business logo of SmartFares

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


How would you rate SmartFares?
grey star
grey star
grey star
grey star
grey star

SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 12 days

Instant Feedback

6,329 reviews

We monitor reviews for authenticity

DO
1 review
0 helpful votes
Follow NANCY T.
Unfollow NANCY T.
Share Review
Report Review

Réponse
December 19, 2022
Updated review

J'aime bien la facilité des.chosss et très bon prix merci

Date of experience: December 19, 2022

J'aime bien la facilité des.chosss mais je n'est pas...
December 15, 2022
Previous review

J'aime bien la facilité des.chosss mais je n'est pas reçu mon billet et facture

Date of experience: December 15, 2022
Latvia
1 review
0 helpful votes
Follow TOSHBIBI D.
Unfollow TOSHBIBI D.
Share Review
Report Review

Booking
December 19, 2022

I bought before ticket from you and it was great. It is nice company. The price is low and i can find everywhere suitable flight

Date of experience: December 19, 2022
Chile
1 review
0 helpful votes
Follow MARLY L.
Unfollow MARLY L.
Share Review
Report Review

Todo rápido y sin problemas
December 19, 2022

Muy buena experiencia, fue rápido, recibí mis tickets de inmediato.

Date of experience: December 19, 2022
New York
1 review
0 helpful votes
Follow JOSEPH V.
Unfollow JOSEPH V.
Share Review
Report Review

Ok
December 19, 2022

Ok great super good. Never. Better do it. Again great. Experience

Date of experience: December 19, 2022
Philippines
1 review
0 helpful votes
Follow GLEN T.
Unfollow GLEN T.
Share Review
Report Review

One of the fastest Booking site
December 19, 2022

I never wait for too long for my booking. Easy online booking site

Date of experience: December 19, 2022
Chile
1 review
0 helpful votes
Follow VERONICA H.
Unfollow VERONICA H.
Share Review
Report Review

Rapido, pero no llego todo
December 19, 2022

Necesito factura y comprobante de pago que no llego

Date of experience: December 19, 2022
Argentina
1 review
0 helpful votes
Follow ANDREA O.
Unfollow ANDREA O.
Share Review
Report Review

Good
December 19, 2022

Mi experiencia es satisfactoria. Todavía no puedo sacar mi check in

Date of experience: December 19, 2022
Puerto Rico
1 review
0 helpful votes
Follow JAIME D.
Unfollow JAIME D.
Share Review
Report Review

Looking for best price
December 19, 2022

Got mine here they have pretty good prices and fast booking my experience was good with this page

Date of experience: December 19, 2022
Uruguay
1 review
0 helpful votes
Follow CLAUDIO R.
Unfollow CLAUDIO R.
Share Review
Report Review

Todo bien
December 19, 2022

Bastante rápido. Igualmente estoy a la espera de la confirmación final y emisión de los tks

Date of experience: December 19, 2022
Spain
1 review
0 helpful votes
Follow DZMITRY M.
Unfollow DZMITRY M.
Share Review
Report Review

Вопрос
December 19, 2022

Заказал билеты деньги списали,подтверждение пришло. Что дальше,где билеты?)

Date of experience: December 19, 2022
Portugal
1 review
0 helpful votes
Follow ANALABA E.
Unfollow ANALABA E.
Share Review
Report Review

I appreciate your service
December 19, 2022

The problem is that, am still waiting for the tickets, please can Send a ticket vulture to me thanks

Date of experience: December 19, 2022
Egypt
1 review
0 helpful votes
Follow SHEHAB R.
Unfollow SHEHAB R.
Share Review
Report Review

Thanks for everything
December 19, 2022

It was really faster and helping me thank you a lot

Date of experience: December 19, 2022
Ohio
1 review
0 helpful votes
Follow APERUN R.
Unfollow APERUN R.
Share Review
Report Review

I really love my reservation booking with SmartFares cos it was a quick one, fast and reliable with a swift customer care response and no delay.

Date of experience: December 18, 2022
California
1 review
0 helpful votes
Follow FELIX B.
Unfollow FELIX B.
Share Review
Report Review

Satisfecho
December 18, 2022

Me cumplieron con lo prometido excelente servio gracias

Date of experience: December 18, 2022
Mexico
1 review
0 helpful votes
Follow MARISOL D.
Unfollow MARISOL D.
Share Review
Report Review

Yes
December 18, 2022

Muy eficiente, rápido, claro, etc me pareció una cuenta trasparente y sobre todo explicativa.

Date of experience: December 18, 2022
North Carolina
2 reviews
0 helpful votes
Follow WILLIAM O.
Unfollow WILLIAM O.
Share Review
Report Review

Sneaky charge
January 17, 2023

After confirming our flights I was presented with a series of "buy-up" options and I thought I said no to all those that came with a charge. Then, after paying, I realized we'd been charged $39.90 for seat selection. If I'd understood there was to be a charge I'd have bypassed this option and we'd have been fine with whatever seats we were assigned for this 1-hour flight. I'd ask for a refund of the charge but the receipt indicates absolutely no changes allowed and no refunds. I feel taken advantage of and overcharged for something I didn't need.

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
Follow MAMADOU G.
Unfollow MAMADOU G.
Share Review
Report Review

Very good
December 18, 2022

I am very happy for my experience with your compagnie

Date of experience: December 18, 2022
Mexico
1 review
0 helpful votes
Follow ANGELES K.
Unfollow ANGELES K.
Share Review
Report Review

Excelente opcion
December 18, 2022

Servicio confiable si lo recomiendo es rapido y flexible en los precios me lo recomendaron y lo seguire utilizando en mis futuros viajes

Date of experience: December 18, 2022
New York
1 review
0 helpful votes
Follow Jojo U.
Unfollow Jojo U.
Share Review
Report Review

Bad customer service at smartfare
January 17, 2023

I had bad experience at smartfares yesterday when I booked an international flight ticket. I got my ticket with a decent price. But unfortunately since it was a larger purchase, my credit card transaction got declined. And when I called them to retry the transaction after checking with my bank, they retried the transaction and it went through. But surprisingly, smart price told me that I have to change the date since the tickets for that initial dates are no longer available and was asked to pay more than $500 for the new tickets.They did not inform me before they retry the transaction. After it was charged to my credit card, then only they told about this date issue. Then I asked to cancel the tickets, then they said I will not get full refund; they will deduct more than $400 if I cancel the ticket. I noticed that they mentioned "no risk free cancellation within 24?hours". When I questioned about this, they mentioned it is not applicable for international travel. (But this is not mentioned in their site). I was really upset and was not all happy with their service. While I was talking, I did a search again and I could see that still ticket available for the initial dates. So I asked them again on this and they agreed to give me that initial date ticket s, but with additional $539. Since I cannot cancel the ticket with full refund, I decided to purchase the ticket with additional $539. All this happened in one or two hours. I was really disappointed with their service and will not try this smart fare anymore again.There are several other sites that provide full refund if it is cancelled within 24 hours. I wont recommend due to bad customer experience.

Bottom lines is they have good rate, but bad customer service.

Date of experience: December 18, 2022
Colombia
1 review
0 helpful votes
Follow EDWIN X.
Unfollow EDWIN X.
Share Review
Report Review

Excelente
December 18, 2022

Rápida,segura fácil de utilizar no tuve ningún tipo de inconveniente al utilizarla

Date of experience: December 18, 2022