jos3360

Jo s.

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1 Review by Jo

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1/22/15

We signed up with Smart Traffic in July of 2013 believing their hype that they would be able to improve our showing on the major search engines.
We found the company to be (in our opinion) inefficient, uncaring and incompetent. In the 14 months we were with Smart Traffic we had a succession of 4 account managers such was the turn over of their staff, all of whom started the process again from the beginning. We are currently taking legal action against the company for refusing to refund the £3900 fee when they failed to fulfil the terms of a guaranteed results contract.
The only positive thing they did for us was a site quality assessment with some basic suggestions for on-page improvements which we duly carried out. Our showing on the major search engines did not improve significantly for the entire period we were with the company.
Despite the promise of detailed monthly reports to show the work carried out we received only a few monthly ranking reports telling us that our site was nowhere on the search engines (as if we did not already know!). These reports soon stopped and we were getting no information from the company despite repeated requests for reports and details of work in progress.
Poor communication was a feature of Smart Traffics methods and the lack of reports was possibly an attempt to cover up the fact that they were doing very little on our behalf. We explained to them that our business was struggling due to its lack of showing on the search engines but this seemed to fall on deaf ears.
We regret very much having signed up with Smart Traffic and encourage anybody considering them for SEO work to think again. They are very expensive and their contracts are heavily weighted in their favour.

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