SiteMile Reviews Summary
SiteMile has a rating of 3 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SiteMile most frequently mention project theme and man show. SiteMile ranks 26th among Website Design sites.
We are one of the early customers back in the day when they were selling at site point long before app themes or premium press were even existing.
We bought the auction theme 5 years ago and we got free updates and support for just that fee and no annual fees or anything else
They are just amazing and their support is fast. We had a great time with bking user on the forum support that helped us a lot.
All their themes are bugged. Its one-man show and customer support is really ignorant and thay dont help you with anything, they just charge you money for custom work and than do nothing!
Don pay them anything! Its completly waste of money I spend there 300 dollars for nothing.
SITEMILE IS A SCAM WITH A LOT OF FAKE REVIEWS- PLEASE DO RESEARCH BEFORE YOU PAY ANYTHING.
And DONT TRUST ANDREI from sitemile he is trickster from Serbia.
Fantastic service and attentive support. Everything you will need.
Dear SItemile Support Team,
You just helped me out here, instantaneous with a problem for the Auction theme.
Now the site is running smoothly.
All software, even from Billion Dollar companies like Microsoft, have little bugs, which they fix.
Your support is truely awesome.
I want to post a honest and positive message on this forum here, a good testimonial.
People, including me, have a tendency only to post when something is wrong, and keep silent when something is right.
Keep up the awesome work, Andrei :)
There is a lot of fake reviews from SiteMile owner - just look on dates of reviews - If somebody publish there bad review about them, than same day or day after SiteMile write there fake reviews with 5 stars saying something like "Best customer support ever" "Best purchuase of my life" lol: D
Just have a look...
They are creating crappy templates and every customer is just angry with them
If you are a competitor please focus on having better themes than us, rather than trashing us. It shows your low level. But now worries, we are very transparent, and these bad reviews here without any meaning whatsoever, dont mean anything. We offer well written code and support, and whoever was not happy from an objective reason (like bugs or whatever) got their money back, but those were very rare situations as in many cases we helped people to install correctly and solve the server incompatibilities.
Same for you, if someone posts a good review here, a happy customer, then 2 or more bad reviews come with a generic text, and they were not even bothered to check our public information to make this fake review sound more real.
I have to agree with other customers who writing abou lack of interest in customer support and very problematic communication and very unstable template.
Personally i think almost every positive review is wroty by sitemile owner Andrei, because people who purchuased this template are very disappointed. Include myself - tried to solve something with support is really hard and probalby impossible
I thing this Serbian guy isnt real fraud, but his attitude make me feel like he is.
Just find more reviews about sitemile and his owner, manager, head developer, developer, customer support, tester and custom work developer in one person - Andrei Saioc.
Beware SITEMILE!
We have had a good experience with sitemile. We have bought the theme a few years ago and since then we have not used it. Only recently we had a customer that wanted a classified ad website and decided to go with sitemile classified theme.
Not only that we got the latest update absolutely free without any renewal fee but Andrei was kind enough to help us with some cosmetic changes for it.
I'm really impressed by the commitment that after 3 years we have got the latest update for free and the same support from sitemile.com
I say give it a try and they should not be trashed by haters or business rivals like many do these days
They sell some $#*!ty themes with ZERO support. Andrei is a bloody liar and will dribble you forever. Avoid this site by all means.
Forget this review as well as it is fake, or from competitors. If you are indeed a customer go to the support forums, our staff will assist you on a daily basis.
I have had to contact customer service quite a few times as a new account of less than a month old. Response has always been swift and definitely within a 12 hour time frame. I came across the company a few years ago and always hesitated to use their products and services having read a few bad reviews. I am a customer who definitely believes in seeing the value of what I pay for and tech support is very important in my field for web development projects. I can say at this point, I am very glad I chose SiteMile for my latest web projects and highly recommend those reading this to give them a try.
What a big lie!
On support forum there is a LOT OF threads where somone paid for custom work and than nothing!
Its something like:
[Customer] Hey, when will be my custom work done please?
[Andrei] Very soon
- after week
[Customer] Is there any progress? When will be my work done?
[Andrei] I am just working on it
- after another week
[Customer] So. Is it done?
[Andrei] Sorry, there is a lot of snow
- next month after
[Customer] Andrei where is my job?
[Andrei] I was on wedding
[Customer] Hallo?
[Andrei] In will be very soon, i am busy now
-2 month later
[Customer] Andrei, when you gonna complete this job?
[Andrei] Soon
-another month of nothing...
[Customer] Hallo?
[Customer] Andrei... did you even start this work?
[Andrei] Sorry i dont have time now
- 2 weeks later
[Customer] Hey Andrei! I wait 8 month and nothing happen yet... and you have my money
[Customer] Hallo?
[Customer] Hey! Hallo!...
Yes do you know why visitors cant see support forum? Because they will see only a LOT OF people who are complaining!
- My original post was delted by this reaction
I wrote there about SiteMile scripts are pretty bugged and that is one man show of developer called Andrei - he is EXTREME BUSY and dont have time for anything, he always miss deadlines and has lack of respect for customers.
I reccomend you hire you own developer and create you own script - you save time and propably money too, actualy i dont know about single live working website based on sitemile script
I do not recommend SiteMile
Totally not worth the review, i dont know who you are, but probably some of those people that think a 70$ template can do what a 10.000$ website does. All custom work was done according to their difficulty, some of them were done in days some of them in weeks or months, depending on the amount of work and difficulty.
Our themes are good and do not have any bugs. Also the list of features is outlined clearly before any purchase. So if you didnt like the features or thought that are too little, why did you purchase (if indeed you are a real customer and not one of those who blackmail people with bad reviews in exchange of money)?
Thanks Andrei
Service quality is superb.
Fast and accurate solutions.
Quality design.
It was a pleasure working with a good version of classified and taskerdev theme from sitemile. Their staff over the forums was very good and Andrei in particular gave personal support over Skype in late hrs of the night when we needed. Its really good value for such small amount of money.
Awful awful awful site. Seems to be run by a one man show called Andrei, he has HORRENDOUS customer service and his programs are all designed with the intent of you having to hire him at $60 per hour in order to do the work. The themes are all written so that they cannot be ammended or changed in any way. NOTHING works properly. I can't imagine that this site would get 5 stars from anyone other than Andrei pretending to review his own work.
It's amazing that Andrei has responded TWICE in the past day to this Forum complaint, as he has NEVER EVER responded to my queries with more than 5 words. This guy is a cowboy... I think this is why his customer service skills are so awful, he spends all day on forums trying to respond to complaints. I spent loads trying to get people to sort this product. Just this morning my developer contacted me with suprise... suprise... YET ANOTHER BUG...! What a scam artist.
If anyone wants to find out more about Sitemile, I suggest you type Sitemile Scam, or Sitemile Reviews or even Sitemile scam, and you will see loads of complaints against him.
PS> NOTHING ON THEIR SITE STATE THIS IS OPEN SOURCE CODE AND YOU NEED A DEVELOPER TO GET IT TO WORK! Website says: "The perfect solution for the professionals but also for novice users. A perfect turn key solution to launch a freelance website in minutes." This is false advertising!"
Right from the start i see that this is fake bad review (probably from some of our competitors) since we dont have any customer named that way, the review is very generic, and also we have never asked 60$/hour for custom work.
You can ask all our real customers that our hourly price is 30$/hr and has ever been. Also our themes are open source and we deliver full source code with it so customers can make their own changes if they want to.
In the last instance the support is very well, and we have trained and hired people that answer forum support queries day and night. We offer skype support as well. Shame that anyone can leave a review here even if they are not customers
I have been using sitemile.com for a few years now and I love the customer service. I use the Project Theme for wordpress and LOVE it. The themes are very easy to use and customize, even for a novice user like myself. I highly recommend sitemile.com.
What I can say about Sitemile is that the Themeshave a good idea behind the theme. But this is just the looks. Taskerdev is not working at all. Same for other Themes. Try the Demo, and you will se for yuor self.
This company is not even verdy the review!
Get a dayjob and stop fooling your self or other people.
Why am i not surprised about this, you are not answering messages here and i dont know you as customer, please refer to our customer support (forums, email, skype or even calls) and we will help you. The demos are just fine. Just see for yourself the quality of our themes.
Let me theme and list of features speak for themselves, we are at your disposal to show you the quality of our work. Also the reviews here are true and we always ask customers to fill in the reviews, we have over 40.000 customers
These guys are awesome! Their themes work well and the customer support is quick an thorough. I have bought 3 themes and have been working great for over 2 years now.
Sitemile.com is the best choice if you are looking for WordPress app themes. I have tried other themes and ended up using sitemile.com themes. Don't waste your time searching and trying others they are not even near to sitemile themes quality, sitemile themes are very professional, well coded, they have a lot of functions implemented and offers the best customer support. I am very satisfied with them and I never regret disregarding the bad reviews here ( which are 100% fake from people who want money for correcting revews and they are not sitemile users and I am 100% sure they never purchased any of their themes)
The sitemile themes are just great, we are using classified and auction theme, and bought also the taskerdev and project theme for some future customers. We can say that the support is good, and Andrei has proven his good qualities.
We understand that having some 40.000 customers can be stressful sometimes and some bugs sometime slip, but they were kind enough to configure our websites using their themes.
Totally recommended!
I've bought the developer Licence for TaskerDev theme.
I am asking to be refunded since beginning of January and still, I don't have my money back. And one more thing you did not mention Andrei is that you don't offer 100% refund but only 50%, eve when your theme (like TaskerDev) is not working at all. And yes, I am a sitemile customer.
Total nonsense on this one. The refund was sent, and also yes there were some bugs at first in the theme, but they have been solved. However the refund was already sent.
No support, I would go is only interested in the money, once paid will not have more support because it will no longer respond to mails..
Whats your email address? Maybe i missed your emails or went to spam. Let me know, we offer good support but i dont know whats your email address.
From the business
If you really want to see the real reviews about us, reviews from real customers, not trolls that no one can control check this site https://www.trustpilot.com/review/www.sitemile.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey, prove yourself you are a customer, post a screenshot of your member area in our website. Of course you wont, as you are not one. You are just a troll. And we are an entire team of programmers and support people. They are paid thousands of dollars each month to offer good support which they do.
You didnt spend anything, calm down, and we are not from serbia. You troll.