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SiteMileReviews 211

3.0
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SiteMile Reviews Summary

SiteMile has a rating of 3 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SiteMile most frequently mention project theme and man show. SiteMile ranks 26th among Website Design sites.

service
91
value
75
shipping
55
returns
64
quality
81
Lebanon
4 reviews
26 helpful votes
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DISAPPOINTED
January 28, 2016

I'm really disappointed. Pricerr theme sucks!
It's full of bugs and you'll have to spend hundreds of dollars to fix it and add some basic features.
When I contacted customer support (Andrei) he told me I have to pay to fix errors cause that is "Custom Work".

DO NOT BUY TASKERR OR PRICERR OR ANY OF SITEMILE'S PRODUCTS!

Date of experience: January 28, 2016
sitemile t. — SiteMile Rep
over a year old

Bla bla, all nonsense. Both themes are fine, if you do want custom changes of course its custom work. For what they advertised the features of these two themes are fine i can guarantee. Even with moneyback if you encounter a major bug

Romania
1 review
4 helpful votes
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Great experience with sitemile and their amazing auction theme, we had a nice experience and the customer liked the features from day 1.

The support was top notch as expected and we are happy that we have found their solution.
Perfect job!

Date of experience: August 21, 2015
France
2 reviews
0 helpful votes
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We had come on sitemile with a bit of doubt as the theme we wanted did not contain one key feature that was important for our business.

But they have offered to add that feature for us for a fee which was pretty decent, and our customer requested that specifically, so things went just great.

All i can say is that thie programming skills are nice and auction theme rocks!
Thanks
CCB

Date of experience: August 5, 2015
sitemile t. — SiteMile Rep
over a year old

Thank you man, it was a great pleasure working with you too

Romania
1 review
1 helpful vote
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The customer support was so fast with these guys. It solved a lot of pain for me, because we had a customer that wanted an auction site setup within 1 hour, and the sitemile staff was able to assist us on a urgent basis with this setup

I will thank again and again to these guys as they are professionals and their theme is the best out there

Date of experience: August 3, 2015
Australia
1 review
11 helpful votes
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Totally disappointed
August 2, 2015

I wish I had come to this site before purchasing the taskerdev theme because had I read these I wouldn't have bought it. The positive reviews seem like their from Andrei - the English and grammar used is uncannily similar to his comments in the forum.

I practically wasted my money (cancellation policy says Sitemile won't give refunds). I was enticed by their glamorous website and claimed features, but immediately after downloading the theme and going to the forums (which you only get access after purchasing), you realize that people who had bought it before you are going through a nightmare. Some people are just waiting for updates for over 1 year because they don't want to lose their money. For me, it's a lesson learnt and I am quickly moving away from this.

Support is very thin. There are a lot of unanswered questions in the forum. There are no documentations and no tutorials for taskerdev which just makes it worse. People are asking the same question over and over as a result, and Sitemile's response was to blame the people for not searching through the forums thoroughly.

To be fair to Sitemile though, they thought hard about the product, however it's seriously half baked. There is potential after a year's worth of updates, but not now. If you're a programmer, you may be able to debug it. I read in the forums how a group of purchasers are getting together to hire an independent programmer to debug everything because they do not think Sitemile can properly support and produce a commercial version any time soon.

It seems the project theme is a better option than taskerdev - there a lot less bugs from what I can gather, and there is at least a dedicated one man support for that theme. Not for taskerdev though,

Date of experience: August 2, 2015
sitemile t. — SiteMile Rep
over a year old

Its true that at first the theme was in beta mode when we launched, but this was way back months ago. Certainly not at the time you are writing this review. If you indeed bought the theme please upgrade to the last update in your customer account because the last updates are just working fine.

Regarding the project theme, that is on the market for 4 years and now has matured enough and for long time we dont have any bugs into it. Also support on the forums is done by dedicated staff that answer all queries on a daily basis.

Latvia
1 review
2 helpful votes
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We have been very pleased for the project theme we have purchased from sitemile and they are very helpful people. They helped us over skype and things were smooth. Dont hesitate, their quality is great

Date of experience: July 18, 2015
Australia
1 review
15 helpful votes
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SiteMile is a one-man show (Andrei Saioc) out of Eastern Europe and is a complete SCAM. The scam works like this. You see an awesome-looking theme on their website full of many great features and it's cheaply priced so you decide to buy it. But once you start using it, you immediately notice that it's full of bugs so you notify support of all the errors. You will then get a response from Andrei who will give you some fake story saying that fixing those problems will require him to do several hours of "custom work" which he will then charge you for!

THIS IS A COMPLETE SCAM! He is purposely selling faulty themes so that he can then charge unsuspecting users several hundreds of dollars in "custom work". But it gets worse! I have a friend who actually paid him for the extra work but Andrei didn't even fix all the problems and asked for more money. Andrei is a real fraud and I would suggest anyone that has had dealings with him to report him on websites like this so that no one else gets ripped off!

Date of experience: July 5, 2015
sitemile t. — SiteMile Rep
over a year old

Total not right. You are just a fake reviewer. I have a friend who's friend have another friend. Blah blah. The custom work if agreed with the customer is done and paid with both parties consent. So please stop posting crap and fake review. The themes are reasonable priced and there are no major bugs.

GB
1 review
15 helpful votes
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I am just so disappointed with site mile themes and customer support. I bought taskerdev theme and project theme. Taskerdev is a no go! It is not finished yet! You will just waste your money! Still trying to figure out project theme but that one has lots of bugs too. Currently bought another theme from another developer. I would not mention so that Andrei won't say I am a competitor as he has been doing on reviews! Anyway, I just want you guys to listen to your customers and improve your theme usability. It's not fair that people spend hard earned cash for no use. It is really sad! And by the way, I am a real customer not a fake or competitor so Andrei, do not respond saying that I am a competitor! Go clean your act. I am sooo furious right now cause you rob me and a thousand others off our cash.
Now to the good part, they have good features that I want eg location, message before bid award etc but what use if the site ain't working.

Date of experience: July 4, 2015
sitemile t. — SiteMile Rep
over a year old

Not sure what version are you using, but we have released several updates during last few weeks. Indeed the theme was in beta stage, but since 2 months ago its gone pretty stable, and the last week's updates have made it top notch. If you are indeed a real customer you will find the latest version in your customer account, simply download and install.

Japan
1 review
0 helpful votes
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Nice support and good techniques.

I am not good at english but they supply me nice supporting.

Thanks Mr. Andrei

Date of experience: June 12, 2015
Kentucky
1 review
1 helpful vote
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I needed help with alot of things, and they came to my rescue. Quick reply, and great customer service.

Date of experience: June 11, 2015
Romania
1 review
3 helpful votes
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After seeing their auction theme at first we were skeptical and we bought the lowest package so we could upgrade later. It turned out to be the best theme on the market, and doesnt even compare to whatever its out there

Its simply fabulous. A big plus for sitemile and Andrei which was able to assist us personally in setting paypal adaptive via skype.

A GOOD JOB and a 5 star deserved review!

Date of experience: June 8, 2015
Netherlands
1 review
2 helpful votes
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After i installed the auction template i found out that it was not doing 100% what i was hoping for. After a talk on skype with Andrei it was build in for us within the hour.
Not everyone can be made happy but some of the reactions here are for sure not correct.

Thnx Andrei and speak to you soon again for our next project!

Date of experience: June 8, 2015
Romania
1 review
1 helpful vote
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We have bought the auction theme just last week, and since then we have made really good progress for our customer. The quality of the theme is very high for the low price it costs.

Yes you need to know your way around, but on which site you don't need? Who expects to make millions out of first day without doing anything on a website dreams big.

The site mile auction theme is the best, and has the most features out there. Clearly underpriced. And the support was good, they have answered our queries well on the support forum they have there. Good JOB!

Date of experience: June 2, 2015
Japan
1 review
12 helpful votes
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My law firm is currently in discussions with a number of customers of the website Sitemile.com. It has been alleged that they have been conning customers by selling themes that contain several bugs and openly promoting them as turn-key solutions that will give you a website "within minutes of purchasing" despite being well aware that the themes do not work.

Several customers have already forwarded me screenshots where SiteMile have promised to fix the bugs but never delivered, screenshots of customer posts which SiteMile have deleted from their forum to hide their dodgy practices from potential new customers, and other evidence they have tried to hide. If you believe you have been conned by this company, or its owner Andrei Saioc, please contact me at your earliest convenience.

Date of experience: June 2, 2015
sitemile t. — SiteMile Rep
over a year old

Are you a customer? What is the theme that you are having problems with? Whenever we have bugs we release updates and we had updates each month for all our themes. Let me know by email or via here, or support forums what problems are you encountering.

Brazil
1 review
9 helpful votes
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Horrible
May 21, 2015

I bought their "auction theme". It looked good at first, but it sucks. The registration form is made of two fields "Username" and "email". I never thought someone into programming could come up with something like this. Needless to say that in a few days I had hundreds of users, all of them fake (all *******@yahoo accounts by the way). The support doesn't help much either. Do yourself a favour a buy something else.

Date of experience: May 21, 2015
sitemile t. — SiteMile Rep
over a year old

Instead of giving untrue reviews here you should contact the support. The register form is made to be as simple as it can be for the user. You can install additional free plugins to offer more fields, its easy enough.

Also the fake registrations are normal since your site is wordpress, but if you would have contacted support, we would have told you to install a few security plugins, like a simple captcha plugin.

Do yourself a favor and analyze this better and contact support first.

Virginia
1 review
1 helpful vote
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Solid product, excellent customer service... if you're hesitant pay with credit card
I was a little hesitant to buy a script because of the reviews here, bunch of 1's bunch of 5's just didn't seem right. Andrei was defensive of the 1's and it did seem like someone was posting dummy reviews. Anyways, just asked him what the deal was, he said without hesitation, if there's anything wrong, you get a refund. All is well so far (project bidding theme), and I feel at ease because he's been so responsive. Look there's some things that make you think twice, the review distribution, even the gmail account. Trust me, and even if you don't just use your credit card, talk to him, and take your own calculated risk, you have nothing to lose. They're solid themes on wordpress, and frankly I went with another clone originally and I'm much with this one so far.

Date of experience: April 9, 2015
Romania
1 review
1 helpful vote
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We have bought all themes package and worked 2 customer websites, using the auction and project theme, they are very good and the code is very well written as we could modify certain parts to fit our customer specification.

Very good job with these awesome wordpress themes

Date of experience: April 8, 2015
Romania
1 review
2 helpful votes
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We have had a great experience with sitemile and Andrei and we like to show our appreciation here by this review. He has been great assisting us over two weeks of intense customizations that we have done for our customer using their auction theme

Grwat customer support and Def recommend their services

Date of experience: March 23, 2015
France
1 review
3 helpful votes
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I can't say enough about sitemile and Andrei. They were kind enough to assist me on urgent matter since we had a very rushed customer. Andrei helped me directly over Skype within minutes from my purchase and within 1hr I had my website up and running and that way I didn't lose the customer.

They were very pleased and BTW we have used the freelancer theme from sitemile and we think is just great. A lot of features. I suggest don't expect a 100$ theme to be a website like 15.000$. Even so the price is so little compared to the features it packs.

Good job!

Date of experience: March 13, 2015
France
2 reviews
14 helpful votes
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Yes, sorry you are not from Serbia but from Bulgaria, but its not change that your custommer support suck. And yes i am real customer not like these fake 5-stars reviews write BY YOU on next day after bad review shows there, lol: D
People just have a look, do you trust someone who write fake "awesome" review on his own business? You should not, as I said it is waste of money and time with this company, bud you can try on yourself and you will see.

Date of experience: March 12, 2015
sitemile t. — SiteMile Rep
over a year old

All i can see is a picture of the member area, and i see its blurred out. Why is that? And you are not answering messages here on this website. Who are you? I havent received any query also on the support area in our website. If you had issues you should have contacted support and it should have been solved. But this is fishy...

From the business

If you really want to see the real reviews about us, reviews from real customers, not trolls that no one can control check this site https://www.trustpilot.com/review/www.sitemile.com


sitemile.com
Founded in 2009