Small World Financial Services Group

This is the worst money transfer site, ever!
I have used them for years with no problems but this year they sit on the transfer for hours and sometimes days with the excuse, 'Funds received. Reviewing documents'.
The only way they release the money is by calling the customer service who will proceed to annoy you with patronising questions.
I am down with Smallworldfs.com and telling my friends and relatives to switch to a more reliable business.

With transfer ref MTN *******...; hold my transfer almost a WEEK; then cancelled by SW 1 hour time from where asked me extra documents. Very Poor Communication. Not even provided complaint procedure desire asked for few times. SIMPLY AVOID.

Fraud company I was tricked with this service to send money.The scammers make fake document under my name and send money to Pakistan. Do not use!
Petrova

Nothing is easy with them. Took 2 days to transfer money as you have to make bank transfer for which they give incomplete information and then keep asking for documents. Took a week and still they have not decided about it. I just wish I had chosen some other company

This company close the account because they suspect a froud, but they won't even verified any information

FACING 19 CHARGES CURRENTLY FRAUD - SCAM- THEY HIRE STAFF FROM ROADS
Your company first ask for all my confidential documents and then dont give me any answer where my money is and i dont care about your internal policies and procedures i paid money into your account you are
Answerable to me. I am paying my money to your company so each and every person i dont care its operator, manager or executive all of you answer to me and disclose any kind of issue or reason for cancellation related to my money.

" AND WHAT KIND OF COMPANY YOU ARE. I PHONED TODAY AND YOUR WORKER ABUSED ME BY SAYING "FU*K YOU " AND HUNG UP THHE PHONE"

" I HAVE THE RECORDING OF CALL AND NOW YOU WAIT AND SEE I WILL PUBLISH THAT RECORDING WITH WITH UK BIGGEST MEDIA OUTLETS AND I AM A LAWYER JUST KEEP IN MIND WHO YOU ARE DEALING WITH "

Your company is already going through 19 Charges just sit tight i will make sure these charges will never stop until your company get vanished i will make the example out of you.

" JUST IMAGINE YOUR FAMILY OR A FRIEND IS IN A NEED OF MEDICAL AID THEY CANT LIVE ANYMORE IF THEY DONT HAVE THE MONEY NEEDED FOR THERE MEDICAL EXPENSE. AND I WILL HOLD YOUR MONEY AND RUN AWAY BY BLOCKING YOU ACCOUNT. I AM SORRY TO SAY BUT YOUR
COMPANY IS A DISGRACE PIECE OF S****TS."
JUST IMAGINE ONCE ABOUT THEIR FACES IN THE HOSPITAL BED HELPLESS AND LET ME KNOW HOW YOU FEEL ABOUT THEIR PRESENCE IF THEY ARE NOT WITH YOU."

They will make you send a big amount of money and then claim they never received your money!

It is a shame that a so called Money Transfer Company like Small World Financial Services, will receive my money in their Barclays Bank Account in Madrid, but claim they never received it, and sadly they cancelled the transaction just two days ago and the terrible thing is that they are acting like my money is not with them. What decent transfer company behaves that way!?

My money is with you, Small World! Acknowledge it and send it back to me, particularly now that you have cancelled the transfer just before the money got to you.

Your website/mobile app advised me to make my transfer to the details below (as a result of the country I'm based, I guess):

BANK NAME: BARCLAYS BANK IRELAND PLC, S.E.
BANK ACCOUNT: *******123
IBAN/BIC (SWIFT): ES 66 0152 0348 90 *******123
BIC: BPLCESMM

(Address of their Madrid bank in question is: Calle Jose Abasca 51,*******, Madrid, SPAIN)

{ Date of transaction: 19/01/2023 at 10:22:59 (GMT)}

Right after the bank transfer was made to the above bank details, I uploaded my proof of transfer under "MY DOCUMENTS" on their website, because my chosen mode of payment was bank transfer, but today the fraudulent thing they have done is that they have changed my uploaded proof of transfer to my driver's license, as the only document from me which they have received. That nefarious act alone, shows that you guys have my money.

You guys can call me up via my phone number I have on record with you, if you want. But the most important thing to me right now is, "Kindly send my money back to my bank account in Sweden - Send it back through the same channel you got it"

After you guys at Small World have done the right thing, I will come back here and modify my review or delete it.

Worst customer service ever. They ask you to make international calls and continually ask for further documentation. Awful experience.
Please do yourself a favour and AVOID this outfit at all costs.

Sending money over the internet is a drag, it is never fast, never reliable, and all the companies playing with your money, having a support center what has nothing to decide, just to keep the customers calm.
That is takes usualy 3 to 4 working days, to send the money is only, because on any transfer I am usualy at least 3 hours on the phone, to repair the problems, these company creats.
The service is slow
The information level is bad
Call back doesn't work
And the programmers haven't heard about anything what got invernted on internet in the last 7 years.
The german translation is horrible.
Only positive, they are cheap, but I've heard, they wanna raise their prices now, after they made the Beta Test of their software with their customers.
All over rate, 1,6

The customer service is unhelpful and my transaction which was started 11 days ago has not yet reached the destination.

This guys are very slow with respond and transferring of money. Their customer service is pathetic and very poor. They act as if you are begging them for their money.

Transaction #*******199

Stay the hell away from this company. The only true review are the negative ones. I sent money last week Wednesday 12/04/2017 and I'm still waiting for a refund 9 days later because they said compliance cancelled transaction. That was no surprise cos it took me almost a week to decide to use their service again after all the bad reviews I've read about them.

They said I was going to get refunded Monday or Tuesday and today is Thursday and as I speak no refund yet. My lawyer called them and they had nothing to say other than I should call them or that the funds will be there today and when I called they hang up, no response to live chat and my emails.

The reason for this money was for someone who is going for surgery tomorrow and for a week I have been trying to get my money back to send to a close family relative and still nothing.

If anything should go wrong or my stepson dies, they must get a god lawyer for the lawsuit coming their way. Lawyer has assured me not to stress regardless cos they will still have to pay for damages.

Other company don't take money out of your account, they only do an authorization hold just in case they can't go through with the transaction the money is back in the account in 24 hours but this greedy self-centred idiots took my money and won't give it back.

I have contacted few people who has same problems past and present and we have been taking and exchanging emails and we are taking legal actions. I will keep everyone updated here and on a keyword on Google to bring everything to light.

They should not be in business! Period! Stay away, you have been warned!