Sling TVReviews 533

They'll rip you off in a heartbeat. Tried to update from Orange to Orange and Blue and they charged me for both!

Don't bother calling. It's the typical run around, the person who answers can't help, the supervisor won't help and - I love this part - the supervisor has no supervisor! There is no higher authority in all of Sling TV than the one supervisor on duty the day of your call. They won't give you another number for someone higher up, they won't give you an email to contact, they won't give you anything. "Lily" who does not have a last name, was the ultimate and final say in all things Sling TV on the day I called. "Lily" told me I would just have to eat those charges.

She did suggest I look go searching for Sling's TOS and someone in there I can file a complaint. Don't bother. The hoops you have to jump through just to get to it is ridiculous.

Way too many options these days to put up with this bs.

I had monthly subscription with them. In May there was a promotion going on which was cheaper than the monthly option if I signed up for an year. I availed that option and cancelled my monthly subscription. I received an email confirmation in May stating my connection was disconnected. I was reviewing my credit card account yesterday and saw they have charged me in June, July and August. I called them and asked for a refund, but they would not refund my money. Also the reason they gave for charging me was that one of my devices attempted to connect to Sling because of which they re-activated the connection. I asked them to delete my card information. Also put a block on this merchant. This company is a fraud
1. They kept my credit card on file, even after I disconnected my service. I automatically assume, when any company closes the account they would not keep my payment information
2. Without my authorization, they started charging my card again. If I would not have noticed, they would have kept milking me
3. What is the guarantee that they have actually deleted my card information from their system now, and they wont automatically start charging me after few weeks

This is really scary.

Ordered the Polish channel package. Each channel comes in at a different size - portion of my actual screen. Sling tried to tell me that I should adjust my screen size to each channel and they will not refund my money. Be very careful paying these people for anything. Never received my $300 back and channels are unwatchable, and extremely poor quality - not to mention a quarter of my screen! I spoke with several people. No one attempted to make this right. Thieves.

More than 10 years ago, my oldest son was given a sling box by his grandparents and may have had the app on his first iPhone. It was kind of a passing fad and after the 1st year I don't believe he ever used it again. No one in my house has used a slingbox or sling tv app in at least 8-9 years, so when I saw a $1.00 charge come through as pending on my credit card for "Sling" I didn't think anything of it and never associated it with this tv box we had. At least not until the full charge came through as $140.30 for Sling TV. Turns out they posted the charge to a very old Amex card number of mine that I haven had (and has been expired) for at least 7 years. My son must have had an account with them, but that information has long since been lost. The only conclusion that I can come to here is that someone at Sling fraudulently charged my card. I disputed the charge and got the money back but that is sleazy. I have since read many stories about people getting charged for random things they didn't order from Sling TV. Maybe an attempt to boost their bottom line?

We cancelled sling TV, received an email notification our service was cancelled. Two charges came through our account one for a full month of service, one for less than $1. I contacted them, was on the phone more than an hour. Was advised they had no record of my service being cancelled. They asked us to forward our cancellation email to them, right before we did they ask that a screen shot be taken so they know it's not tampered with. In forwarding them this information to *******@sling.com our original email legitimately disappeared. Thank God we had the screen shot because it came back as *******@sling.com was no longer in service. They than asked we email *******@sling.com. They supposedly filled out the paperwork but honestly my gut is telling me to cancel our card and fill out fraud paperwork with our bank. Red flags are going off all over esp because they couldn't advise what the charge less than $1 was for and stated the issues a refund for a different amount when they realized the error, never recieved any credits and honestly why should I pay a fee if it was your error.

I work in banking so maybe that makes me more suspicious than most but I feel uneasy.

If I have my tv on at a normal volume, the commercials are blasted at a very high volume. I have called twice about this. The first time, they told me others have experienced this and they have their engineering department working on it. I was told I would be contacted when they come up with something. I called back today, well over a week after the first call, and was told the same thing. I don't appreciate being placated. Either it gets fixed, or I'm leaving.

Horrible customer service and product, stay away at all costs.

They scam you into starting service for an entire year and then it turns out the service isn't even compatible with your TV. Then they make you buy another device to hook up to your TV to force it to be compatible. Turns out the services aren't worth all this. You can't even change the channel with the remote, you have to go back to the home page and select the next channel you want to go to... EVERY TIME! The size of the screen doesn't even fill up the TV and there's no way to fix it. You go to cancel the service only to find out a month later that they already charged you for the whole year. You call back asking for a refund and they apologize and say they can't help you.

If this isn't the biggest commercial scam in the TV program industry I don't know what is.

DO NOT USE SLING TV!

Wish I had read the reviews on before subscribing to Sling's free Roku offer with 2 months prepay. I bought it believing I was going to see the World Cup, Wimbledon and then possibly keep the subscription. When I discovered within a few hours that I could only get a few World Cup matches (and of course not the most important ones) I tried to cancel but they would not budge.

I could not have imagined that a 'major' player in the US market with a lot of competition could have such a poor and inflexible customer service policy. If a customer can't get what they want from your service and made a mistake and told you in a timely manner then it is a no-brainer to refund.

BTW: I'll be sure to read yelp reviews before I purchase something again because it shows an accurate review of Sling. Other review sites appear to be advertising for the companies themselves! Perhaps this why Sling gets a 4 stars review on one site when it is in effect 0 stars.

I subscribed to the sling service specifically to watch the soccer World Cup and I was NOT able to do so due to a technical problem that they were not able to resolve at their end. I got multiple error messages on my iPhone and it did not work on a different device either. The major error I received was 10-100 but there were other errors. I made a big mistake on not trying out first.

I spoke to the customer service and they were NOT HELPFUL to resolve it. Issue was escalated but was still not resolved and I did not get to see important matches. As a result I had to subscribe to another service.

I asked for a refund of my service but was denied in vain. I also spoke to the floor supervisor (John, ID: IUK) and he was unable to resolve the issue and also denied refund. This is totally UNACCEPTABLE. He read the terms and conditions but the terms seem to be a SCAM especially if you are not able to provide the service that I paid for. Hence they should have refund but they denied.

Thank you and hope this helps to not use sling TV to watch World Cup soccer.

I found that I was being charged a $19.99 recurrent fee for Sling TV yet I did not sign up for these services with any of my e-mail accounts. I called customer service and was told that they will not tell me what e-mail address was used to initiate my service. I provided them with all of the e-mail addresses I have, and was told none of these was used. Thus, I am unable to follow-up with this e-mail provider and will have to vigilantly check my monthly statements to make sure Sling TV does not bill me for another false account. I was offered a refund of the most recent month, but not for the past months in which I did not notice this recurrent charge. This is very disappointing and poor customer service, and there are possibly fraudulent billing practices occurring.

Sling.com just charged me $24.99 for a month of service. I was out of town last week and no one was home. They claim someone in my household signed up. Really? The charge was on the 18th and i just happened to notice it on my credit card bill. It is now the 27th and i called to tell them there was a mistake. They said they were sorry but they could not refund the money. I had signed up months ago for their free trial and ended it within a day because i knew it wasn't what i wanted. Now months later they start charging my card. The fact that they have horrible reviews speaks volumes. What a totally crooked company.