Really competent, fast and friendly chat support with almost no wait time. I have just taken over the administration of my customer's site which we will rebuiild on SiteGround instead of transferring the current site as it is. With this in mind I had some technical questions that I could not find answers to in the FAQ
Vladamir was quick to respond and told me what I needed to do to solve my challenge. He then hung around to make sure I was successful. Too many help desks practice hit-and-run tactics, which makes me appreciate Vladamir's approach that much more.
It didn't take long for the support person to figure things out and have me all up and running again. Not surprised. I rarely have any problems but if I do they always figure things out for me and are very patient, friendly, and professional. Is one of the reasons I have been with Siteground for many years.
Anytime I have a question concerning one of my websites and I can't solve my self the chat is very help full. The customer services employees are friendly, professional, knowledgable and solved all of my issues or had always an answer where I could work with.
Each time we have issue with the website, Level 1 - Level 2 support knows exactly what the issue is and comes up with solid recommendation and solution. What I find very good with siteground is the support team is not only technical, they have business understanding. They understand if the site is down for some reason it can have financial consequences on our daily business, so efficient team, hard to see elsewhere. Today our website had an issue and although the issue was not caused by siteground server, the effective restating of the website was successfully carried out, thanks to the qualified support of siteground.com
So happy with Delia P who oozed enthusiasm and superb at issue resolution. She exercised due care, diligence and skill. Very friendly and having a link to the profile of who the Customer Care Service person makes it so much easier to ask the questions in a way to save time - be clear and helpful.
Kind regards
Chris Happy New SiteGround Customers
I already use siteground for a wordpress hosting site. For a new site I need cloud hosting for the larger storage options.
Online chat took me through things warmly and efficiently. I have always been impressed with the service, support, speed and reliability of siteground.
My most recent experience just serves to confirm that again
Once they were excellent when i started hosting multiple sites. I mean they were 10/10. If you want to raise a question, if you have any kind of problem, support was there to solve the issue. But One day i ran into serious issue and i contacted the support. They didn't respond well, They blame its theme fault, But that theme i was using with other hosting services and it was working fine. They didn't help. My Heart got broke. I mean if you are beginner then its best choice but if you are mature in this work then i would not recommend you the siteground.com
I want to give 5 star to your supporting staff
Every time when I needed help... Site ground supporting staff is always stand by me... So along with all the web hosting most i like about you is your support staff... So thank you very much... And don't miss this quality thank you...
I was seeking information on the removal of my website from my present hosing provider and I was very happy with the manner which Alexander assisted me... before my internet service went down and we could not have finished our conversation... I am very happy how Siteground dealt with my matter of requests...
We needed to cancel the auto updates for our website because it does not work well on the new Wordpress right now. The chat was quick and painless and they began implementing it right away since it was the last day for our refund.
The site runs super smoothly on their hosting plans.
Since I have registered all my domains and hosting through siteground I can honestly say I have always had the service I have needed or requested. They are always at hand to support you through any issues. 100% recommend using siteground to all. So simple to use and they provide a really comprehensive service for a very good price.
I took advantage of their promotion and got a very affordable hosting deal. I'm very happy with the loading speed of our site, and when thinks get stuck, their support is ready to take their time to make sure the problem is fixed.
I've never had any trouble with their support staff. I have used the chat option many times and am always happy with their assistance. They are always courteous and professional. I highly recommend them.
I love the quick, responsive and thoughtful customer service. I've always had my questions answered quickly and professionally, with a real human touch and concern. I have never had to wait long for customer service via chat.
After contacting them 3x about my client's email not working, my client can still not access his webmail account. Today I ask my question multiple ways and he finally asked his supervisor the wrong question. I'm at a loss, I can't resell a service I cannot adequately troubleshoot.
Made a new purchase and got stock at a point where i couldn't get into my account or see my funds either, wrote them on Thier customer service, which took less than 30mins to get the issue solved thank you so much
I am not very techical. My business' website went down due to IP address issue. Support team at SiteGroud were immediately available and solved my problem by guiding me through changes I needed to make on a third party system.
Consistently, these guys offer helpful and prompt customer service. Over the last several years, working with SiteGround has always been a breath of fresh air. Their willingness to access and make changes to my CPanel and other backend tools allows them to do what other hosting sites can't.
Thanks.
When it comes to hosting, siteground.com stands out. Not because of their support but the services they provide. They are clean, have no time to waste bothering their clients and have fully adopted technology, maybe to say the fact; THEY ARE TRUE ONLINE DOYENS!
PROS
1. They have a fully automated system where they will notify you every time they want to do any update, an issue that you need to address, and even provide guidelines on what to do to make your website/system better.
2. Regarding CMS users, siteground works all they year to identify new solutions to optimization, with their SG optimizer serving WordPress users best.
3. Whenever you share an idea with the technical team, it cannot take more than 6 months before you see a product online addressing your problem.
4. Friendly pricing and so many discounts to help service users across all social classes
CONS
1. Not sure, because those I hear complain looks like complains themselves.
Answer: There are certainly many other hosting companies out there, some of which appear cheaper, but there is a difference between low cost and good value. I have not found a hosting company that is better than sitegound
Answer: Legit and very good (and only getting better). I've been with quite a few other hosting companies and each time it's been a nightmare. Siteground saved my sanity.
Answer: The fact they are upfront with their prices, no hidden costs. Really easy to use control panel and excellent support 24/7.
SiteGround has a rating of 4.2 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 22nd among Web Hosting sites.
Hello Erica!
If you are able to access the Webmail URL, and your client is unable to do so, the issue might be either in their browser or in their local network. While we are truly sorry to hear about the experienced issues, we hope you understand that we are unable to assist with the troubleshooting of such networking issues.
Kind regards,
The SiteGround Team