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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Too many questions and I tried to not select any additional fees but it was confusing and accidentally got charged extra $50.00 when I didn't want that. I felt like it tricked me.
So far so good. The booking was easy and not complicated at all.
I am getting a very pleasant impression, since they are being very attentive and above all that they are aware of my reservation.
Painful and confusing booking process with way too many dumb add ons that are unclear. Does not say total at end or make it clear if you added on more money without scrolling all the way up to check.
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Quick customer service and very professional staff.
Me siento instatisfecha porque cancelaron uno de los dos tiquetes que compre, mi tiquete con reserva 4y62vq fue cancelado y me cambiaron la tarifa
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Easy and quick service. Thank you. Would definately recommend this service.
I don't travel much, but booking this trip was still cheap and easy.
How can I request wheel chair assistance both of us need desperately.
No where it is appropriately room to mention or indication for SR. Needed acomodations.
Thank you for the experience Thank you for the experience Thank you for the experience
Awful, tried to cancel 5 minutes after booking and agent refused
Little time to purchase tickets, all flight schedules are as same, as our plan.
Excellent service I did on time.and it's very easy to booked the ticket. I get it the right ticket. Thanks very much.
It's my firts time buying in this page, but it's really good. I can recommend to you
The site layout is a little busy for my taste and was confusing to look at, at first glance. After a few minutes, though, I figured everything out and was able to book my flights easily. Not my favorite site to use but it'll work in a pinch!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members