Sky Geek

Web site easy to use and informative. Set up to deal with international orders.

The only issue is that when using the default delivery option the package is transported by USPS. They pass the package on to the UK's Royal Mail for the in-country delivery. As part of collecting the excise duty (VAT Value Added Tax) they charge an additional £8 handling charge, payable before the package can be released. In some cases, using a recognised international delivery agent such as FedEx the package can be delivered direct (naturally duty still needs to be paid). USPS managed to get the package to the UK in reasonable time despite the appalling east-coast weather.

I noticed my had not been shipped several days after placing my order. I called customer service to inquire about this and the customer service agent told me neither item was shipping for another week because one was back ordered despite that not being conveyed before during or after checkout. She claimed she would have the ear seals that were in stock mailed separately. It became clear that she simply lied to me when I received a shipping email on the 13th for both items. They still weren't actually picked up by the carrier until the 15th and on the 17th were last seen in New York where they shipped from. So on the 17th my order I placed on the 6th because I need it for work is still days away. As a consumer I would consider your customer service and commitment to deliver products in a reasonable, timely manner a joke and frankly insulting.

I had to call Skygeek to make sure I was ordering the correct MIL spec product. The individual I spoke with was very helpful. They were able to provide me with pricing, lead time, how many units were in stock, and how long it would take to get more if they were to run out. I did not have to hold for a lengthy time or go through a horrific phone system. The reason I call full service organizations is to have them handle what they do best and leave me time to do what I do best. If I have to spend excessive time, I will look elsewhere. I am getting ready to place a third order with Skygeek.

Talked to someone on the phone a few minutes ago about my NYS ST-120 Resale Certificate that I submitted a couple of days ago. He said they have it and will process it probably by Tuesday. I asked about ordering now so that I can start my project. He said that I can place the order now. Put in the comment section that I have submitted the Resale Certificate. He was pretty sure that if the order was filled prior to the Resale Certificate being looked over, that they would credit the tax back later once the certificate was approved.

It all worked out well. I emailed in the resale certificate form late in the evening of Wednesday 9/16/15, placed the order on the afternoon of Friday 9/18. It was packaged and had a tracking number that day. My resale certificate was approved on Saturday 9/19. I received my order on Thursday 9/24/2015. And, I see that the tax has been credited back to my credit card on Monday 9/21.

My folks absolutely love how well RejeX keeps the bugs and road grime off of their 5th wheel RV. What they didn't love was the price they had to pay at the RV stores. Living in super-rural America, they have no access to the internet. So, I found a good deal at SkyGeeks.com for them and had it shipped to their house. My mom just called and said that my dad was so excited that it arrived, he was outside cleaning and applying the RejeX to the RV in preparation for their next trip.

I've used Sky Geek for several years and happy with your performance. What amazes me is I used to use Temco here in California until they banned sale of Zinc Chromate and Temco quit selling here. So, found Sky Geek and they supply a better Chromate than Temco at a cheaper price. Well, the wrinkle to this is this: The Zinc Chromate that Sky Geek me now is made, ready for this? Fresno, California! Only in America!
Cheers to all at Sky Geek and every one have a very Merry Christmas!
Russ