay, Ayesha! Since it has come to the busiest season for us and the shipping companies, sometimes there will be some delay. Could you please send an email to cs@soufeel.com so that our customer service can assist you? Thank you so much! - Tiki
What a nightmare order, Will never buy from them again. The photo was so dark it looked like a black heart, Even with a magnifying glass you couldnt work out what the photo was. I am currently going through the resolution with them but they want to offer credit to buy from them again? Are they serious? It has been a nightmare to get hold of them. Refusal to give out customer services phone number. I will get a satisfactory result even if i have to involve the higher professional authorities, Not happy at all.
We apologize for that, Jacqui! No purchase at Soufeel.com is complete until you are completely satisfied. Our 365-day money back guarantee gives you time to make sure your purchase is completely satisfied. Could you please send an email to cs@soufeel.com so that our customer service can assist you? Thank you so much! - Tiki
Charged me 4 times for my order all while giving me a credit card error on the site. I placed three different order (shipping different places) one order went through, the other said in processing, the third charged me 4 times after complaining they refunded all 4 never processing the order. Instead of refunding 3 and process. What a disaster. Never again
We really apologize for the inconvenience caused to you, Jodi! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that our customer service can assist you? Thank you so much! -Tiki
Apart from charging me twice for my order. Apart from not knowing where my order was. The worst thing was being hounded my this email morning noon and night to write a bloody review. Leave me alone and atop mivering me you desparate comany
Hi, we really apologize for the inconvenience caused to you. Our customer service will assist you to solve the problem until you're satisfied.-Caroline
Mi sono trovato bene anche con l assistenza veloce e chiara nelle comunicazioni... lo consiglio
Grazie per il vostro amore e la raccomandazione, Paolo! Ci auguriamo di poter fornire il miglior servizio possibile in prossimità future.- Caroline
This company first told me that my order was out of stock and if I didn't get back to them within 24 hrs that they were going to automatically change my order to something different. After I told them that I wanted the item that I initially ordered, they magically got a shipment in the next day and shipped it out. Then I receive a call from a lovely lady many states away saying that she received my order and when I finally got in touch with the company their solution was to simply ask the other customer to send it to me and offered me a $3 coupon. At this point, if I ever get the product I purchased at all, it won't be in time for Christmas. I understand mistakes happen but not taking responsibility for their mistake is poor business. Offering $3 dollars to spend at their company is a joke because I don't intend to spend money here ever again. I do not recommend purchasing from here. There are plenty more of reputable businesses that provide better service.
Hi Becca, we really apologize for the inconvenience caused to you. We'll improve our service to provide you a better service in the future.
Great quality, affordable and great customer service... I would definitely recommend when looking for gift ideas or even to treat yourself!
We’re so glad you like our charms, Lani! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
I had this given as a gift after my beautiful cat died, I could not be more delighted with my charm. Thank you
Thank you for your positive review, Sue! I will be sure to share your kind words with our teams. Have a nice day! - Caroline
I ordered a charm on the 17th of November, and as stated on their site, production is 3-5 days plus up to 6 days for shipping. The order says it was shipped on the 18th, and was last scanned in China on the 21st of November. Since then there's been no updates, no scans at all. I've contacted customer service a couple of times to see if they can contact the shipping company to investigate why it's fallen off the radar, and they've just fed me the same BS line about it being in Australia, but due to the high volume of deliveries Australia post may take a while to get them out. Which is complete BS considering I've ordered plenty of things from overseas for Christmas and tracking has never gone without being updated for almost a month. I've also asked for proof of their knowledge of it's arrival in Australia multiple times and they've yet to provide any.
So they've just asked me to wait until Christmas to see if it arrives, but obviously that's too late if I have to arrange another gift.
I get the shipping is out of their control, but I don't like being lied to in order to buy themselves more time. Just issue a refund or send a replacement and have a happy customer.
Thankfully I ordered via Paypal, so will be opening up a case in order to get my money back.
Hi Emily, we apologize for the inconvenience caused to you. Our customer service will assist you to solve the problem until you're satisfied.
Products are crafted neat and nicely and love to wear them! Services for shipping are good too! I'm so addicted with it!
Thank you for your love and recommendation, Jennifer! We look forward to providing you with the best possible service in near future.- Caroline
The product are so beautiful and crafted nicely! Services for shipping are good too!
We’re so glad you like our charms, Jennifer! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
Really really happy with the product I chose for my partner a personalised charm. I was really worried after I purchased online and seen some of the reviews mainly not arriving on time. Some said the size aswell. Its absolutely perfect. And shes over the moon with it. I ordered on the 3rd and came today the 12th. Im glad I was one of the fortunate ones definitely recommend to anyone and will be buying again especially how well the first one was. Thanks soufeel im still in the good books lol
Hi Ashley, We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve! -Caroline
The personalised charms are an excellent gift idea! The picture quality on the charm is excellent and the product is reasonably priced. I will definitely be purchasing more!
Thank you for your love with our products, Alexandra! We look forward to providing you with the best possible service in near future.- Annie
Love the quality of the product in the fast delivery time of the product
We’re so glad you like our charms, Nancy! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Annie
I've borght many charm's from you. I love the photo one's best as they hold precious memories of loved one's. All the charm's are of a very high quality I don't think anyone would be disappointed. I'd recommend you to everyone. Regards Angela.
Thank you for your love and recommendation, Angela! We look forward to providing you with the best possible service in near future.- Annie
Love it, materials and design so nice.
Will recommended to friends as well!
Thank you for your positive review, Jenny! I will be sure to share your kind words with our teams. Have a nice day! - Annie
I bought two charms and both were very dark and you can barely see the picture. With technology today, the picture should have been edited on their end to try to lighten it. If not, then i should have been contacted to submit a better picture! Very disappointed and now im out $50 and will have to give a crappy gift.
Hi Melody, no purchase at Soufeel.com is complete until you are completely satisfied. Our 365-day money back guarantee gives you time to make sure your purchase is completely satisfied. Please send an email to cs@soufeel.com. Our customer service members will be happy to assist you. Thank you! - Annie
The person handled my issues is Amber.
I love her prompt service and patience.
Today I had received my parcel in a good condition and I really love them so much.
Will purchase again. =)
We’re so glad you like our charms, Lim! We'll do our best to provide you a better service in the future. Have a nice day! - Annie
The whole shopping experience was simple, the product amazing, the postage time was very fast. Thank you Soufeel.
We’re so glad you like our charms, Penny! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Annie
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to let you down, Gina. We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that our customer service can assist you? We appreciate your understanding. - Tiki