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I've ordered headphones on Sony NZ. They were supposed to be with me 2 weeks ago. I was emailing, chatting just to realise their customer service don't give an f... so finally I called. They said the next shipment to New Zealand from Asia will be next year! If I wouldn't call I guess I would find out sometime next year when I would finally get the headphones. So I told them to send me different color because I can see it's available on their website now. And they said 'but you've ordered silver!' and I said 'because it was available then but you dont have it so just send me different color that you have' And they said 'we cannot do that cause your order was different' (the only difference was color) So i told them to cancel my order and i will buy the other one which it says they can deliver tomorrow. They said they will try (!) to cancel my order today (I dont know how long it takes to click cancel...) and they told me 'ok exepect your refund in 2 weeks...' Riddiculuos. I will definitely not buy sony again...
I've ordered headphones on Sony NZ. They were supposed to be with me 2 weeks ago. I was emailing, chatting just to realise their customer service don't give an f... so finally I called. They said the next shipment to New Zealand from Asia will be next year! If I wouldn't call I guess I would find out sometime next year when I would finally get the headphones. So I told them to send me different color because I can see it's available on their website now. And they said 'but you've ordered silver!' and I said 'because it was available then but you dont have it so just send me different color that you have'
And they said 'we cannot do that cause your order was different' (the only difference was color)
So i told them to cancel my order and i will buy the other one which it says they can deliver tomorrow. They said they will try (!) to cancel my order today (I dont know how long it takes to click cancel...) and they told me 'ok exepect your refund in 2 weeks...'
Riddiculuos. I will definitely not buy sony again...
Tip for consumers:
don't
Products used:
havent received a product
Hello,
I bought Sony Bravia 75" TV (Model No:- KDL75W850C). I paid a huge amount for this TV. I was very happy. But after couple of years, it just stopped working. It started flashing red lights 6 times with no picture on the screen. I contacted Sony Support. I was very disappointed with their answer. They said, they can not repair it. I mean seriously, Its Sony product and they can not repair it. Wow. I felt very disappointed and frustrated. What's the point in buying Sony products when they can not repair their own product. Its just a big name, but they do not have resources and they can not repair anything. Just robbing money out of people's pocket. This was the last time I bought any Sony product. I suggest other people also not to go for Sony Products. They are not worth it. They do not stand for their product.
Tip for consumers:
Do not ever buy Sony Products
Products used:
Sony Bravia Smart TV 75", KDL-75W850C
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