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    SofaBedsWorld.co.uk

Corporate Values

Overview

SofaBedsWorld.co.uk has a consumer rating of 1 stars from 2 reviews indicating that most consumers are generally dissatisfied with their purchases. SofaBedsWorld.co.uk also ranks 41st among Beds sites. The most common issues with SofaBedsWorld.co.uk are around customer service, which is not as good as expected by some customers.

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How would you rate SofaBedsWorld.co.uk?
Top Critical Review

“Avoid this company !!!”

James o.
2/17/15

Ordered a sofa chair to be delivered (6-8wks). On the 7th week i coudl see from the online tracking that the order was witht he courier so called to find out when the deliver woudl be made. Customer service then advised that the order woudl not be delivered but they had no idea where it was !!! They could not contact the courier or gather any other information other than what i could review online. I was then offered 2 options, either a refund or i could wait another 6-8wks for a re-order. All of this took approximately 2 mins... Zero attempt to track the order/find out what happened, just 'sorry do you want your money back?'. I would avoid this company as from the lack of customer service i am guessing they spend most of the day getting the type of call i made !!!

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Reviews (2)

Rating

Timeframe

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jameso32
1 review
1 helpful vote
February 17th, 2015
Ordered a sofa chair to be delivered (6-8wks). On the 7th week i coudl see from the online tracking that the order was witht he courier so called to find out when the deliver woudl be made. Customer service then advised that the order woudl not be delivered but they had no idea where it was !!! They could not contact the courier or gather any other information other than what i could review online. I was then offered 2 options, either a refund or i could wait another 6-8wks for a re-order. All of this took approximately 2 mins... Zero attempt to track the order/find out what happened, just 'sorry do you want your money back?'. I would avoid this company as from the lack of customer service i am guessing they spend most of the day getting the type of call i made !!!
tracyg3
1 review
1 helpful vote
June 24th, 2013
Stay well away from using this company to order your sofas. Their customer service is truely shocking and they take your money and give you false delivery dates knowing full well that the sofas are not in stock. I ordered a sofabed on line for delivery within 3 days and I've heard nothing. They have my money and nobody calls you back. I would stay well away from these people they are con artists.

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  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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