Overview
SKYLUX Travel has a rating of 4.8 stars from 2,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Easy and helpful salesperson who stayed with me during the purchase to make sure I was able to get the needed information
XAVIER was a very patient and marvelous person who assisted me in a very professional manner linked iwth compassion and understanding. My first use of Skylux was extremely positive because of them. Couldn't be any better than this!
Kramer explained everything I needed to understand for setting up my travel plans.
I was completely overjoyed with the price quoted. I tried booking my flight reservations on my own, and the prices always crept upwards.
Thank you for highlighting Kramer's outstanding service! Our team is dedicated to creating smooth and luxurious travel experiences, and we are delighted that they delivered that for you. We look forward to planning your next getaway!
Julian has been very patient, looking for a good deal for me, changing the option when the prices changed at the last minute allowing me to finalize the booking. Thank you Julian
Thank you for your wonderful feedback! Julian takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!
Alonso was referred by my associate and he booked a Britsh airways ticket for me. At a good price, as well as reserved cancel for any reason policy.
We are so pleased to hear that Alonso provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
10/10! I am thankful for Festus and his professionalism and service. No one else I use to book my flights!
Luxury travel is all about impeccable service, and we’re so happy to hear that Festus provided you with a first-class experience. Thank you for choosing Skylux Travel—we can’t wait to assist you again!
Wiser is always there for my request, questions and goes the extra mile in all areas. I enjoy working with him and referred several fellow agents to him. They are also very pleased.
Your words mean so much to us! Wiser takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
I contacted Eduardo. He was efficient, to the point, responsive and answered my questions. It was a pleasure to deal with Eduardo.
What a pleasure to hear about your positive experience with Eduardo! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!
Costas B is a wonderful agent. Love working with him. He always seems to find the very best deals even when I have certain parameters that must be worked within.
Thank you for your wonderful feedback! Costas B takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!
Spencer handled all of our international travel flights and helped us change our flights when our schedules changed. He made the process so smooth and easy!
Thank you for your kind words about Spencer! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
Toby was wonderful to work with and very helpful. He helped us with issues with our dates and gave us new information.
Thank you for your kind words about Toby! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
Melinda provides exceptional service and finds incredible deals. That has been the case for years. I recommend her without hesitation
Thank you for your kind words about Melinda! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
Melinda is always attentive and provides excellent service and deals.
On Friday April 11th, I tried to select seats for my return flights on the AA app and then on AA. Com and could not see my tickets or a reservation. I tried calling Skyluxe service several times, but no one answered after a hold. I then emailed Skyluxe service and explained the problem. Two different service agents responded over night, and said a technical problem with AA was
Preventing seat assignments on my Barcelona to Philadelphia flight. I then called AA and was told by an agent there were no BC seats are available on that flight. I then called Makoko who confirmed that no BC seats were available and helped me rebook.
Makoko did not say that I would be using my service contract and I did not exoect that to be the case as I was not making a change for my own pleasure. It was SkyLuxe that offered and booked me on the return flights after AA changed my original flights back in February. I had to do the exchange yesterday to get a flight home at all.
It was only today that I was told by Mallory that my service contract (for which I paid over $1000 would be used for this exchange). I had to pay over $1000 for the service contract, so by charging me for this exchange, which was only needed because SkyLuxe sold me a flight that had no BC seats, is patently unfair and outrageous. This is the second large issue I have had with this round trip ticket.
While Makoko and Mallory secured an alternative flight, and were very professional, this SkyLuxe practice of using up my service contract for this exchange is completely unacceptable given these circumstances.
Providing sophisticated and effortless travel experiences is our commitment. We are disappointed to learn that we fell short of your expectations. A unique case ID 383735 has already been generated for you, and a specialist will be in touch soon to assist you with personalized care.
I tried reaching our travel consultant yesterday and left a message. Today we tried again, and left a message. Finally called the general number for SL and was transferred to his "cell?". No answer there.
Then we called for anyone to help. We received excellent service. Our regular guy deserves days off but we should be told in the voice mail when he returns to work. We are busy also.
Thank you for your rating! At Skylux Travel, we are committed to providing seamless and elegant travel experiences. We hope to assist you again soon!
SkyLux has always provided excellent product and the thing that has also been amazing is the service provided by the customer rep. They put in so much time and effort and they really know the details of all aspects of the flights, insurance and extras. They always go above and beyond to get the exact flights I'm looking for.
Your words inspire us! We take great pride in delivering luxury travel services with precision and care. Thank you for your trust, and we cannot wait to assist you with another extraordinary journey!
Mira was my agent, she was very kind and helpful. Took time to explain everything and worked around why schedule. She paid special attention to all of my request and needs.
It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Mira will be thrilled to know they made your trip planning effortless and enjoyable!
Eddy was Professional, Courteous and Knowledgeable. It was a pleasure and a great Price. I will always go to Skylux first and recommend to all my friends.
We are so pleased to hear that Eddy provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
We haven't flown yet, but we got what we wanted for the best price. The rest remains to be seen. I hope the after service is as good as the purchase service
Your glowing review reaffirms our commitment to exceptional service. We are honored to be your choice for premium travel, and we can’t wait to assist you again on your next seamless and luxurious journey!
Wonderful service and very patient and customer friendly. The pricing was great and I am looking forward to my trip. I recommend that you consider using this company
Thank you for your kind words! Ensuring our customers receive VIP treatment is our passion, and we’re thrilled that we could deliver that for you. We look forward to assisting you with many more elegant journeys!
JACKSON WRIGHT FROM SKYLUX IS OUTSTANDING, EXTREMELY KNOWLEDGEABLE, EXTREMELY PATIENT WITH ALL THE LAST MINUTE SUDDEN CHANGES I NEEDED TO MAKE, SEVERAL TIMES. JACKSON WRIGHT HAS ASSISTED ME IN THE PAST AND HAS ALWAYS AND CONTINUES TO BE EXCEPTIONAL.
Thank you for your kind words about Jackson! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words! Ensuring our customers receive VIP treatment is our passion, and we’re thrilled that we could deliver that for you. We look forward to assisting you with many more elegant journeys!