• Bookmark

    Bigg

Corporate Values

Overview

Bigg has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Bigg most frequently mention search engines problems. Bigg ranks 420th among SEO sites.

View ratings trends
How would you rate Bigg?
Top Critical Review

“We signed up with Smart Traffic in July of 2013 believing...”

Jo s.
1/22/15

We signed up with Smart Traffic in July of 2013 believing their hype that they would be able to improve our showing on the major search engines. We found the company to be (in our opinion) inefficient, uncaring and incompetent. In the 14 months we were with Smart Traffic we had a succession of 4 account managers such was the turn over of their staff, all of whom started the process again from the beginning. We are currently taking legal action against the company for refusing to refund the £3900 fee when they failed to fulfil the terms of a guaranteed results contract. The only positive thing they did for us was a site quality assessment with some basic suggestions for on-page improvements which we duly carried out. Our showing on the major search engines did not improve significantly for the entire period we were with the company. Despite the promise of detailed monthly reports to show the work carried out we received only a few monthly ranking reports telling us that our site was nowhere on the search engines (as if we did not already know!). These reports soon stopped and we were getting no information from the company despite repeated requests for reports and details of work in progress. Poor communication was a feature of Smart Traffics methods and the lack of reports was possibly an attempt to cover up the fact that they were doing very little on our behalf. We explained to them that our business was struggling due to its lack of showing on the search engines but this seemed to fall on deaf ears. We regret very much having signed up with Smart Traffic and encourage anybody considering them for SEO work to think again. They are very expensive and their contracts are heavily weighted in their favour.

See critical reviews

Reviews (1)

Rating

Timeframe

Other

jos3360
1 review
1 helpful vote
January 22nd, 2015

We signed up with Smart Traffic in July of 2013 believing their hype that they would be able to improve our showing on the major search engines.
We found the company to be (in our opinion) inefficient, uncaring and incompetent. In the 14 months we were with Smart Traffic we had a succession of 4 account managers such was the turn over of their staff, all of whom started the process again from the beginning. We are currently taking legal action against the company for refusing to refund the £3900 fee when they failed to fulfil the terms of a guaranteed results contract.
The only positive thing they did for us was a site quality assessment with some basic suggestions for on-page improvements which we duly carried out. Our showing on the major search engines did not improve significantly for the entire period we were with the company.
Despite the promise of detailed monthly reports to show the work carried out we received only a few monthly ranking reports telling us that our site was nowhere on the search engines (as if we did not already know!). These reports soon stopped and we were getting no information from the company despite repeated requests for reports and details of work in progress.
Poor communication was a feature of Smart Traffics methods and the lack of reports was possibly an attempt to cover up the fact that they were doing very little on our behalf. We explained to them that our business was struggling due to its lack of showing on the search engines but this seemed to fall on deaf ears.
We regret very much having signed up with Smart Traffic and encourage anybody considering them for SEO work to think again. They are very expensive and their contracts are heavily weighted in their favour.

Q&A (0)

Questions? Get answers from the Bigg staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Company Representative

smartt1
Smart T.

How do I know I can trust these reviews about Bigg?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Bigg?