SiteGround Reviews Summary
SiteGround has a rating of 4.2 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 6th among Web Hosting sites.
Thanks to Siteground for the prompt and efficient support! I appreciate it! I highly recommend them!
Been with Siteground for almost 3 years now, having all 3 variations of hosted accounts and having upgraded 2 of those to Cloud hosting.
Primarily running Wordpress, but also some custom PHP, and an OJS install; having about 60 website total including ones that require PCI scans.
Besides speed and ease of hosting, which have been very good, the technical support has been incredible. I have used MediaTemple, which seemed to take a direction different than our needs, and Site5, which was also great until they were bought out.
But when I have problems, they get addressed quickly. Not everything has been painless, but since I work in IT, I know it never can be - so having the promptness and professionalism to address issues and stay on top of communication has been why I review Siteground so highly.
If you are completely green, this would not be a solution for you - the support is technical, so you should an intermediate level technically to use this or willing to get dirty and overwhelmed for a bit. I've had to direct them to the source of problems from my perspective, and that has helped the time to resolve.
Have been with Siteground for a while now and have always found their technical service and knowledge first class. Really recommend them!
Siteground is simply amazing service-wise. They always responded near instantaneously and there wasn't a single issue that they didn't manage to resolve - even if it meant bending the rules for you a bit. The service personal were always extremely friendly and competent as well making every interaction end with a smile on my face.
Siteground have super fast servers and really good, friendly and fast support!
I really want to point out Customer Care Representative Aleksandar Ts. Aleksandar is fantastic in all ways! Both friendly and fast, but also shows genuine care about the customer.
Great work Siteground!
The account rep went out of their way to assist me and clearly went above and beyond to give me all of the information I might need. Really appreciated his help.
He helped me very cordially. It was super fast service. I am wonder with their support. Thank you so much
Support solved the problem and were very patient. Thank you very much, Konstantin and Mario. Great support.
Site ground provides best support service to its users. I latterly have experienced it while facing issues in buying my plan of shared hosting and the sales personnel immediately helped me to resolve the issue.
I get quick support for every issue I face, the support and hosting is important for beginners and experts searching web hosting
Is my second chat with Stefan, But I feel if he understand me more than I explain to him
Thank you so much Stefan
Edward Kahembe
He was extremely helpful and patient with me! He walked me through many steps and then offered to take care of the rest for me.
I've used lots of websites over the years but siteground has always been my favorite and has never failed me. I don't use support much but when I've needed them they have always given me 1st class support. No other hosting company even comes close to Siteground's speed, reliability and support.
All I can say is they took their time to help without any feeling of being rushed or hearing ways out of it. SO HAPPY I picked Site Ground! Alen was awesome!
I've been with siteground for just over 5 years, Migrated from Hostgator, Godaddy and a few other small fries before finally finding a home here at SiteGround. I see some derogatory reviews but after being in business over 40 years I have learned " You cant be everything to everybody" Keep up the good work guys
T. E. M. Darrell
Whatever you may need, experts are always by your side to help you. Fast hosting and many choices to select from
I was contacting the help center via chat, as I was already searching for hours for a solution to my problem. The technical assistance was analysing, asking the right questions and passed my support ticket over to the 2nd level team as the question was more tricky. The 2nd level solved my issue :).
All in all from starting the chat, waiting the chat to be started, writing with the 1st level and having the answer that solved my problem from 2nd level, it took about 45min.
Really well done! Friendly and competent team and great workflow within the help center.
I had an issues with payment, and I contacted the site ground and my issue was resolved in no time thanks.
SiteGround is the best hosting service for Wordpress I ever had and the customer services are 5 stars!
From the business
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members