SKYLUX Travel has a rating of 4.8 stars from 2,587 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
I am able to work with the same person every time. Jake knows what I want and makes it happen. He is there for me always.
People are everything in a business!
That is why they are successful
They are here for there clients year after year!
I called today after seeing an add with " Save 77% " on business class travel.
I was pricing a simple roundtrip from the US to the UK. They quoted me $3795. Price directly from the airline is $3865. Not going through a consolidator to save $70
Skylux was great to work with on our tickets for our fall trip. They were able to get us great seats for a better price than listed. It's not a bunch of different airlines that potentially could leave us stranded. Very satisfied and will definitely use them again.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
I was really looking forward to saving a good bit of money with this website however I think it is hit or miss. Sometimes they have access to discounted tickets that may involve suboptimal itineraries. In my case, I was flying Atlanta to Bangkok and I found a better deal on Expedia. It is worth checking out to see if they can get you a good deal but there is no guarantee. It also took two days to get ticketed after paying for the airline tickets. I will say that the customer service was excellent however.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 155221
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
I have been a customer of SkyLux now for a little while. While other websites/services offer lower prices, they never match SkyLux. I like how the purchases are handled, I like that the agents know my history and try to be accommodating. I do enjoy the loyalty discount on top of the fares they offer. I tend to purchase way in advance and it has worked well for me. I have been able to secure business fares on KLM, Air France, Lufthansa, Singapore well under $3,000 per person. Thank you. This is the only discount vendor I would do business with. They pay attention and follow through, no pushy sales tactics.
Connor was an excellent representative who was not only knowledgeable but professional and timely with his recommendations. He listened to my situation and needs and accommodated finding the right flights for me. I highly recommend Connor & Skylux Travel
Thank you for your excellent review! We hope to see you in the future and we wish you safe travels.
With the selection of the tour, we really liked it, even though after arriving in Egypt we had to drive 4.5 hours to the hotel. We didn't turn yellow, all our expectations exceeded ourselves. Thank you again.
While I was a bit concerned about the whole "if it's too good to be true..." caution, I am pleased to say that everything worked smoothly from Skylux. The representative was very attentive (actively looking for the best deals and offering different options for my travel). I'll definitely be more confident to use them again.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
The dedicated concierge was truly dedicated to getting convenient flights from one small airport to another. He provided multiple airline choices in an easy to read/compare format. He listened to what I wanted and addressed my concerns.
Troy Larson is an excellent agent. He is extremely competent and a joy to work with. This is the second time I have booked trips with him and he is able to find American Airlines or their partners flights that meet our needs.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Troy seems to always come through with the best flights on American and One World partners for the best price. He is patient and a pleasure to work with!
When you search they show you very cheap rate for the dates you travel and ask to provide your Name and contact. When they call you, the rates are no where near to what they offered online, They will tell you that is the lowest possible. Then I asked them to give me a date of that price then they just play around, Never have that rate, so it is a scam not a honest business.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 135891
Please email this ID at feedback@skyluxtravel.com with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Melvin was helping us in booking business class tickets. After sending payment, ticket issuance was delayed by British airways. But he kept us in loop and provided alternate options until tickets were confirmed.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback
Was fast and to the point. I was looking to travel business class at a reasonable price. I found my ticket at better price than AA..
Thank you very much for a perfect review of our services!
For most of our interaction Skylux only gave me price options I could find myself on the airline site. There were no special deals on first class -- the 70% off ads must apply to only a very limited number of flights. In the end, though, they had a better price for premium economy than the airline was offering at that time... so we saved a few hundred dollars per ticket. (I could have matched the price on a different airline for slightly less convenient flights.)
Dear David, please accept our apologies that you had to go through such an ordeal. We are prioritizing the issue you're facing that's why we have already assigned you a special ID:278542, and our proper department is already working actively and they will contact you shortly. We kindly ask for you patience.
Overall a good experience I saved a little bit of money and the flight was perfect
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
Nina is my agent and she does a great job always for myself and my friends.She is always professional and very patience with myself no matter if I have a few changes on certain airlines or flight schedules.I would recommend Nina and SkyLux on any flight I want to schedule. Over all, Nina is a fabulous Travel agent and does all her work with compassion for the clients she services in Travel.Next trip request Nina for Sure! Best Regards, George B.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
I made my flight reservation late, just a month before departure. I worked with Wesley and he was great. He found a business flight to Zurich from Cleveland that was almost $2,000.00 less than other sites. I had asked for one stop only and the stopover was 10 hours! That was impossible for me because I am 84 years old. He then found a two stop flight that was much better and shorter overall flight. Go to this site and ask for Wesley.
Thank you so much for your positive feedback.
Having difficulty booking a satisfactory business class trip to Costa Rica, I called Memphis at Skylux. He promptly returned several options, including one that I could not find which was perfect for our itinerary.
Not the first time he was able to do so for us.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Drake is phenomenal! He goes above and beyond to make my travel experience flawless! I have used him and Skylux for 2 trips. One to Africa in 2016 and just recently for a Paris, France trip! I'm so excited that he still works for Skylux! Thank you
Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!
Instead of finding a few great prices in a roundabout itinerary, he kept at it all day until he phoned me back with a flight that matched my criteria, and it was happiness all around! I certainly appreciated Fred B. And will use SkyLux again!
Your satisfaction and happiness is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!
Answer: Hello. Please contact our Customer Support at 855-507-9771 or send us an email at cs@skyluxtravel.com. We will gladly assist you. Thank you.
Answer: Hello. Please send us an email with your ticket number or confirmation number at feedback@skyluxtravel.com. We will gladly take a look at it. Thank you.
Answer: Why do you need something else? SkyluxTravel offers the most affordable business class tickets I've ever seen.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 206881
Please email this ID at feedback@skyluxtravel.com
For further assistance.
Thank you in advance.